Charles Gabus Ford

It couldn't have went any better! Stephen Sanders was great. He made a convert out of me. This is my first Ford vehicle. I love the new cinnamon color. The heated seats will be grea Stephen Sanders was great. He made a convert out of me. This is my first Ford vehicle. I love the new cinnamon color. The heated seats will be great soon! More

"IT'S FORD'S FAULT" SAYS CHARLES GABUS 2 1/2 years ago I had my transmission go out on my car. At an expense of over $6,000 I paid to replace the transmission with the understanding that th 2 1/2 years ago I had my transmission go out on my car. At an expense of over $6,000 I paid to replace the transmission with the understanding that there was a 3 year, unlimited mileage warranty on the transmission. This service took less than a week to repair. Almost 7 weeks ago, i took my car in once again to have the transmission replaced. When I pulled into the service center, the employees were laughing because of the noise that was coming from my car. The service adviser listened to the noise and stated that the CVT (transmission) is in bad shape and that it was a common problem. I asked how long this service would take and was told that it would be about a week. After the first week went buy, I was told the transmission was on order and would be there in a week. Since then it has been 7 weeks going on 8 weeks and there is still no transmission. During the last 7 weeks, My wife and I have had to change my hours of work which has lowered our wages, drive our other car which has less gas mileage which cost me additional money, changed our holiday plans because we didn't have a second car and much more. I have asked for a loaner car until the repairs have been made and have been told no on a number of different times. After 7 weeks the general manager called and offered me a rental car for only $20 a day. The way I see it, this transmission is under warranty and I should not have any additional cost because of this problem with Ford that is represented by Charles Gabus Ford. I believe that Ford and/or Charles Gabus Ford should now reimburse a minimum of $20 a day for the "loaner car" that I never received and supply me with a car until the warranty work is done. During this time, I have made two car payments for a car that I do not have, I have made insurance payments on a car that I do not have, I have paid taxes on a car that I do not have. When I was paying the work was done in 7 days, when the work is under warranty it is now going on 8 weeks and no real answer or solution given. I have filed a complaint with Ford Motor Company and have been told that the case has been expedited but I still have no car. The point has been made that because of the ongoing problems with this transmission, (google on line - Ford CVT) why doesn't a dealer stock this transmission. Why wasn't this transmission ordered when I called to bring in my car? With thousands of these cars still on the road, are you going to tell me that there is not a new transmission in the United States? This transmission is ONLY available through Ford and their distributors. I have been greatly inconvenienced and have had additional expenses because of this "Warranty" and should be compensated for these expenses due to their in ability to provide a timely solution to my problem. Keep in mind folks, when your ford get older they just won't care!!!!!!!! More

Flawless purchase working with Steve Sanders! Steve did an excellent job! I found the car I really wanted online...It hadn't gone thru the whole process yet and was still being cleaned up and ser Steve did an excellent job! I found the car I really wanted online...It hadn't gone thru the whole process yet and was still being cleaned up and serviced from being traded in. It needed a little touch up work done to it. When I picked it up on Friday it was great! Steve made the process smooth and seamless! Thank you much Steve and I'll definitely see you again when I'm ready to trade this one in! Gary Kinney in Finance did an excellent job also. Signing the paperwork went very smoothly and he made sure I got the credit for the extended warranty I'd purchased on my trade in and put it towards the extended warranty for the new vehicle. More

Seamless sales by Steve Sanders! Another Gabus Ford purchase thanks to Steve Sanders! I found a CPO Ford on the dealer web-site on Saturday, contacted Steve and we agreed on a great Another Gabus Ford purchase thanks to Steve Sanders! I found a CPO Ford on the dealer web-site on Saturday, contacted Steve and we agreed on a great price. Steve took care of everything from that point; working with our trade and the finance area. We have our car that afternoon. Thanks again Steve for your integrity and attention to your customers! More

Satisfying and quick. I had found the car I wanted on the internet and had driven one previously so all that was left was to make the numbers work. Rob was very helpful and I had found the car I wanted on the internet and had driven one previously so all that was left was to make the numbers work. Rob was very helpful and businesslike. I appreciate his help completing my sale. More

blondedudebuysnewcar Honestly, it's been probably 15 years since I have tried to make a purchase at Gabus Ford, merely due to not being able to make a deal previously. See Honestly, it's been probably 15 years since I have tried to make a purchase at Gabus Ford, merely due to not being able to make a deal previously. Seemed back then, they wanted over blue book for their vehicle, yet wouldn't give a person anything for theirs. So I never bothered, until now. I wasn't planning on being able to make a deal this time around, but it happened. Staff was very friendly and helpful, My salesman, Robert Gora, was very easy going and seemed to enjoy where he worked, as well as his job. He didn't try to shove a purchase down your throat, which I appreciate. His communication was good as well. Sales manager was nice also, and seemed to respect where a person was coming from. More

Steve Sanders you make car buying a treat! Steve Sanders is a "rock star" salesman when it comes to buying a car. My husband entered on online request for payment on a car we were looking at th Steve Sanders is a "rock star" salesman when it comes to buying a car. My husband entered on online request for payment on a car we were looking at through the Charles Gabus website on Friday. My husband received a call from Steve within 2 hours (maybe less) from the time of the online request. He quoted Marty an estimate of payment for the 2017 Ford C-Max we were looking at along with another C-Max that was also available. We went to the dealership the next day and in less than 5 minutes of arrival we were test driving one of the 2 C-Max's we were interested in. Long story short, we walked out of the dealership after 1 1/2 hours the proud owners of a new 2017 C-Max AND we got within $50 of what we wanted for payment.This was as painless as car buying can be & I thank you Steve for making this such an enjoyable purchase. More

Bought a used vehicle Very friendly and moved the process along smoothly. They didn’t try to force you into anything, answered questions, and made sure you liked your purch Very friendly and moved the process along smoothly. They didn’t try to force you into anything, answered questions, and made sure you liked your purchase. More

My husband and I each leased our own vehicles I own a business and have rented a larger vehicle from Nathan at Charles Gabus Ford to deliver artwork to our clients. I decided that when I was ready I own a business and have rented a larger vehicle from Nathan at Charles Gabus Ford to deliver artwork to our clients. I decided that when I was ready to lease a new vehicle , I would go to Charles Gabus Ford. Three years ago , when I was ready for a new car , my husband and I went there and met Steve Sanders, a salesman there. The experience was easy and stress free. The price seemed very good. My husband decided at that point that he would also lease a Ford. We have had our vehicles 3 years now and we returned to Steve Sanders and have now leased 2 different Fords. I have a beautiful Ford Edge and my husband has a Sport Fusion...in red! We have been very happy with our experiences there! More

Very good experience Got the car that we were looking for, very easy transition and purchase. All people very helpful and friendly. Vehicle features explained very well a Got the car that we were looking for, very easy transition and purchase. All people very helpful and friendly. Vehicle features explained very well and setup of mobile devices helpful More