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Charles Boyd Chevrolet Cadillac GMC of Henderson, NC

Henderson, NC

not yet
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1,009 Reviews

250 Ruin Creek Rd

Henderson, NC

27536

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Showing 1,009 reviews

May 05, 2021

Always a pleasure dealing with this group. They always keep you up to date on what’s going on and the work is done right and the pricing is fair. More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christy Stainback
May 06, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Hi, we are so pleased you enjoyed your visit to Charles Boyd! Thank you for taking the time to leave a review for us! We're happy we could meet your expectations! Enjoy your day and come see us again!

May 05, 2021

Installation of hitch to tow boat in 2020 Traverse. Service department personnel did a great job! The only dealership to go to for great service at a reasonable price! More

by Steve Blackwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russell Boyd, Tim Hays
May 06, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thanks for providing us with this awesome feedback! We look forward to seeing you again and please enjoy your day!

May 03, 2021

I enjoy working with the service department. Everyone is friendly and helpful. They let you know what needs to be done right away and what can wait for the next time. More

by MATTW4205
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Hays
May 03, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! Please come see us for any future needs! Enjoy your day and thanks again for taking the time to provide us with this awesome feedback! We love to hear back from all our customers!

May 03, 2021

Great service and personal care. Highly recommend. Personalized service and patient. Would send all my family to her. Thank you for all your help Diane More

by Mccalm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Asher
May 03, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Charles Boyd of Henderson! Thanks for highlighting some of the staff that made your experience great! We think Diane is amazing as well!!! We appreciate you taking the time to provide us with this feedback! Enjoy your day and we hope to see you again soon! Read Less

April 27, 2021

John was easy going and listened to the needs we needed to make the trade work for our family and budget. Great service and look forward to continue doing business there. More

by jason.jones4640
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Orr, John Cash
Apr 28, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Thanks for the wonderful review! We appreciate you taking the time to leave it and for highlighting some of our staff that made this experience so awesome for you! We agree, John is great! We look forward to seeing you again soon and please enjoy the rest of your day!

April 26, 2021

Had a great buying experience from the start. Mr. Hillard welcomed me with test drive and provided information while riding. I decided to buy vehicle and the process was quick and flawless. Mr. Hillard clean More

by Oz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Orr, Charles Hillard Jr.
Apr 26, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Thanks so much for this awesome review!! We appreciate you taking the time to leave feedback! Thank you for highlighting Mr. Hillard! He is great! All of our staff are committed to making your experience as stress free as possible! Enjoy the rest of your day and come back to see us again!

April 25, 2021

I had a situation with one of the associates that made me very upset but John Kinton wonderfully made the situation better he is awesome. More

by asiahwhitaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kinton
Apr 26, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Thanks for highlighting John! He is pretty awesome! We are so glad he was able to resolve any issues and exceed your satisfaction! And we do want to apologize for any frustration you were caused! Please enjoy your day and come back to see us!

April 24, 2021

I brought my 2006 Chevy Impala in to have a fuel pump replaced..My car is still showing the same symptoms now as it was when I brought it in..It doesn't even seems like they even put a new fuel pump on. More

by yanceyrodney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christy Stainback
Apr 26, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

We're sorry to hear that your experience with our team has not been a pleasurable one. We aim for 100% satisfaction - if you feel that there is anyway for us to work with you, please reach out to our Customer Experience Manager at 252.915.3386 at your convenience.

April 23, 2021

While bristling occured during negotiations, care towards my wishes was not over looked. The owner, Charles Boyd, took a moment to thank me for my purchase. I will send all I know to Diane Usher to receive t More

by Cherry21Black
Friendliness
Recommend Dealer
Yes
Employees Worked With
Diane Asher
Apr 23, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Thanks for this great review! We love to hear back from all our customers! Glad we were able to exceed your satisfaction! Thank you for highlighting some of the staff that helped make your experience so great! Diane is pretty awesome! We appreciate your business and your trust in us! We look forward to seeing you again soon and hope you enjoy your day!

April 23, 2021

A 5 Star dealership! The entire staff is so professional and passionate to ensure you have a positive experience. The inventory and prices are phenomenal. I would not by from anywhere else!! More

by Steve Blackwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Hays, Russell Boyd
Apr 26, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

WOW! 😉 Thanks for this Awesome review!! It's our commitment to ensure quality customer care, and by provide relaxing facilities as well as friendly and professional service to our guests! Our entire team works hard to work with your budget and get you the best deal! We're always here with the same great service whenever you need service or another vehicle! Please come see us for any future needs! And we appreciate you providing us this wonderful feedback!

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