Chapman Volkswagen of Tucson

My experience was hassle free. Sammie's professionalism is exceptional. My vehicle was thouroughly inspected, I was shown the details of the work performed in my car. Sales was helpful and friendly. Nate is exceptional. My vehicle was thouroughly inspected, I was shown the details of the work performed in my car. Sales was helpful and friendly. Nate is patient salesman and understanding. Thanks for the service More

We first contacted Costco re: their car buying program, who then sent an e-mail contact to our sales person. We were contacted by Mr. Luskin the same night and set up an appointment the next day. Mr. Lusk who then sent an e-mail contact to our sales person. We were contacted by Mr. Luskin the same night and set up an appointment the next day. Mr. Luskin was very professional and knowledgeable on the car that we were considering and never made us feel pressured to purchase. The car we test drove was a 2010 VW Jetta TDI Sportwagen, which was the second choice in my list of cars we were considering. I was not willing to make a decision on the first visit, we let Mr. Luskin know that we'd be in touch with him. We test drove another car the following day, I loved it and my husband didn't. The salesperson however, at this other dealership was not nearly as personable and 'non pressuring' as Mr. Luskin. We agreed to go back to Tucson VW, I contacted Mr. Luskin (who had already sent me a follow up e-mail) and let him know that I was unsure of which car to purchase and wanted to try out the Jetta TDI Sportwagen again. Again, he was extremely accommodating & patient. We made our decision and purchased the Jetta TDI Sportwagen on our second visit. After driving this vehicle for the last 3 days I am very happy with the decision, it is an amazing vehicle. And we are very happy with the entire process, I would recommend Mr. Luskin at Tucson VW to anyone. Thank you. More

Front headlight was out...hatchback liner was bent.....both replaced and fixed without any hassle and under waurantee. All personnel involved a pleasure to deal with. I waited for the repair an bent.....both replaced and fixed without any hassle and under waurantee. All personnel involved a pleasure to deal with. I waited for the repair and it took less time than estimated. Unfortunately I had 3 visits to the service department in June, but all were hassle free an friendly More

We couldn't have asked for better service -- Sammie is great. great. More

We purchased a 2010 VW Routan Van w/ an added security system and an added trailer hitch receiver w/ wiring. We researched the vehicle on the internet and made an appointment with the internet sales asso system and an added trailer hitch receiver w/ wiring. We researched the vehicle on the internet and made an appointment with the internet sales associate for a test drive. Our sales associate was extremely helpful and very friendly. He gave us the informaiton we needed to make our decision. The vehicle we wanted had to be ordered. Our associate kept us informed as to when the vehicle would arrive. When the vehicle was ready our sales associate drove the car to our house for us. When we looked over the car we discovered that the wiring had not been completed as this was not normally part of the hitch receiver installation. Our sales associate made arrangements for us to come into the dealership the following week to answer any questions we had and for the installation of the wiring harness. He answered our questions and then took the car to the service department where they quickly put the wiring harness in for us at no additional charge. The additional security system was not added prior to the delivery of the car. Our sales associate made arrangements for the security company to come out to our home to install the added system. We really appreciated getting the car when we did and that the installation was completed at our home rather than our having to bring the car back to the dealership. More

We loved the speedy check-in process and the friendliness of the service rep. Estimates were given and explained well, satisfying my car-guy husband and myself, a non-car girl. We were always kept abreast o of the service rep. Estimates were given and explained well, satisfying my car-guy husband and myself, a non-car girl. We were always kept abreast of the progess of service and will continue to keep Chapman VW as our car place! More

Kathy was great! She was very helpful and friendly. I got an appointment time that was convenient for me, and the car was finished in just a few hours. The service was quick thorough and fast. The car was fi an appointment time that was convenient for me, and the car was finished in just a few hours. The service was quick thorough and fast. The car was finished when promised. Kathy had very good communication with me. I was very pleased. More

The appointment was scheduled to my convenience and the check in was done quickly and friendly with a realistic estimate of the time to complete service. The recommended service was carried out efficientl check in was done quickly and friendly with a realistic estimate of the time to complete service. The recommended service was carried out efficiently and met my expectations for time required. The service consultant contacted me as soon as the repairs were complete and the car was ready to be picked up. The car was delivered back to me clean and sharp. I have come to expect reliable, professional service from Chapman German Autos. More

May be the first time I left a dealership saying "What a great experience"...everyone from service rep to cashier to other personnel friendly, work done exactly on time, washed my car...couln't have gone be great experience"...everyone from service rep to cashier to other personnel friendly, work done exactly on time, washed my car...couln't have gone better. Since this was warantee work, the dealership had a loaner car for me. Treated me great More

Kathy went above and beyond. Se got me right in and even got my scheduled 10,000 service rescheduled to be done at the same time as my tire repair...She even found me new jack to replace the one that broke got my scheduled 10,000 service rescheduled to be done at the same time as my tire repair...She even found me new jack to replace the one that broke trying to jack up my car. She offered transportation to and from, was very open and up ront on the cost, and she really made me feel she cared about me, and my sore back, and not just another client. That's customer service! Thank you Chapman Volkswagon. I'll definitely be back. More