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Charles Boyd Chevrolet Cadillac GMC of Henderson, NC

Henderson, NC

not yet
rated
1,009 Reviews

250 Ruin Creek Rd

Henderson, NC

27536

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Showing 1,009 reviews

November 19, 2021

Great customer care!! Christy was fantastic as usual and very attentive to my needs! Will be back again! More

by rsherwood52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christy Stainback
Nov 19, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Thanks for this great review! We appreciate you taking the time and for highlighting Christy! Come see us again soon and enjoy your evening!

November 17, 2021

Was prompt, courteous and work was done in a timely manner. Will return for service. More

by mtgoodwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Hays
Nov 17, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

So great to hear! Thank you for your business and trust in us! Enjoy your evening and we look forward to seeing you again soon!

November 13, 2021

This was my wife’s first visit…she was impressed with the service and status of wait time. More

by N34556
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Mcconnell, Meagan Harris
Nov 15, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

We appreciate your positive review about your recent experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Glad to hear all was done in a timely manner! Come see us again soon, and we hope you enjoy the rest of your day!

November 13, 2021

I was treated like family, I was welcomed and well taken care of. My vehicle was completed in a timely manner and I was given some options I need to address that were known to me. The future plans to keep More

by Charles.beach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christy Stainback
Nov 15, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

We appreciate this great review! Your satisfaction is important to us, so we want to sincerely thank you for choosing Charles Boyd and we hope to see you again soon! Enjoy your day!!

November 12, 2021

Great service. All work is professionally done and the people are super friendly. Definitely recommend this dealership. More

by glsmth1963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christy Stainback
Nov 12, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Thanks so much for taking the time to leave us this great feedback! Please enjoy your evening and come see us again soon!

November 12, 2021

8:00 appointment for a 45 min job, 2hrs 45 min till completion. Don’t think job was started until 10. Not used to this kind of timeframe from Chas Boyd. More

by SHAGGINWOODS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Diane Asher, Tim Hays
Nov 12, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Thank you for reaching out to us. We set a high standard for ourselves, so we are disappointed to hear that your experience with not a positive one. Please reach out to our customer experience manager directly at 252.915.3368 if you would like to discuss this further!

November 11, 2021

Great service. Professional, friendly, and concerned. I know those are words that normally don't go when it comes to maintenance service centers but Charles Boyd Automotives they truly complete this dealer More

by Indio009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Orr, Tony Crabtree, Brandy Carter, Tim Hays, Christy Stainback, Eddie Ellington, John Kinton, Mike Allen
Nov 11, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Wow!! Thanks so much for this encouraging review! We aim to exceed your expectations, so very glad to hear we succeeded! Please enjoy your evening and we look forward to seeing you again soon!

November 11, 2021

Everyone is very kind. Service department always on time,wait time is always on point. More

by RTWHEELER041161
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Hays, Christy Stainback, Jay Andrews
Nov 11, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Awesome!! So glad to hear everything was done in a timely manner! Come back to see us again soon and enjoy the rest of your evening!

November 11, 2021

Needed a new touchscreen, Cadillac supplied the part for free under goodwill program. I drive 1 hour to have my Escalade serviced, they knew my travel situation, completed the repair in 45 minutes, plus ga More

by Pgiavonni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy Carter, John Kinton, Mike Allen
Nov 12, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

:-) Awesome!! We Love these Positive words! It is great to hear everything was done quickly and to your satisfaction! Our Team aims high!! Thank you for your business and your trust in us! We look forward to seeing you again soon, and please enjoy the rest of your day!

Nov 12, 2021 -

Pgiavonni responded

As always thank you for great customer service

November 09, 2021

Very friendly and helpful staff. The salesman took time to show me the vehicle options and paired my phone. Great service. More

by CHARLES.PULLEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Boyd, Charles Hillard Jr.
Nov 09, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

:-) Great! So glad we were able to exceed your expectations! Please enjoy your day and come back to see us again soon!

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