Charles Boyd Chevrolet Cadillac GMC of Henderson, NC

Reason for visit.. Since the interest rates had dropped,I stopped by to see if I could get my car payment lowered because I'm retired and on a fixed income. Was told by sales manager that the dealership didn stopped by to see if I could get my car payment lowered because I'm retired and on a fixed income. Was told by sales manager that the dealership didn't do that, but could trade up for a lower interest rate. The two cars that they showed us were demos. I told them there were certain features that I NEEDED, on the car, so I chose between the two, and was assured that all the features were on the car. Was never asked if I wanted to test drive. There WAS NOT a buyers guide on the car, anywhere. I ask to see the buyers guide and was told,it didn't come with the car, but sales person said she would see if she could find it. While we were waiting to see the buyers guide, the finance manager was busy typing up the paperwork and he also assured us that everything we were looking for was on the car. The price of the new car was reasonable, so we decided to buy it. BIG MISTAKE!!! we took them at their word, since we had bought at least a dozen new cars from the dealership and had not been swindled and lied to. Even the person that is in charge of the dealership, told us that we were getting a DEAL. I ask him about the buyers guide and he said he would get us a copy. It is my understanding that by law, the buyers guide has to be predominately displayed on the car. When we drove the car home, we found out it only had one feature we wanted, back up camera. Took the car back the next morning and told them we were not happy with what we had been pressured into buying and was told the only two options we had was to keep the new car or buy back the one we traded in. We decided to buy back our old car. Again the finance person had already typed up the contract and rushed us to sign. It was a 2018 malibu, the new was a 2020 Malibu..we were duped again. They inflated the price and we had to buy back the 2018 for the same price as the 2020. Will never do business with this dealership again. It's a shame what a salesman will do to to make a sale, and even worse, the owner of the dealership allows it to happen. Done with Charles Boyd Chevrolet. More

A/C issues Problem Was solved. What I had done wrong was explained and there was no charge!!!!! Christy is very knowledgeable and very patient. Jay took me home Problem Was solved. What I had done wrong was explained and there was no charge!!!!! Christy is very knowledgeable and very patient. Jay took me home since I didn't want to wait. More

Diane was an absolute joy to work with. She helped me buy a car when I thought I’d never be able to, and she’s helping not one, but both of my daughters find a car as well. She’s been sensitive to our needs a car when I thought I’d never be able to, and she’s helping not one, but both of my daughters find a car as well. She’s been sensitive to our needs and was/has been utterly committed to finding the perfect car for each of us. I have no doubt that she’ll find cars for my daughters that they love as much as I looooove my little minty fresh Spark! Thanks a million, Diane and Charles Boyd Chevrolet! More

Had the opportunity to buy a used vehicle from Diane again! Very courteous and pleasant. Customer service was top notch. In and out and hassle free. Thanks Charles Boyd! again! Very courteous and pleasant. Customer service was top notch. In and out and hassle free. Thanks Charles Boyd! More

Great experience!! Being that I have a very busy schedule, Steven was amazing at accommodating for that. He was patient and amazing to work with! I will definitely continue to do business with him a schedule, Steven was amazing at accommodating for that. He was patient and amazing to work with! I will definitely continue to do business with him and this dealership and would highly encourage anyone else to come here if they’re looking for a place with great prices and an amazing team! More

These folks take the old school customer satisfaction formula and integrate it into our modern world pace and make it work in a genuinely comfortable way. formula and integrate it into our modern world pace and make it work in a genuinely comfortable way. More

Awesome service! Tim was and has always been so very helpful. The hospitality is comforting. I’ve never went anywhere else and don’t think I ever will! Kudos to the service department for a job well don helpful. The hospitality is comforting. I’ve never went anywhere else and don’t think I ever will! Kudos to the service department for a job well done! Honest & delightful staff! More

I referred my friend to this dealership and she ended up buying a car! Diane was great with her and helping them get the best car for what they were wanting. Drove off the lot very happy with their purchase buying a car! Diane was great with her and helping them get the best car for what they were wanting. Drove off the lot very happy with their purchase. More

Diane is the absolute BEST!!! This is my second time working with Diane and I am beyond impressed. She really understand how to get me exactly what I need within my budget. I would This is my second time working with Diane and I am beyond impressed. She really understand how to get me exactly what I need within my budget. I would wait all day just to do business with her and if she ever left this dealership I would take my business anywhere she goes. More

Sales person Diane Asher Ms. Diane Asher is the tops. 10 out of 10. She was so professional. She did not pressure me into buying a car. She answered all of my questions. S Ms. Diane Asher is the tops. 10 out of 10. She was so professional. She did not pressure me into buying a car. She answered all of my questions. She has great knowledge about the vehicles sold at the dealership. She found the exact vehicle I was looking for. She is such a nice person. She represents the dealership extremely well. She gave me a tour of the service department and made introductions. She goes above and beyond for her clients. I highly recommend her and Charles Boyd Dealership located in Henderson, NC 27536. I did purchase a Buick Encore GX Select. I love my car. The finance officer was excellent as well. I am sorry however that I forgot his name. He was excellent as well. I highly recommend this dealership. Especially Diane Asher. More