Chapman Volkswagen of Tucson

Sammy and the service department made everything eaqsy. Appointment was made, drop off a breeze, communications great during the service and pick up took only minutes. All of my concerns were addressed and Appointment was made, drop off a breeze, communications great during the service and pick up took only minutes. All of my concerns were addressed and questions answered. Great job. This is truly wat "customer service" should be everywhere. More

$ 91.00 for an oil change? Seriously? Wow. That is a bit much. Also dissapointed that my Chapman coupons from the Chapman in Phoenix where I bought the car were not redeemable at the Chapman in Tucson. bit much. Also dissapointed that my Chapman coupons from the Chapman in Phoenix where I bought the car were not redeemable at the Chapman in Tucson. That coupon was good for 9.99 oil changes as long as I had this vehicle. More

I have rated the dealership like this because I've been taking my car there for years and I always get greeted in a friendly and my car is always ready on a timely manner. Scott always let's me know if the taking my car there for years and I always get greeted in a friendly and my car is always ready on a timely manner. Scott always let's me know if there is anything wrong with my car and calss me as soon as it's ready. You alll do a great job thank you see you in a feww more months. More

Scott kept me informed my entire visit on what was being done with my car. He also apologized for the dent repairman showing up late. He went out of his way to get replacement tire quotes and made me feel l done with my car. He also apologized for the dent repairman showing up late. He went out of his way to get replacement tire quotes and made me feel like my business was important. Thank you for all your help. Mrs. Mark Jensen More

I gave the ratings above because I was truly happy with the quality service and care that was given. It was by far the most satisfying experience I've ever had at a dealership. From being greeted by Sammie the quality service and care that was given. It was by far the most satisfying experience I've ever had at a dealership. From being greeted by Sammie, to the intermittent updates from Dave and Sammie, it was really the best I could ask for. More

Quick. Efficient. Convenient. Respectful. Less than the estimate; I don't care if it was good salesmanship on Sammie's part or not, it made me SMILE! It's nice to be remembered when I arrive. Ray is a car estimate; I don't care if it was good salesmanship on Sammie's part or not, it made me SMILE! It's nice to be remembered when I arrive. Ray is a careful driver who didn't mind silence-aahhh! I was a problem child, needing an earlier than usual drop off in the morning and a "get me right now" pick up in the afternoon. It wasn't a problem. Everything was explained and I was on my way in under 5 minutes from the time the van arrived at the service center. Everything was stapled and the people were pleasant and I was gone. I have no idea if the work was done well -- I'm a blogger not a mechanic -- but the car runs fine. More

Great personal service from Chapman VW TUcson and MS Sammie Boykin. The length of time for my service was much less than I anticipated - this was great. I know I can count on MS. Boykin to handle any an Sammie Boykin. The length of time for my service was much less than I anticipated - this was great. I know I can count on MS. Boykin to handle any and all service issues and regularly scheduled maintainance. More

A couple of comments. First, the whole service area seemed, well a bit disorganized--maybe due to construction. Some reps overloaded causing a wait and others seemed not to be very busy at all. Bought seemed, well a bit disorganized--maybe due to construction. Some reps overloaded causing a wait and others seemed not to be very busy at all. Bought a battery and had it installed---nothing was mentioned about the 20$ rebate (I found it myself on a stand by the parts counter) when I paid the bill or phoned re a quote. no coffee in pots by donuts (thanks for the donut though)till i asked and then I had to take the filled pot outside myself after it sat for 5 or 10 minutes after it was filled. Car wash guys sent home ???--weather--it was spitting at 9 a m but it was nice when I left the dealership at noon!!! Not the top quality I have seen in the past. Note: when I asked staff, were willing to help but I saw few signs of people being pro active. I am still weighing where I want to take my Jetta for service--you or Stutgart--although you do seem competitive on price. More

Very quick service, have never had a problem with any of the repairs my care has had here over the past 6 years. Service reps are very friendly and quick to respond to any questions and follow up with any n the repairs my care has had here over the past 6 years. Service reps are very friendly and quick to respond to any questions and follow up with any needs. I could go somewhere closer to my house for car repairs,but I trust Chapman. More

Staff was very friendly and service took about the amount of time estimated by Scott. The shuttle driver was very nice and personable. I really appreciated the courtesy car wash. Overall a very good experie of time estimated by Scott. The shuttle driver was very nice and personable. I really appreciated the courtesy car wash. Overall a very good experience. I will definitely use your services again. More