Charles Boyd Chevrolet Cadillac GMC of Henderson, NC

The staff were all extremely courteous, hospitable and professional. They found the most cost effective way to solve the problem rather than just charging me for unnecessary new parts just because they ca professional. They found the most cost effective way to solve the problem rather than just charging me for unnecessary new parts just because they can. I appreciate their stellar customer service because there are so many dealerships that don't make the extra effort to empathize with the customer. More

My check engine light on my car kept coming on in my car and every time I brought it to the dealership they manually kept turning it off. Then as soon as my warranty went out on my car a few days later they and every time I brought it to the dealership they manually kept turning it off. Then as soon as my warranty went out on my car a few days later they decided to tell my that my motor went out when all along that was the problem. Then now that there is no warranty anymore on my car they want to tell me it cost $4700. More

Went for an oil change. Service was done very well and speedy. Was advised that new tires would be needed by next change. Appreciate them looking out for us. speedy. Was advised that new tires would be needed by next change. Appreciate them looking out for us. More

I bought my first suv in 2012 and I love it. The salesperson was very nice and friendly too me. I had never bought a van before and he was very helpful to me. To be there is no other place that l wi salesperson was very nice and friendly too me. I had never bought a van before and he was very helpful to me. To be there is no other place that l will buy from. More

Bought a 2013 Buick Verano and recently had to get the keys replaced. Fast reliable service staff and very professional too. I highly recommend this dealership for your next vehicle. keys replaced. Fast reliable service staff and very professional too. I highly recommend this dealership for your next vehicle. More

Got me in and out in one day with my service bulletin and also installed a bedcover for me as well. Did a great job! also installed a bedcover for me as well. Did a great job! More

Always a great visit! Great customer service! Nice clean room to sit and wait. A lot of great people that works in the service department. They always do my oil change and services needed. I trust them! room to sit and wait. A lot of great people that works in the service department. They always do my oil change and services needed. I trust them! More

Great service from Bobby. Everything was done in a timely manner. Great job going over details of purchase and options on car. Explained how things worked on car well. manner. Great job going over details of purchase and options on car. Explained how things worked on car well. More

Great people and service. Veteran discount issued. Thanks for the help.very friendly, great waiting area, local people that treats everyone like family. Would recommend to anyone. for the help.very friendly, great waiting area, local people that treats everyone like family. Would recommend to anyone. More

Bad experience, several issues. Insufficient communication. Disappointed the 'to be done' repair work costs would be outrageously expensive. This customer had feelings the car problems were communication. Disappointed the 'to be done' repair work costs would be outrageously expensive. This customer had feelings the car problems were being misdiagnosed on the car on several problems. Car was operating good, normal performance prior to a part being installed. Afterwards, car was so messed up, was certain the 'need another part' was absurd. Was the previous $1000 for two parts, in 4 months unnecessary, this customer thought. And, after explaining all to Tony Crabtree, (staff suggested customer speak with him), customer asked for refund of the last $300, as car was operating normally prior to that specific part. Being so disappointed with this entire situation, adding the fact of money spent this widow did not have, no future business plans. Customer continues the request to receive the $300 refund. Car has been repaired by a long time reputable business locally for half the price-quoted. So sorry for the all the time (days without car, no communication car was ready ( texts could have been made by a company secretary ) all the money paid and it kept on ' you need another part' ! The car was operating normally prior to that PART that was installed! Totally regretting all this awful and costly experience. Please refund my $300 dealership. Customer is most hurt with the dealings here, please be considerate and send me my money. Please!! More