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Charles Boyd Chevrolet Cadillac GMC of Henderson, NC

Henderson, NC

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rated
1,009 Reviews

250 Ruin Creek Rd

Henderson, NC

27536

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Showing 1,009 reviews

May 21, 2021

Great dealership. Service was great as always. John Cash is awesome and he is the reason I buy from CBC. They are a great dealership. More

by Hotshot0046
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cash, Tony Crabtree, Tim Hays, Christy Stainback, Jay Andrews, John Kinton
May 21, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Thanks for this great review!! We aim to exceed your expectations, so glad we were able to help you out! Thanks for highlighting some of our staff. We appreciate you taking the time to provide us with this feedback! Enjoy the rest of your day and come back to see us soon!

May 19, 2021

We bought our Buick at Boyd’s. The salesman was very good. He was very courteous and informative. We have also had a very good relationship with the service department. Our overall view of Charles Boyd More

by kennethsmith8470
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christy Stainback
May 20, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Thanks for this awesome review! We appreciate you taking the time to leave us feedback! We love to hear back from our customers, and we are glad you had such an awesome experience! We aim to exceed your expectations! Please enjoy your Buick and your day! And we look forward to seeing you again soon!

May 13, 2021

I was treated both very nice and very professional at this dealership,they put a lot of effort into finding and corrected the problem,Thanks very much More

by ttlst1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Crabtree, Tim Hays, Christy Stainback, Jay Andrews, John Kinton
May 13, 2021 -

ttlst1 responded

I was treated both very nice and very professional at the dealership,They worked very hard to find the problem and corrected it,was given a nice vehicle to drive while my work was being done, thanks to everyone for their hard work

May 13, 2021

My wife’s car begin making a squeaking noise when the steering wheel was turned. I dropped by without an appointment to see if they could at least take a look at it to diagnose the issue. Not only wer More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kinton
May 14, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Our staff is committed to providing each of our clients with the best automotive experience! Thanks for highlighting John, glad to hear you found our staff was so knowledgeable and helpful! We agree, He is Awesome and a vital part to our team! We appreciate you taking the time to provide this wonderful feedback! And we look forward to seeing you again soon!

May 12, 2021

I put my service van in for An Engine replacement and they call and said it had no Freon in the AC unit and I told Them that they had to let it out because there was nothing wrong with my AC when it came More

by tim.matthews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christy Stainback
May 12, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

We're sorry to hear that your experience with our team has not been a pleasurable one. We aim for 100% satisfaction - if you feel that there is anyway for us to work with you, please reach out to our Customer Experience Manager at 252.915.3386 at your convenience.

May 13, 2021 -

tim.matthews responded

THEY CAN RESOLVE THIS BY NOT BILLING ME FOR THE AC CHARGE

May 12, 2021

The service was very good I will come back again for more service the people where very nice the place was very clean thank you More

by alice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Allen
May 12, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

We are glad to have given you such a positive experience! That is what we aim for! Thank you for taking the time to provide us with this great feedback! Enjoy the rest of your day and come back to see us again!

May 10, 2021

Took me early and was finished in record time. Waiting area clean and welcoming. Service personnel - Jay Andrews - was courteous and went out of his way to ensure I was comfortable while waiting for my ve More

by Satterwhitefamily5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Ellington, Jay Andrews
May 10, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Thanks for this Awesome feedback! Glad to hear you found our staff to be friendly and professional, and that everything was done in a timely manner!! We aim to exceed your satisfaction! We appreciate your business and hope you enjoy your day! See you again!

May 07, 2021

Great service and personal care. Diane Asher and Russell Boyd are very friendly and made our car buying experience quick and easy. We definitely recommend this dealership. More

by Tsgoodwin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Boyd, Diane Asher
May 10, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Thank you for this Awesome review and your positive words for both Diane & Russell!! We totally agree, they both are great! We appreciate you taking the time to provide us with this encouraging feedback! We love to hear back from all our customers and we are ecstatic that your experience here was so great!! We strive to exceed your satisfaction! Enjoy your day and we hope to see you again soon!

May 06, 2021

Steven was the best I've worked with in 30 yrs of buying cars. He was polite, totally low key, knowledgeable, and a good listener. His manager Bobby was great too. Easy to work with and professional. Bot More

by msandrews1965
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Orr, Steven Holdridge
May 07, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

WOW!! Thank you for this Awesome review and your positive words for both Steven & Bobby!! We agree that they both are great! We appreciate you taking the time to provide us with this encouraging feedback! We love to hear back from all our customers and we are ecstatic that your experience here was so great!! We strive to exceed your satisfaction! We look forward to seeing you again and we hope you enjoy your day!

May 06, 2021

My experience was excellent, friendly, helpful and fast service. Beautiful lounge area to wait in while getting my vehicle serviced. Excellent customer service!!! I will continue my business with them. More

by GLORIA MOBLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Crabtree, Tim Hays, Christy Stainback, Jay Andrews, John Kinton
May 07, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! So glad to hear your visit with us was excellent! Please come see us for any future needs! Enjoy your day and we look forward to seeing you soon!

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