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Charles Gabus Ford
Des Moines, IA
546 Reviews
Charles Gabus Ford is a family-owned car dealership in Des Moines, IA. The dealership was founded in 1956 by Charles Gabus and has since been providing high-quality vehicles, parts, and services to customers in the Des Moines area.
At Charles Gabus Ford, customer satisfaction is a top priority. The dealership offers a wide selection of new and used Ford vehicles, including trucks and SUVs. Their team of experienced sales professionals is dedicated to helping customers find the vehicle that best fits their needs and budget.
In addition to vehicle sales, Charles Gabus Ford also offers a state-of-the-art service center staffed by certified technicians. The service center is equipped to handle all types of maintenance and repair needs, from oil changes and tire rotations to more complex engine repairs.
At Charles Gabus Ford, the company's mission is to provide customers with a hassle-free, transparent car-buying experience. Their commitment to customer satisfaction has earned them a loyal customer base and a reputation as one of the top car dealerships in Des Moines.
Whether you're in the market for a new or used vehicle or need maintenance or repair services, Charles Gabus Ford is your go-to destination in Des Moines, IA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 546 reviews
September 16, 2017
In and out quickly, hassle-free! We showed up at 7:30pm just to look around for vehicles on sale. Bill approached us, was easy to talk to, listened and gave us what we wanted and in t We showed up at 7:30pm just to look around for vehicles on sale. Bill approached us, was easy to talk to, listened and gave us what we wanted and in the price range we specified. We drove off the lot in a new car at 9:00pm. Everyone from front to back worked quickly and sans attitude even though we kept them late, we were offered a better deal on the trade-in than we expected, and the new car is performing much better than the old car ever did. Thanks Bill! More
by tigar0485
Employees Worked With
William Freeman
September 15, 2017
Total Great Buying Experience I felt I was given great service when I purchased my new vehicle at your dealership. They took all the time needed to be sure I was completely satisfi I felt I was given great service when I purchased my new vehicle at your dealership. They took all the time needed to be sure I was completely satisfied with my visit. More
by richardsnewcar
Employees Worked With
William Freeman
September 07, 2017
Happy First Time Car Buyer Bill was super welcoming and professional and all the staff at this dealership were amazing. Bill helped me navigate the processes of buying my first Bill was super welcoming and professional and all the staff at this dealership were amazing. Bill helped me navigate the processes of buying my first car, and he even laughed at my jokes. 10/10 More
by Melanie Mackey
Employees Worked With
William Freeman
September 07, 2017
Great First Time Buying Experience Bill was great in helping me purchase my first car! He listened to what I wanted and didn't want and gave me realistic expectations for what would fit Bill was great in helping me purchase my first car! He listened to what I wanted and didn't want and gave me realistic expectations for what would fit in my price range. He really wanted me to leave with a car that I wouldn't regret leaving with and I left with a car that I love! He was very friendly and great to work with! More
by andrear1
Employees Worked With
William Freeman
September 06, 2017
Positive buying experience Steve Sanders was very knowledgeable about the vehicle we ended up purchasing. We felt like he actually listened to our questions and provided us wit Steve Sanders was very knowledgeable about the vehicle we ended up purchasing. We felt like he actually listened to our questions and provided us with helpful answers. The entire buying experience (from arriving on the lot, to taking a test drive, to asking LOTS of questions, to discussing down payment/financing and service contract options, to receiving a very thorough overview of the vehicle accessories, to driving off the lot) was easy going. Kudos to your team! More
by the1982offspring
August 22, 2017
Garrett was a pleasure to work with Garrett was fair and let me decide what was right for me. He has a clear way of helping you making the best decision I'll let my friends know abou Garrett was fair and let me decide what was right for me. He has a clear way of helping you making the best decision I'll let my friends know about him when they are looking to purchase a new vehicle. More
by Ibm2moon
Employees Worked With
Garrett Sapp
August 21, 2017
Great Experience Had a great experience with Steve. He was calm and provided a lot of knowledge on the vehicle I wanted to purchase! Very helpful in finding the perfec Had a great experience with Steve. He was calm and provided a lot of knowledge on the vehicle I wanted to purchase! Very helpful in finding the perfect car at a perfect price very easy to work with!! Thanks Steve from all of us! :) More
by Brian3128
Employees Worked With
August 16, 2017
Thank you Garett!!!!! Never in my life did I think I would be able to own a brand new car with so many bells and whistles! When I arrived, I had in my mind newish and it pr Never in my life did I think I would be able to own a brand new car with so many bells and whistles! When I arrived, I had in my mind newish and it probably would have to be plain because of my budget. Garett was so patient and helpful. He found me so much more than I thought I could afford! I love it so much!!! I've never dealt with a major car dealship. Let's be real and being female didn't think I could get something so great at a deal! I did have a small army behind me holding my hand thru the process so he had to wait until I cleared it with them. It took so much patience on his part and never ever seemed put out by any of it! As many car dealerships I went to (almost all in Des Moines lol) he was the most understanding and honest! This will be forever my place to get a new car!! I can't thank them enough! More
by Jendaly
Employees Worked With
Garrett Sapp
August 13, 2017
Low balled offer, refused to negotiate on purchase price or Steve was a nice enough guy, friendly and personable. We went to look at a Ford Transit, he took time in showing us all the features and also took th Steve was a nice enough guy, friendly and personable. We went to look at a Ford Transit, he took time in showing us all the features and also took the time to take us clear to the other side of the lot to look at another very similar one. Unfortunately when running the numbers, they were already on the high side when referencing KBB and other similar vehicles of the same make, model, and year posted online. When negotiating our trade in, he stated the reason for such a low offer was that "they couldn't sell it for more than 15,000). It was a 2012 Sienna with very low miles and in good condition. Fair trade in value according to KBB was a minimum of 14,600. If you can't sell it for more than 15, you're in the wrong business. Also worth noting they had a 2015 Sienna listed at the time with 3x the miles for 18K. So yes, they can definitely sell it for more than what they claimed. In the end, the numbers didn't work out so we walked. We had been in contact with them a few times over this vehicle (they are few and far between) so I think they were banking on us being desperate enough to get the raw end of the deal. More
by Liz Adams
Employees Worked With
Josh Christenson
August 11, 2017
Mr. Freeman was great to work with. Mr Freeman worked hard for us. He found a vehicle for us after a month of going back and forth. Gave us a really good deal. Will buy from him again. Mr Freeman worked hard for us. He found a vehicle for us after a month of going back and forth. Gave us a really good deal. Will buy from him again. More
by password
Employees Worked With
William Freeman
