Chapman Volkswagen of Tucson

Kathy N. worked with me and from the very beginning she was friendly and very informative. Chapman also provided a courtsey van for those customers who needed a ride home and pickup as well. This is a very was friendly and very informative. Chapman also provided a courtsey van for those customers who needed a ride home and pickup as well. This is a very classy organized business. The overall experience was very good and I will recommend this dealership to my friends who have Volkswagens. More

I have a volkswagen EOS. It had some problems after an accident and I had come to service my vehicle. Emily gladly assisted me with this and took care of the problem. I got a loaner right away and even my accident and I had come to service my vehicle. Emily gladly assisted me with this and took care of the problem. I got a loaner right away and even my wait wasnt long at all. Emily was really courteous. I recommend Chapman service without any hesitation. More

SAMMIE IS KNOWLEDGEABLE, COURTEOUS AND PROFESSIONAL GREAT TO WORK WITH. AND, she smiles like she actually enjoys her wwork and working wih customers. Why is every other oil change place able to offer GREAT TO WORK WITH. AND, she smiles like she actually enjoys her wwork and working wih customers. Why is every other oil change place able to offer oil changes for $19.99??? i FEEL THAT YOUR CHARGE IS EXHORBATANT. More

When I got there Emily was very helpful even though I obviously didn't know where I should be or what to do. She made sure I didn't need a shuttle before letting me wait in the waiting room, and offered obviously didn't know where I should be or what to do. She made sure I didn't need a shuttle before letting me wait in the waiting room, and offered me coffee, water, or donuts. She called many places, including the original dealership to check on the status of our warranty (just out), and when it was discovered that I was less than two weeks out of warranty, and only several miles over the 50,000, she asked her manager before I could if there was anything they could do price-wise. And they did! Very painless experience, considering it was car trouble. More

I have always received very good service from the Volkswagen of Scottsdale as I moved to Tucson from Phoenix. I decided to stop going to Scottsdale to give your dealership a try, and since the first Volkswagen of Scottsdale as I moved to Tucson from Phoenix. I decided to stop going to Scottsdale to give your dealership a try, and since the first day, Scott has been extremely professional and great!! I know that I can easily get a much cheaper price by getting parts on my own and even doing simple repairs (like a battery change out) on my own, but I am also in Sales and we let our customers know that the extra price in certain products are due to the extra Customer Service that is offered, and I feel that your prices are justified with the Service that is given at your dealership. Please be sure to pass along this survey to Scott that his great service is definitely appreciated and that I continue to use those services! Thanks again! M Shane Foley 480.236.6661 More

I am very please with the service at Chapman, and look forward to upgrading my vehicle with a new one from their dealership. I am always happy with the service and informative service people there. I wo forward to upgrading my vehicle with a new one from their dealership. I am always happy with the service and informative service people there. I would definitely recommend Chapman to anyone who buys a vehicle there. More

Other than some minor damage to my vehicle, which was taken care of quite speedily, it was a pleasant visit. As always the costs of maintaining a vehicle such as mine seems a bit high, but I suppose that taken care of quite speedily, it was a pleasant visit. As always the costs of maintaining a vehicle such as mine seems a bit high, but I suppose that is the price one pays for quality. that is all. More

I have two 2006 Jettas. I bought 2 of them at the same time-one for my daughter and me. Sammy Boykin has been the service rep that has provided support everytime I have taken our cars in. Needless to sa time-one for my daughter and me. Sammy Boykin has been the service rep that has provided support everytime I have taken our cars in. Needless to say her professionalism is why I continue to return. I trust her to guide me as to what is appropriate for the maintance of my cars. She is always kind, patient, friendly and a great listener. The service is always timely and complete. Our cars are always clean when we pick them up and they run great! The cashiers are always friendly and I appreciate that, especially when I have to pay the bill (that part is always a little stressful). There are other shops that I could take my volkswagens to that might be a little less expensive (and sometimes I do think about that) but that fact that Sammy has been so great and our cars are in perfect running shape is what keeps me loyal to Chapman Volkswagen. I also want to add that I TRULY appreciate that this last visit was less than I thought it was going to be and that was important to me. Thanks. More

I would recommend this dealership because it has fast service and the help is polite. When we first bought the car our experience and help was very pleasent. One part of the dealership we like the most i service and the help is polite. When we first bought the car our experience and help was very pleasent. One part of the dealership we like the most is the waiting room. When our car is being worked on we enjoy the wifi, the beverages given and how comfortable it is, it is never a hassel bringing in our car. More

The employee was very friendly, and the overall service was very helpful! I was informed of the details of the service by the employee (e.g., how much it would cost, what the problem(s) with my car was/wer was very helpful! I was informed of the details of the service by the employee (e.g., how much it would cost, what the problem(s) with my car was/were, etc.), and I didn't have to wait too long for my car to get ready once I made an appointment. More