Chapman Volkswagen of Tucson

The noise in the driver door is fixed. The body part The noise in the driver door is fixed. The body part that fell off is replaced and the paint matches the car. The missing time for satalite radio tr The noise in the driver door is fixed. The body part that fell off is replaced and the paint matches the car. The missing time for satalite radio trial period was programed back. A recall was found for the computer software and it was installed. The donuts,coffee,newspaper made waiting comfortable. The car was returned shiny clean as always,it was washed. Brain showed me how the new body part should be installed if it ever might be removed for tow service-the correct way it should look when and how it is replaced after a tow service. Everybody was helpfull and freindly-Thankyou. Bert Wright More

The problem that I had with the rattle in the rear of the car has been repaired (hopefully forever) successfully and Emily & David were both very professional and pleasant to deal with. The parts department car has been repaired (hopefully forever) successfully and Emily & David were both very professional and pleasant to deal with. The parts department also was very prompt in getting the touch up paint. Thanks for the good service experience. More

The problem that I had with the rattle in the rear of the car has been repaired (hopefully forever) successfully and Emily & David were both very professional and pleasant to deal with. The parts department car has been repaired (hopefully forever) successfully and Emily & David were both very professional and pleasant to deal with. The parts department also was very prompt in getting the touch up paint. Thanks for the good service experience. More

Scott did a great job in taking time to listen to my concerns and then expalaining what they found and did to correct. The work was completed and on time. He's done good job by researching the problems concerns and then expalaining what they found and did to correct. The work was completed and on time. He's done good job by researching the problems I've described and letting me know what the fixes are for them. I'm really enjoying my 2010 Golf TDI. More

I was having problems with the AC compressor not kicking I was having problems with the AC compressor not kicking in, until 2400 rpm, and codes P0122 and P1543 relating to low input at the throttle sensor a I was having problems with the AC compressor not kicking in, until 2400 rpm, and codes P0122 and P1543 relating to low input at the throttle sensor and throttle pedal sensor. I have a competent mechanic friend, and we worked for 2 weeks trying to trace the source of these problems. We did replace the AC low pressure switch, before which the AC was not coming on at all. We purchased the trac wiring diagram from All Data and checked every fuse, switch, relay and sensor related to the problem, but could not find the source. Rather than continue on this snipe hunt, I decided to bring it in to Chapman VW I told Scott that I only wanted the diagnosis done and I could do the work. He gave me a quote of $117 for the diagnosis and I agreed. It took Daniel several hours to locate the problem, which turned out to be in a wiring harness connection. He cleaned it and the problem was solved. Scott stuck to his original quote, even though it took much longer than he anticipated. On top of that, the car was washed when I picked it up. Scott also found a recall which he ordered parts for and will schedule for a later date. NOW THAT'S WHAT I CALL SERVICE! PS. This is my 5th of 6 VWs, '63 Beetle,'68 Fastback,'78 Rabbit '89 Fox and '02 Passat More

very pleased with my 10k maint. This was my first very pleased with my 10k maint. This was my first experience with Chapman VW. I was referred by Michael Farrell, who lives in Hereford, AZ. J very pleased with my 10k maint. This was my first experience with Chapman VW. I was referred by Michael Farrell, who lives in Hereford, AZ. Just for consideration, at Gunther VW in Ft. Lauderdale, they have someone there to give a massage while you wait for your car. More

I have nothing but good things to say about Chapman and their service on my 2009 Jetta TDI. Everything was done on time and in a timely manner and Sammy Boykin, as usual, was very friendly and efficient. their service on my 2009 Jetta TDI. Everything was done on time and in a timely manner and Sammy Boykin, as usual, was very friendly and efficient. There could have been more donuts, since they ran out at about 9:30. More

Our new VW Routan pulled to the right so we made an appt. to take it in for service. The allignment was adjusted and now the van tracks properly. We really appreciated the fact that there was no charge for to take it in for service. The allignment was adjusted and now the van tracks properly. We really appreciated the fact that there was no charge for the adjustment. At the same time arrangements were made for the dealership to pick up our license plate for us. We appreciated their picking the plates up so we didn't have to wait for them to come in the mail. More

I thought the service was excellent - but was unpleasantly surprised to see I needed far more work on my car than I had thought. Such things happen- and I am willing to trust the dealership thus unpleasantly surprised to see I needed far more work on my car than I had thought. Such things happen- and I am willing to trust the dealership thus far. I hope next time, though, things will now be on track so I will not need much- or any- work beyond the regular service that I came in for. More

Brought the car in for a service checkup and Sammi was very thorough and helpful in detailing what would be done for the mileage and why. We have the care care coupon package and everything was covered very thorough and helpful in detailing what would be done for the mileage and why. We have the care care coupon package and everything was covered except spark plugs which needed to be changed. Would have liked to have not paid for them as well but having everything else covered was quite nice. Also washed car! More