Charles Gabus Ford

Excellent Customer Service!!! Steve Sanders was a pleasure to deal with. He did not try to pressure me into buying something I didn't need or want. Gary McKinney was also very help Steve Sanders was a pleasure to deal with. He did not try to pressure me into buying something I didn't need or want. Gary McKinney was also very helpful in finding me the best financial options. The whole buying process went very smoothly! Definitely would recommend these two gentlemen for your next vehicle purchase! More

Body Shop My vehicle looked like a new car when it left the body shop. They also had excellent customer service. I like doing business with this dealer in all d My vehicle looked like a new car when it left the body shop. They also had excellent customer service. I like doing business with this dealer in all departments. I will go back. More

Excellent Service with Steve!! We had a wonderful experience trading pickups with Steve. We went in to find a certain color and ended up with a entirely different color which will We had a wonderful experience trading pickups with Steve. We went in to find a certain color and ended up with a entirely different color which will be better for us. Now THAT is a good salesman for sure.!!! He also did an excellent job of explaining all of the options to us and assured us that if we had any questions we could contact him. Great experience with him. More

the secret to keeping the wife happy I have shopped with Steve at Gabus for years I have gotten 5 new cars from them and I have never been disappointed the last 2 times I visited I got I have shopped with Steve at Gabus for years I have gotten 5 new cars from them and I have never been disappointed the last 2 times I visited I got myself a truck and also got the wife a car guys I have figured out how to avoid the angry wife just buy her a new car also it sure makes it easy and with the help from Steve at Gabus he took care of me and my wife thank you Steve I cant just say thanks to steve it takes a great team to make you feel like Gabus has thank you everyone More

Excellent Service I had an excellent experience this week trading in my vehicle. Steve made picking out my new vehicle easy and fun. He answered my questions with NO I had an excellent experience this week trading in my vehicle. Steve made picking out my new vehicle easy and fun. He answered my questions with NO PRESSURE answers. Management helped make the deal smooth and quick. Off to finance with Gary who made that process as quick as possible as well. The delivery team made sure I knew how to use all the features on my new vehicle and made it clear I could come to them any time with questions. All in all, this was the best car buying experience for me. I would highly recommend Steve Sanders or any of their amazing sells team at Charles Gabus Ford. More

Transmission went out on 2014 Ford Fusion with 27K miles I bought my 2014 Ford Fusion in April 2017 with only 4,500 miles on it, the transmission went out of it in July 2018 with only 27K miles on the car. I bought my 2014 Ford Fusion in April 2017 with only 4,500 miles on it, the transmission went out of it in July 2018 with only 27K miles on the car. I took it to gabus on July 3rd and told them that I thought the transmission was acting up and they said they would take a look at it; they called me later that day and told me that the transmission was bad and that ford required them to tear the transmission apart to see if it was repairable. I asked how long that would take and they said they should know by the end of the week. I called them on Friday the 6th of July and was told that they were still working on it; I called again on Monday the 9th and was told that the tech working on my car was off that day. I let them know that I was frustrated it was taking so long and was reassured that they would have an answer by the next day. I asked how long it would take to repair or replace and was told that they would be able to have it done by the end of the week either way. They called me on the 10th and said that the transmission was not repairable and they were going to put a new remanufactured transmission in it, they said again they would have it done by the end of the week. I got a call on the 11th stating that the transmission was on back order and it would be at least 1-2 weeks before they got one in. I said that was fine and asked that they change the oil while it was in there, they said not a problem we will take care of it. I received a call on Monday the 23rd of July and was told that the transmission was in and it would be ready the next day. I picked up my car and they said nothing about being sorry for taking 21 days to repair my car, then they charged me $50.00 for the oil change. I was also told that one of the rear struts was bad on the car as well and they offered to fix it for $400.00 "to replace both rear struts" and by the way that is NOT under warranty even though the car only has 27K Miles on it. I am not at all impressed with their service department and will think twice before buying anything there again. Nick Molln More

EXCELLENT CUSTOMER SERVICE I've worked with Steve Sanders, Gary & team throughout the past few purchases and they've always exceeded all my expectations. THANK YOU FOR EVERYTHIN I've worked with Steve Sanders, Gary & team throughout the past few purchases and they've always exceeded all my expectations. THANK YOU FOR EVERYTHING!! More

Very good experience Todd was very helpful and very easy to deal with. Answered all of my questions and was not pushy at all. Best experience I have had at a dealership. H Todd was very helpful and very easy to deal with. Answered all of my questions and was not pushy at all. Best experience I have had at a dealership. Highly recommend! Thank you! More

Ford dealership We had the best service and we didn't have to wait 8 hours to get our vehicle. Thanks for the help was very pleasant and was explained how everything We had the best service and we didn't have to wait 8 hours to get our vehicle. Thanks for the help was very pleasant and was explained how everything works. I will be back again when we need another vehicle. Thank you . More

Took care of us They went up and over what I expected out of a driver. This is my 2nd time we purchased from them and I will be back. James was very helpful and helpe They went up and over what I expected out of a driver. This is my 2nd time we purchased from them and I will be back. James was very helpful and helped us with any questions we had. I would go back there again. More