Chapman Volkswagen of Tucson

QUICK AND EASY I ALWAYS CALL LAST MINUTE AND I REALLY APPRECIATE CAITLYN FOR HELPING ME. SHE MAKES IT QUICK AND EASY. THANK YOU FOR THE GREAT CUSTOMER SERVICE. I ALWAYS CALL LAST MINUTE AND I REALLY APPRECIATE CAITLYN FOR HELPING ME. SHE MAKES IT QUICK AND EASY. THANK YOU FOR THE GREAT CUSTOMER SERVICE. More

Review Paul was an amazing dealer. Got me into a car I love and will be able to drive for a life time! Very friendly and very welcoming! I would reccomend ev Paul was an amazing dealer. Got me into a car I love and will be able to drive for a life time! Very friendly and very welcoming! I would reccomend everyone to this dealership. More

Customer Service I stopped by yesterday to look at the Volkswagen Atlas. Ryan was an incredible help. Despite me being upfront and telling him I was just window shoppi I stopped by yesterday to look at the Volkswagen Atlas. Ryan was an incredible help. Despite me being upfront and telling him I was just window shopping and will not be buying a new vehicle until I return to D.C. in a few weeks, he spent more than 45 minutes with me showing me the vehicle, answering all of my questions, and providing me printed documents to review as I continue my car hunt. Though I will not be buying while I am here in Arizona, Ryan is truly an ambassador of the brand and represents what customer service is all about. Thank you for the pleasurable experience! More

Friendly and Accommodating people They never fail to be very accommodating. Larry greeted us with a smile and explained every possible concern we had. Rusty is a very friendly guy too. They never fail to be very accommodating. Larry greeted us with a smile and explained every possible concern we had. Rusty is a very friendly guy too. He brought us to our destination and picked us up on time. The warm attitude of people in your workplace made us feel comfortable, confident and more trusting about your service. This creates a long term impression of Chapman Volkswagen with an excellent service quality! Thank you for such awesome employees who work and represent you! Happy Thanksgiving! More

Service Facility is clean and pleasant with lots of reading material while I waited for service to be completed in my car. I brought my car in to have the ba Facility is clean and pleasant with lots of reading material while I waited for service to be completed in my car. I brought my car in to have the battery replaced and oil/tire maintenance service without an appointment. I had to wait about 2 hours for the work to be performed but Wendy was very attentive and also informed me of other work that needed to be performed in my car and that we could reschedule for a future visit so that the necessary parts could be ordered in advance. Wendy is always very pleasant and friendly. More

Excellence From the Service Department Ms. Mia Chavez, the service writer, has greeted me with a smile and a joyful manner every time that I have seen her at Chapman. She calls when the car Ms. Mia Chavez, the service writer, has greeted me with a smile and a joyful manner every time that I have seen her at Chapman. She calls when the car is ready. I really enjoy visiting Chapman because of employees such as Mia. More

Mia is terrific Had a recall issue, brought the car in and Mia was absolutely terrific. Had me in and out in no time and for some reason the car looked better than wh Had a recall issue, brought the car in and Mia was absolutely terrific. Had me in and out in no time and for some reason the car looked better than when I brought it in. Thanks More

Ryan was great to work with. Ryan let us take our time deciding which, if any, vehicle we wanted. He helped us compare which fit our needs. He also explained patiently the featu Ryan let us take our time deciding which, if any, vehicle we wanted. He helped us compare which fit our needs. He also explained patiently the features of the car we decided on. More

Travis was excellent Travis was easy to work with and focused on finding the right car for me. We drove many cars and discussed many options and he was patient and profes Travis was easy to work with and focused on finding the right car for me. We drove many cars and discussed many options and he was patient and professional. I really enjoyed meeting him and would recommend him to any of my friends. More

Exceptional Is The Word Larry and entire Chapman Team continue to provide exceptional service, prompt processing, and courtesy to customers. They do it right the first time, Larry and entire Chapman Team continue to provide exceptional service, prompt processing, and courtesy to customers. They do it right the first time, thanks Larry and Team More