Chapman Volkswagen of Tucson

I have owned a number of VW over the years, and have had good service, but this last service was outstanding, the customer service person "Kathy" did an outstanding job, getting the problem fixed quickly an good service, but this last service was outstanding, the customer service person "Kathy" did an outstanding job, getting the problem fixed quickly and arranging for arental car for me, keeping my inconvience very miminal. More

Kathy my service advisor and Eddie the driver make it easy and are the best. I love there service and will continue my vehicle services at Chapman Volkswagen do to there outstanding work on my last visit easy and are the best. I love there service and will continue my vehicle services at Chapman Volkswagen do to there outstanding work on my last visits. Thank You and OUTSTANDING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Al Herrera More

Overall I appreciate their quality of service, to the point analysis and descriptions and timely/honest service. Like any normal human I will immediately run from a dealership or mechanic if I catch wind point analysis and descriptions and timely/honest service. Like any normal human I will immediately run from a dealership or mechanic if I catch wind of them BS'ing, lying or being shady and for over 4 years I have never been concerned with Chapman VW. The maxim applies: Trust, but verify... and so far Chapman VW has verfied for trustworthiness! More

I think my experience overall went really well. The Person who helped me with my vehicle was really helpful and had all the information I needed to know. She answered all the questions and concerns tha Person who helped me with my vehicle was really helpful and had all the information I needed to know. She answered all the questions and concerns that I had. I chose to stay at the dealership to wait for my car and while I waited and enjoyed some coffee and popcorn. More

Your dealership is one of the best dealerships we have ever been in. From the moment we arrived your staff was courteous and attentive to our needs. We are totally satisfied with your service. We are f ever been in. From the moment we arrived your staff was courteous and attentive to our needs. We are totally satisfied with your service. We are from Texas and enjoyed coming to Tucson. Thank you Rene and DeeAnn Reyes More

Sammie was extremely friendly and helpful. I will return to Chapman for continued service and, if needed, to buy another car mainly because of my experience with her. I was also very satisfied with the qual to Chapman for continued service and, if needed, to buy another car mainly because of my experience with her. I was also very satisfied with the quality of the work at Chapman. Thanks, Fred Brock More

I brough my car in to replace the struts and for break fluid flush. I also mentioned that the handling had become bumpy. Chapman techs never mentioned any possible reason for the bumpy handling. So next I fluid flush. I also mentioned that the handling had become bumpy. Chapman techs never mentioned any possible reason for the bumpy handling. So next I took the car to a tire shop which found bubbles in the side walls of the tires. I can't comprehend how the Chapman techs either didn't see the tire damage or choose not to report it. When I saw the damage it was very blatant. Second, I compared your prices to prices for the same services at two other shops around Tucson, with both shops using new Volkswagen-approved parts. In both cases your prices were not competetive; the older and more established shop at which I compared prices had prices anywhere from 30-40% lower than yours. Wow! Drop me a line when you drastically reduce your labor costs. Josh Cohn More

After several previous visits re an engine light warning, the problem was finally identified to be a leaking gas tank. Scott diligently sought the solution and politely and curtiously stuck with us until re the problem was finally identified to be a leaking gas tank. Scott diligently sought the solution and politely and curtiously stuck with us until resolution (3 weeks). Apreciated the loaner. More

I feel more respected and appreciated dealing with Sammy Boyken of chapman volkswagen than I have at any other car servicer. I consider her to be the main reason I actually look forward to getting my car se Boyken of chapman volkswagen than I have at any other car servicer. I consider her to be the main reason I actually look forward to getting my car serviced. I would strongly recommend chapman Volkswagen and more so Sammy Boyken to anyone wishing to be treated like a person during any car related situation. Thank You Aaron McMahan More

The noise in the driver door is fixed. The body part The noise in the driver door is fixed. The body part that fell off is replaced and the paint matches the car. The missing time for satalite radio tr The noise in the driver door is fixed. The body part that fell off is replaced and the paint matches the car. The missing time for satalite radio trial period was programed back. A recall was found for the computer software and it was installed. The donuts,coffee,newspaper made waiting comfortable. The car was returned shiny clean as always,it was washed. Brain showed me how the new body part should be installed if it ever might be removed for tow service-the correct way it should look when and how it is replaced after a tow service. Everybody was helpfull and freindly-Thankyou. Bert Wright More