Chapman Volkswagen of Tucson

I brought my car in for warranty work (making a noise from the front right area of the car). Service had my car all day and told me they couldn’t hear/find the problem. When I went to pick the car up I from the front right area of the car). Service had my car all day and told me they couldn’t hear/find the problem. When I went to pick the car up I took the lead mechanic for a drive and pointed out the noise. Subsequently, I had to bring my car back in again to have the noise investigated and troubleshot, wasting mine and the mechanics time This is not the first time I’ve had to bring my car back to the dealer because they claimed they couldn’t find the problem the first time. On a previous occasion the transmissions Mechtronic unit need to be replaced yet it took several trips to the dealer to convince them it needed to be replaced. Lastly, on the latest trip to the dealer to investigate the noise, they discovered they had left the shipping block in my front suspense when they had prepared my car for sale. I've had the car for three year and in for work several times and they just discovered the blocks. More

Quality of work was related to how my new car was detailed. The exterior was very dusty, as if it had been washed days earlier then sat outside. There was a "50-cent" sized black grease spot on the detailed. The exterior was very dusty, as if it had been washed days earlier then sat outside. There was a "50-cent" sized black grease spot on the front passenger headliner...unacceptable for a new delivery car. In short, little or no attention to detail on the car's appearance. Len Luskin, however, was excellent in every way. For this reason, I would not hesitate to buy from him again or to send others to him for a car purchase/lease. Adam, in the business office, was also accomodating,, efficient and great. More

Sammie Boykin continues to to be The Best Service Writer I have ever had the pleasure of dealing with. I also want to say Raul Gallegos in your sales department has been diligent in his efforts to help me b I have ever had the pleasure of dealing with. I also want to say Raul Gallegos in your sales department has been diligent in his efforts to help me buy a new vehicle from you. I will recommend Chapman, and try to continue to do business with Chapman for years to come! Thank you! More

The service Consultants that I delt with were warm and friendly, however the service consultants that I have worked with in the past were it seemed only concerned with the customers that they were dealing friendly, however the service consultants that I have worked with in the past were it seemed only concerned with the customers that they were dealing with and not overly friendly to other customers that they were not dealing with personally. More

Excellent ,prompt, and courteous service. Vehicle Excellent ,prompt, and courteous service. Vehicle immaculate inside and out. Vehicle was ready before expected. Shuttle driver was Excellent ,prompt, and courteous service. Vehicle immaculate inside and out. Vehicle was ready before expected. Shuttle driver was very nice and made all feel comfortable. By far the best service experience ever had at Chapman and peviously Beaudry. More

My service was completed very weill. I have been satisfied with Chapman's since I purchased the Jetta sports wagon. I have also recommended Chapman's to other people and will continue to do so as l satisfied with Chapman's since I purchased the Jetta sports wagon. I have also recommended Chapman's to other people and will continue to do so as long as I receive the service that I have received so far. More

I had a screw in the tire of my 2010 Jetta Limited, I had not even made a payment and did not get the extended tire warranty. I had contacted my salesperson who must have referred my question to Emily Lopez not even made a payment and did not get the extended tire warranty. I had contacted my salesperson who must have referred my question to Emily Lopez. Emily promptly called me to set up an appointment to have my car looked at. The screw was removed with no damage and no repairs needed. Thank you for your prompt service and customer care. Tom and Michele Charlton More

Sammie was the best. I don't like having to create a logon for this review. Your review is too short. It must be at least 250 characters long. Your review is too short. It must be at least 250 charact logon for this review. Your review is too short. It must be at least 250 characters long. Your review is too short. It must be at least 250 characters long. Your review is too short. It must be at least 250 characters long. More

Sammy was a wonderful help. I called her and let her know my car was having problems and she made sure everything would be taken care of as soon as I arrived. The car was fixed quickly. I had a rental wh my car was having problems and she made sure everything would be taken care of as soon as I arrived. The car was fixed quickly. I had a rental while I was without a car which she had arranged before I even arrived at Chapman. I have never had such a great experience there in the four years we have been coming there. More

Sammie is always a pleasure to work with. She responds to all my questions and issues. I feel like I pay a lot of money for the work and could get it done elsewhere for less. I brought the car in for it to all my questions and issues. I feel like I pay a lot of money for the work and could get it done elsewhere for less. I brought the car in for its 125000 mile check up and told about a noise that it was making. They found nothing wrong. Then with the assistance of a friend we determined that we thought front wheel bearings where going out so I took it back again and took mechanic on ride and explained what I heard. He said it was the tires but he would run more tests. I then got the call that the front wheel bearings where going. I don't think the customer should be the one that has to diagnosis the problems. I have had an issue with the headlight cover on the passenger side come flying off while driving. Chapman fixed the light again for me despite it being out of warranty without charge to me. That was greatly appreciated. I always get 10% of coupons AFTER the service has been done. Chapman is good about letting me use coupons. Did I tell you Sammie is a pleasure to work with? She is great and probable the only reason I keep coming back to Chapman. More