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Charles Boyd Chevrolet Cadillac GMC of Henderson, NC
Henderson, NC
1,009 Reviews
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January 12, 2019
Great experience Had a great experience today buying my Terrain! Charles Hilliard was very helpful and knowledgeable about the vehicle! I highly recommend for all car Had a great experience today buying my Terrain! Charles Hilliard was very helpful and knowledgeable about the vehicle! I highly recommend for all car buying experiences! More
by Cgodwin
Employees Worked With
Charles Hillard Jr.
December 14, 2018
Top Notch - We are return Customers and will remain return customers. We shop around and we look at different vehicles at different dealerships but never have fo We are return Customers and will remain return customers. We shop around and we look at different vehicles at different dealerships but never have found a dealership that comes close to providing assistance, professional but friendly atmosphere and service that we experience at Charles Boyd in Henderson.. More
by ChevyFitz
Employees Worked With
Diane Asher, Thomas Mosley
December 14, 2018
Fabulous service from everyone I met. The owner is also very personable. Diane and Russell introduced me to the Service Team- also very friendly and helpful. I have been looking for a new The owner is also very personable. Diane and Russell introduced me to the Service Team- also very friendly and helpful. I have been looking for a new vehicle for 6 months. Russell found exactly what I needed. More
by tstanton
Employees Worked With
Bobby Orr, Russell Boyd, Diane Asher, Tony Crabtree, Tim Hays
December 14, 2018
Great day in Henderson Went to the dealership looking for a particular truck they had in stock. (1.5 hr drive one way). We were able to agree on a price & trade in a very r Went to the dealership looking for a particular truck they had in stock. (1.5 hr drive one way). We were able to agree on a price & trade in a very reasonable amount of time. Diane was great to deal with. Good people all around. If you’re looking a new vehicle, don’t hesitate to give them a chance. Glad I did. More
by Moonpie
Employees Worked With
Russell Boyd, Diane Asher
November 27, 2018
Disappointed I purchased a 2013 Cadillac XTS on October 19, 2017. We had stopped by late one evening and seen the car. We test drove the car and loved it and made I purchased a 2013 Cadillac XTS on October 19, 2017. We had stopped by late one evening and seen the car. We test drove the car and loved it and made the purchase. The salesperson could not get the Onstar to connect so I was told that to bring it back and it would be taken care of. I returned it to the dealership and they said the Onstar antenna was defective and would need to replaced. The car was out of warranty so I would have to pay the cost of repairs. The salesperson apologized that it would not be fixed as promised. I agreed to pay for the repairs. The antenna had to painted and installed and it did not fix the problem. There was another part that needed replacing and it ended up costing just over $1300.00. I took the car back to the dealership in October of 2018 for suspension problem that arose over vacation to the Outer Banks and was told that the rear air bags were leaking and that they needed to be replaced. I was very frustrated with this due the fact that we had only driven the car a little less than 5k miles since purchase. I took the car to another Cadillac dealership for a second opinion on the problem. The entire rear suspension ended up being replaced at a cost of $3200.00. I am disappointed that a car with 60k miles would need this amount of money spent on it with very little use. I understand that buying a used car can occur some cost but I fell that $4500.00 is way to much to spend on a car that has been driven so little. I feel that Cadillac is supposed to represent the very best that GM has to offer a consumer and having to spend 20% of purchase price to drive for less than 5k miles is unacceptable. It has basically cost me about a dollar a mile to use this car. I feel that this could have been handled better by the dealership and GM should have offered some help. I have only owned GM products for 37 years and purchased new and used GM products over the years. I currently own 6 GM products with my business and personal use but that will change moving forward. I feel that the level of service along with the level of performance that a vehicle should provide is not up to par. I understand now why GM is closing plants and dropping vehicles such as the Cadillac. I will pass this on to all my customers that I have in my business to help others avoid pitfalls such as mine. More
by Eddie189
Employees Worked With
Diane Asher, Tony Crabtree, Christy Stainback
November 24, 2018
Always as easy time! Always enjoy purchasing from John Cash. He makes the stress of buying a vehicle as easy as possible from the purchase and throughout all services ther Always enjoy purchasing from John Cash. He makes the stress of buying a vehicle as easy as possible from the purchase and throughout all services thereafter! More
by marycarol2018
Employees Worked With
John Cash, Bobby Wilkins
November 17, 2018
Friendly and knowledgeable dealership Very friendly and knowledgeable experience. Diane Asher is a great sales consultant that puts you at ease. Russell Boyd will do all he can to get you Very friendly and knowledgeable experience. Diane Asher is a great sales consultant that puts you at ease. Russell Boyd will do all he can to get you the best deal possible. Great people to do business with. More
by Ron888
Employees Worked With
Russell Boyd, Diane Asher
November 10, 2018
Service was good Everything went good, I would recommend Charles Boyd to anyone who was looking for a vechile. They always take care of there customers, and we’ve gott Everything went good, I would recommend Charles Boyd to anyone who was looking for a vechile. They always take care of there customers, and we’ve gotten vehicles from there for a while. More
by Mustang64
Employees Worked With
John Cash
November 05, 2018
The. Best. Ever. !!!! Impatiently waiting for the Cadillac XT4 to become available, I was still reluctant to give up my 2011 SRX. One drive in the XT4 Sport at Charles Boy Impatiently waiting for the Cadillac XT4 to become available, I was still reluctant to give up my 2011 SRX. One drive in the XT4 Sport at Charles Boyd Cadillac/GMC and I knew I had found my new car!! John Cash went to great lengths to locate the color, interior and packages I wanted and had that car on the lot next day! He was so very helpful and kind, teaching me about the car, synching my phone. This dealership is so friendly and accommodating. They really went out of their way for me and I am extremely appreciative of all their efforts. More
by Olivia247
Employees Worked With
Brandon Boyd, Bobby Orr, Russell Boyd, Diane Asher, John Cash
September 28, 2018
Great! Diana was really great and listen to everything we asked and answered everything! Suchba great experience and wonderful people! Great customer service Diana was really great and listen to everything we asked and answered everything! Suchba great experience and wonderful people! Great customer service, they really take care of you! More
by Trinity101
Employees Worked With
Diane Asher
