Charles Gabus Ford

Thank you Stephen Sanders and Charles Gabus Ford I just purchased my second Ford Escape from Stephen Sanders at Charles Gabus Ford. No other dealership can compete with their inventory. My Escape is I just purchased my second Ford Escape from Stephen Sanders at Charles Gabus Ford. No other dealership can compete with their inventory. My Escape is exactly what I wanted and at a great price with the current incentives. The entire process was seamless from my first contact about a new vehicle, selection, financing and an excellent review of all the new cool features that Ford has to offer! I will be back again for my next purchase. More

Excellent! Found the perfect vehicle I was looking for! Bill Freeman was very patient with me and was so helpful during the whole process. Thank you! Found the perfect vehicle I was looking for! Bill Freeman was very patient with me and was so helpful during the whole process. Thank you! More

2007 F-150 My husband and I purchased our 2007 Ford F-150 from Charles Gabus Ford. The salesperson made the process very easy. We will refer anyone we know to hi My husband and I purchased our 2007 Ford F-150 from Charles Gabus Ford. The salesperson made the process very easy. We will refer anyone we know to him in the future for sure More

Excellence! Purchased my first vehicle from this dealership & had a wonderful experience. Steve Sanders made it very simple & easy. I would highly recommend Charl Purchased my first vehicle from this dealership & had a wonderful experience. Steve Sanders made it very simple & easy. I would highly recommend Charles Gabus Ford & Steve Sanders. More

Amazing car buying experience!!! When I was in the market for a new vehicle I came to Charles Gabus Ford and Steve Sanders was extremely helpful in finding the perfect car for me. Ste When I was in the market for a new vehicle I came to Charles Gabus Ford and Steve Sanders was extremely helpful in finding the perfect car for me. Steve couldn’t have made the whole experience any easier, and it was completely painless and enjoyable. I love my new car and will definitely come back to Steve and the great staff at Charles Gabus Ford for all my automotive needs in the future. More

Multiple Ford Buyer My family have purchased multiple vehicles from Steve Sanders at Charles Gabus Ford. He is always easy to work with and never tries to pressure the sa My family have purchased multiple vehicles from Steve Sanders at Charles Gabus Ford. He is always easy to work with and never tries to pressure the sale. He truly just wants to make sure we get what we need at a great price More

New car = Great experience Employees were very helpful with questions. Got a great purchase price and financing package. Rolled a remote start into the deal. Some haggling as re Employees were very helpful with questions. Got a great purchase price and financing package. Rolled a remote start into the deal. Some haggling as required by the nature of the deal, but employees weren't too pushy so experience wasn't awkward. Very happy with my purchace. More

To make it short and sweet he is an excellent person dealt w Great dealership treated us very well I would highly recommend this dealership didn't care for the color of the vehicle but it's my wife's car so I'll Great dealership treated us very well I would highly recommend this dealership didn't care for the color of the vehicle but it's my wife's car so I'll have to learn to live with it lol More

Bill the Salesman and Brenda in Fiance Awesome. First of all, Bill and Brenda were great I could not have asked for better service. Detail shop not so much they were very unprofessional and was so First of all, Bill and Brenda were great I could not have asked for better service. Detail shop not so much they were very unprofessional and was so frustrated that after 2 days I wanted to have my 2 vehicles that I traded in returned. I had an appointment set up to have the Xylon treatment done on a Friday because we got the vehicle late in the day and was not able to get it done. I got a call in the middle of the night to come into work because I was supposed to work later in the day. I called the service department at 7 am and was told by lady that they don't open till 8 am and there was no way for me to leave a message. I did call back at 8 am and I told them I had an appointment at 8 am and was not able to come in. The gentlemen stated you had an appointment at 8 am for what, I told him the Xylon treatment, upon which he stated I will have to have someone call you back and hung up on me. When Justin and I talked he asked when I wanted to reschedule and I told him if possible 3 pm on the same day in which he told me that was too late in the day, I said how about monday after 230 pm and he once again stated it was too late in the day and that I would have to have a loaner car. It was at this point I was very frustrated and wanted to get my vehicles back and my husband contacted Bill who set up the appointment. I also told Justin that there was a spot on the windshield that I wanted looked at because I had tried Windex and lens wipes and the spot would not come off. My husband also talked to Bill in regards to this and he stated to take it to the delivery area where we had picked it up. When I left work around 1130 and arrived around 1145 I went to the delivery area and walked in and they asked how they could help me, I stated I had a spot on my windshield and I needed it looked at. There were 3 young men in there 2 of which stated are you sure you don't need the body shop. I stated no that I was told to bring the vehicle back to the delivery area and that it would be taken care of. Upon which I believe it was Justin who stated "who told you to do that?" I said my husband was told by Bill to bring it here and they were still insistant upon my taking it to the body shop, and it was at this point that i was starting to lose my cool. I told them it was not cracked or chipped there was just a spot on it. Justin did finally come out and look at it then went back into the shop and brought out some window cleaner and a scraper as it turned out to be a sticker residue. When my husband took the Escape back on Monday to have the Xylon treatment done they acted like they were not sure why he was there and he had to have the Detail Manager go back over the vehicle because they had not vacuumed the back part in order to put the interior treatment on. They also had silicone overspray all over the tires and rims. If he had not been a detail manager and just a general person, they wouldn't have know. I work in customer service and have for over 20 years and never have I seen a bunch of what I will call circus xxxxxxx running around there. As far as Bill he is an awesome salesman and I would recommend him to any of my friends and family. He took his time and listened and was not pushy. Brenda in Finance was great!! Good customer service and didn't mess around with un needed information or things that she knew that I would have no interest in. I have purchased several new and used cars over time and at this point in time and never have I been treated so rudely and I have heard of others that have had similar experiences after the sale is over. I think you really need to look at your values and customer service and raise the bar. If your employees don't have pride in their work, they need to find a new job, so that your customers are happy and will return to your dealership in the future for another vehicle. More

Very easy and stress free buying a car We have bought several vehicles from Steve, used Abd new ...... Couldn't ask for a nicer guy and stress free experience...... Will continue to do busi We have bought several vehicles from Steve, used Abd new ...... Couldn't ask for a nicer guy and stress free experience...... Will continue to do business here and with Steve More