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Charles Boyd Chevrolet Cadillac GMC of Henderson, NC

Henderson, NC

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1,009 Reviews
Call Dealership (252) 654-4086
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250 Ruin Creek Rd

Henderson, NC

27536

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Showing 1,009 reviews

November 07, 2021

I wasn’t given a loaner as promised. Kept truck for 2 1/2 days. Drove 40 miles but only reported 10 on the invoice. One issue was not fixed. I won’t be returning for any additional repairs. More

by Valinda Gardner
Recommend Dealer
No
Employees Worked With
Tim Hays
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Nov 08, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Thank you for reaching out to us. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to our customer experience manager directly at 252.915.3368 so we cam try to get this resolved.

November 03, 2021

Very good experience. The service staff was extremely friendly and helpful. They were quick and did a great job. Thank you for making me feel welcome. More

by Ehjackson5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christy Stainback, Mike Allen
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Nov 03, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Awesome! Glad we exceeded your expectations, and were able to do so in a timely manner! Enjoy the rest of your evening and we look forward to seeing you again soon!

November 03, 2021

The staff was very friendly and helpful. They did what I came for in a timely manner. I would recommend this dealership to anyone. More

by SELBYKIDD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Hays
Report | Print
Nov 04, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Thanks for this Awesome review!! Our staff aim to exceed your expectations! Please come see us again soon!

November 02, 2021

Great staff, great service. I would recommend them to anyone driving a Chevy car or truck More

by Arnoldthegreat39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Crabtree, Charles O'Hara, Brandy Carter, Tim Hays, Christy Stainback, Jay Andrews, Meagan Harris, John Kinton, Mike Allen
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Nov 03, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

We appreciate your recommendations and this positive review! Thanks so much and please enjoy your day!

November 02, 2021

Efficient service. Friendly staff and responsive to my needs. Made sure that I got warranty benefits that I was due. More

by WILLACCLARK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Allen
Report | Print
Nov 03, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

It's our commitment to ensure quality customer care! Thanks for these positive words! We look forward to seeing you again soon!

November 01, 2021

Everyone treats you very nice. They all great you with smiles. Charles Boyd has excellent customer service & does a phenomenal job with fixing your car. Wonderful place. More

by lfulcher440
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Crabtree, Brandy Carter, Tim Hays, Christy Stainback, Jay Andrews, John Kinton, Mike Allen
Report | Print
Nov 01, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Thank you for your business and trust in us! We appreciate you taking the time to leave us this positive review! We look forward to seeing you again soon and hope you have a great night!

November 01, 2021

Professional staff always quick to respond, schedule, and service your vehicle. They suggest and provide coupons when available for additional savings. More

by PTYLER4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Crabtree, Brandy Carter, Tim Hays, Christy Stainback, Jay Andrews, John Kinton, Mike Allen
Report | Print
Nov 01, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

This is a great review! We always aim to exceed your expectations! So Glad you found our service team to be so helpful, please come see us again in the future! We are always here with the same great service! Enjoy the rest of your evening!

October 30, 2021

John Cash was professional and great to work with. Would highly recommend to friends and family. More

by LESLIE.PACE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Boyd, John Cash
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Nov 01, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

We totally agree, John is awesome! Thanks for taking the time to highlight him and leave us this positive review! We appreciate all your recommendations!! Enjoy your day and we look forward to seeing you again soon!

October 29, 2021

Great service. Professional and reputable. Work seems to be excellent and contact with Service Department was efficient and friendly. More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christy Stainback
Report | Print
Oct 29, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! Please come see us for any future needs! We appreciate the kind words and hope you enjoy your day and come see us again soon!

October 29, 2021

Patronage is always the best. The only complaint that I had is that my truck, my new truck did not come with all weather floor mats. Customer service has never lacked. More

by tj_hight
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Orr, Tim Hays, Christy Stainback
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