Chapman Volkswagen of Tucson

Have always had a great experience with this dealership! Sales and Service people have been friendly, informative, and competent. Service is easy to schedule and very efficient. All details are explained Sales and Service people have been friendly, informative, and competent. Service is easy to schedule and very efficient. All details are explained and estimates are very close to reality. Have 2 VW's because of the quality of vehicle and the quality of the dealership. More

Scott was very helpful in helping me to choose the items that needed to be replaced right now and deciding which ones could wait until I have the money to pay for them. I have been working with Scott MacNe that needed to be replaced right now and deciding which ones could wait until I have the money to pay for them. I have been working with Scott MacNeil since I bought my 2002 New Beetle and he has always been very courteous, helpful and considerate. More

Excellent service experience, including "welcome to our dealership" to quality of service performed. Appreciated the car wash performed before I arrived to pick up the vehicle, and the pickup and delive dealership" to quality of service performed. Appreciated the car wash performed before I arrived to pick up the vehicle, and the pickup and delivery service driver was excellent and very prompt in getting me home and back to the dealership. More

I went to Chapman Volkswagen to purchase a used vehicle after my previous Volkswagen was totaled. After the contract was signed and everything looked good to go, the salesman unexpectedly showed up at my p after my previous Volkswagen was totaled. After the contract was signed and everything looked good to go, the salesman unexpectedly showed up at my place of work because they forgot to have me sign part of the contract so he could receive his cut of the money. VERY unprofessional, and this unannounced visit while I was in a corporate meeting caused me problems at work as well. I told them to never come to my work or call my work for any reason...which they did again. Apparently they did not complete the financing paperwork correctly and needed me to come in a sign more paperwork and called my work multiple times never once trying to contact me on my cell phone or personal numbers. Over a month after purchasing the vehicle I still did not have any financing and they needed me to once again come in and sign more paperwork and since a month had gone by and i did not have a payment they also needed to collect a payment from me. I was never told they needed a payment until i showed up to sign the additional papers. I asked them to wait until the end of the week because i had just paid my school tuition and books (which was thousands of dollars). I said that they could debit my account on such and such a date- They even had me sign more paperwork indicating when the could charge my card. After leaving the dealership i discovered they had authorized my card the same day which created insufficient funds in my account and it was temporarily frozen, which caused my tuition payment to bounce. Long story short these guys don't have a clue, they may mean well but are not capable of doing business in a professional manner. I love my Volkswagen but it was not worth getting embarrassed at work and being dropped from a class. More

This was a great service experience under circumstances which required promptness. Kathy made sure the work was completed in two days because this was required by our travel arrangements. The mechanical wo which required promptness. Kathy made sure the work was completed in two days because this was required by our travel arrangements. The mechanical work is perfect and was done by a real pro Jason baker. Thank you for excellence! More

I decided that I wanted have my CC Sport serviced every 5000 miles instead od the recommended 10000. I called my service advisor and was able to get the car in the next day and at a time convenient for me 5000 miles instead od the recommended 10000. I called my service advisor and was able to get the car in the next day and at a time convenient for me. There was also an issue with a warning light intermittingly coming on. I took the car in and was immediatly taken care of. This is very important to me in that I am a business owner can't be wasteing time standing around waiting for someone to notice I'm there. My service advisor caled when the car was ready and when I picked it up the paper work was complete and she explained indetail the work that had been done. Again no waiting time. I could not have asked for a more pleasant experience. More

Richard and Matthew were wonderful to work with. I had to bring my Jetta in for some unusual repairs becaues of some faulty work done by a windshield repair shop here in Sierra Vista, and Richard and Matt to bring my Jetta in for some unusual repairs becaues of some faulty work done by a windshield repair shop here in Sierra Vista, and Richard and Matt worked very hard to make sure everything worked perfectly for me again. Because of their diligence I was able to re-cover all the costs of the original work and the work done by Chapman Volkswagen from my insurance. They documented everything very well for me and explained (in terms I could actually understand!) what was wrong and what they would be doing to fix it exactly.I appreciate their level of professionalism and customer service and I would recommend this service department to anyone. More

Emily, my customer service contact was excellent. Very friendly yet extremely professional. Everyone else was great also. Nice waiting room with restrooms (clean) and lots to drink. Can't think of any friendly yet extremely professional. Everyone else was great also. Nice waiting room with restrooms (clean) and lots to drink. Can't think of anything they could do to improve. Thanks again. Margaret Cozine More

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Kathy is so friendly and kept in touch over the course of the day regarding recall items recommendations for additional work needed and the progress on the service. She was wonderful to work with and I will the day regarding recall items recommendations for additional work needed and the progress on the service. She was wonderful to work with and I will definitely request her as my service advisor in the future. More