Chapman Volkswagen of Tucson

Awesome experience From beginning to end the experience at this dealership was phenomenal. Paul was very helpful, he really took the time to hear out our needs and provi From beginning to end the experience at this dealership was phenomenal. Paul was very helpful, he really took the time to hear out our needs and provided options from those. Paul was very patient and really helped us narrow down the perfect car based on our needs. More

Excellent service Chapman Volkswagen was able to find the exact vehicle I was looking for. I am absoluetly thrilled with everyone that assisted in the process of making Chapman Volkswagen was able to find the exact vehicle I was looking for. I am absoluetly thrilled with everyone that assisted in the process of making this purchase. I will definately be coming back when the time comes for a new car. More

Smooth easy and informed all In all, the Tucson Chapman team gave me exemplary service and information of my potential acquisition. They made it so easy I’m now driving my dre all In all, the Tucson Chapman team gave me exemplary service and information of my potential acquisition. They made it so easy I’m now driving my dream car at an affordable price. My credit was sub prime but if you’ve been working on your credit they’ll help. Take it from me, I was very apprehensive, but they made the buying process crystal clear. Highly recommend. Thank you Fabian, Diego, and Nate. More

Great service from Fabian! Thank you so much for making this such and easy and pleasant experience. I will highly recommend Fabian to all of my friends. Thanks you. Thank you so much for making this such and easy and pleasant experience. I will highly recommend Fabian to all of my friends. Thanks you. More

Tow my car I had to have my car towed to the dealership. They were very accommodating, given that I had no notice that I would need their services, and therefore I had to have my car towed to the dealership. They were very accommodating, given that I had no notice that I would need their services, and therefore was unable to schedule an appointment. They were able to diagnose and fix the problem the same day. More

Excellent service along with superb finance department If you’re looking for a new or used Volkswagen and you live in Tucson, then this is the place for you!!Extremely knolwedable salesmen that answered an If you’re looking for a new or used Volkswagen and you live in Tucson, then this is the place for you!!Extremely knolwedable salesmen that answered any little question I had down to the most minut details. Paul Fernandez is the salesman you’re gonna want to turn to when making that big investment. He will do anything in his power to get you into the car of your dreams or just the car that won’t break the bank. The finance department had my back in every way possible. After wrecking my first car they helped me out by refunding the extended warranty I purchased helping out with the money I owed on my now totaled car. That’s when I turned right back around and came to Mr. Fernandez to help me replace my totaled one. Long story short he put me into a 2018 Jetta with my payments ending up right around what I was paying for my 2014!! Completely professional, extremely knowledable, and beyond helpful. More

Best service ever I was in and out for my second year service. I had some popcorn, coffee, and watched some television while I waited. Time flew by! I opted out of the I was in and out for my second year service. I had some popcorn, coffee, and watched some television while I waited. Time flew by! I opted out of the complementary shuttle service, but next time I will definitely take advantage of that. I was met on the service drive about the same time my appointment was and the time estimate was almost spot on! I will always recommend Chapman. More

best service i have ever had this is the best service experience I have every had the staff was great to work with I will tell every vw owner I know about how great the service de this is the best service experience I have every had the staff was great to work with I will tell every vw owner I know about how great the service department is I will be back in the future More

Happy in Tucson Larry in service is a great guy to work with. Two thumbs up for him and the team. I have been going to the service department for 5 years, never a b Larry in service is a great guy to work with. Two thumbs up for him and the team. I have been going to the service department for 5 years, never a bad job. Keep it up guys, I will be scheduling some recommended work soon. More

Bad customer care Was sold an all wheel drive vehicle with one tire new/different from others, in a month and a half causing problems and got minimal help on fixing my Was sold an all wheel drive vehicle with one tire new/different from others, in a month and a half causing problems and got minimal help on fixing my problem. Subaru needs 4 of the same tread tires and this dealership didn’t have the resources to know this, then making me purchase a full new set of tires with offering me one tire purchase.. that doesn’t solve my problem. The sales rep was great, the customer service for something they did wrong not so great at all More