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Charles Gabus Ford

Des Moines, IA

4.9
546 Reviews
Charles Gabus Ford is a family-owned car dealership in Des Moines, IA. The dealership was founded in 1956 by Charles Gabus and has since been providing high-quality vehicles, parts, and services to customers in the Des Moines area. At Charles Gabus Ford, customer satisfaction is a top priority. The dealership offers a wide selection of new and used Ford vehicles, including trucks and SUVs. Their team of experienced sales professionals is dedicated to helping customers find the vehicle that best fits their needs and budget. In addition to vehicle sales, Charles Gabus Ford also offers a state-of-the-art service center staffed by certified technicians. The service center is equipped to handle all types of maintenance and repair needs, from oil changes and tire rotations to more complex engine repairs. At Charles Gabus Ford, the company's mission is to provide customers with a hassle-free, transparent car-buying experience. Their commitment to customer satisfaction has earned them a loyal customer base and a reputation as one of the top car dealerships in Des Moines. Whether you're in the market for a new or used vehicle or need maintenance or repair services, Charles Gabus Ford is your go-to destination in Des Moines, IA.
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4545 Merle Hay Rd

Des Moines, IA

50310

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Showing 546 reviews

August 04, 2021

My initial call for “Premium Care Maintenance” scheduled every 7500 miles, was less than satisfactory. After showing up in person early for my appointment with the “official” document, they agreed to comple More

by Macjjg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in service
July 21, 2021

Terrible Dealer!!! They will mark up a vehicle over MSRP!! This practice is illegal in some states and is very unethical. Everybody needs to make money but to take advantage of the consumer like that i More

by stilenovich1
Recommend Dealer
No
Employees Worked With
William Freeman
July 02, 2021

Quick service for recent tire replacement. Work is done thoroughly & good selection of tires in stock. More

by MBell89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service area
June 08, 2021

Best new car at the best dealership I’ve ever known. Stephen took care of me, and helped me find the perfect car to take care of me. More

by bankrum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Cleghorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Conant
May 12, 2021

Everybody was great to work with. So far we love our truck. This was the second vehicle we have purchased here. Will be back Thank you More

by terry.anderson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Rainey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Conant
May 12, 2021 -

terry.anderson responded

Thanks

April 21, 2021

The detail shop did a very poor job of cleaning. The rear seat belts were covered in dust that then cover the seat when pulled out. The under carriage was covered in dirt and rocks. More

by Jgr1ff1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Dishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Conant
April 16, 2021

I went to a chain repair shop 2 times to get my air conditioner fixed. It was ridiculously expensive and did not last either time. When I took it back because it wasn’t working, they charged me more. I More

by Annie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Carr and the young woman that worked with me. I’m sorry I don’t recall her name.
January 04, 2021

We bought a nice used vehicle in July, and have had to recently pay $4,000 to fix major problem s with the motor...in less than 6 months. This was a problem the vehicle already had. This is not good busin More

by Cklee1997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember who we worked with.
January 02, 2021

David Geyer, Tyler Rainey, Rob in finance and Britton with delivery were all a real pleasure to work with. They made the entire process seamless & made me feel comfortable about my purchase every step of More

by CHRISTA K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Rainey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Geyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob in finance and Britton in delivery
December 08, 2020

I truly enjoyed getting my new car from Charles Gabus Ford. My salesman Andy and everyone else that helped with the process made getting my new car a joy. I couldn't be happier. Charles Gabus Ford w More

by henssmt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Mattes
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