Chapman Volkswagen of Tucson

Sammie is an amazing employee. She is very friendly, extremely helpful and overall an asset to your company. I have never had a bad experience with her and will continue to come back because of her alo extremely helpful and overall an asset to your company. I have never had a bad experience with her and will continue to come back because of her alone. I have avoided service at dealerships in the past because of the service they give but will continue to bring my vehicle there as well as consider this dealership when I decide to trade in. I called about an issue and she got in for an appointment when it was convenient for me and the work that was done was perfect. More

I was happy from the start to the finish of my first I was happy from the start to the finish of my first experience at Chapman VW. I was able to schedule my service appt. when I wanted, was shuttled to I was happy from the start to the finish of my first experience at Chapman VW. I was able to schedule my service appt. when I wanted, was shuttled to the Mall to shop while service was performed, and was given a detailed description of the service done. I will use this dealership again. More

I have been dealing with this dealership since moving to AZ in 2003. I have always been treated well, and I especially enjoy having Sammy as mu service advisor. She is extremely knowledgeable and professi AZ in 2003. I have always been treated well, and I especially enjoy having Sammy as mu service advisor. She is extremely knowledgeable and professional in her dealings with me. She makes driving 75 miles to the dealership worthwhile. Go Sammy!! More

I've heard mostly bad reviews/opinions on Chapman VW, mostly to deal with price and declining to warranty parts. We bought a used '08 VW GTI in May of 2010 and just took it in for it's 20k service that t mostly to deal with price and declining to warranty parts. We bought a used '08 VW GTI in May of 2010 and just took it in for it's 20k service that they quoted $390 for... basically a glorified oil change which I'm already OVER-paying for but god forbid you do oil changes anywhere else then try to get warranty work done at your dealer... Also had a recall serviced, something to do with the DSG transmission (metatronic something). Scott looked it up real quick and ordered the part and called me the following week to schedule me. They had the vehicle for the day and had Enterprise pick me up at the dealership to get my rental which turned out to be a 2010 VW Jetta, so glad we got a GTI. Scott was friendly and from the reviews I've read on here he and a woman that works there are the two people to go to for your service needs. The whole dealership is under construction right now (Dec 2010) but I still had quick service and not much of a hassle. If the price of an oil change wasn't so damn high I'd be using this dealership for everything but then I'd be broke. I'll be taking the GTI to Chapman for all warranty work but not the oil changes. More

This is the third VW I am leasing from this dealership and this is the first time that I did not feel "ripped off" after I brought the car in for inspection. I found Mr. Diamond to be very professional and this is the first time that I did not feel "ripped off" after I brought the car in for inspection. I found Mr. Diamond to be very professional and at the same time very helpful to me, the customer. Thank you very much. Amelie Anderson More

First, the dealership denied that any recall applied to my car or that it was too old to be eligible for recall work. After it relented, then the employee misrepresented what was covered by the recall a my car or that it was too old to be eligible for recall work. After it relented, then the employee misrepresented what was covered by the recall and in effect tried to charge me for service already included in the recall. The dealership offered me no rental car for the time that the work was being done. The work went very slowly (now about 10 days after the car was left). The dealership had suggested that the work would be done early this week, and not until Thursday did they call to tell me that the work was running late. I have had many problems with this dealership and try to avoid bringing any repair work there. I did in this case only because, as far as I know, they are the only local VW dealership, and the work was under a recall. More

Outstanding professional and courteous service! This dealership takes customer satisfaction and value seriously, and they are excellent at it. The service department is friendly, efficient, and profess dealership takes customer satisfaction and value seriously, and they are excellent at it. The service department is friendly, efficient, and professional! The service advisor provided accurate and easy to understand updates and clearly explained the work performed. Great Job by the entire service department! More

I think this Chapman's in Tucson is really great. If we can work our deal I will be getting my next car there also. CAmron the Sales Manager is doing evarything he can to get us in the car of our choice. can work our deal I will be getting my next car there also. CAmron the Sales Manager is doing evarything he can to get us in the car of our choice. Which is a van. We have an 2008 Jetta now that we are leasing. The lease is just about up so we are looking. More

SCOTT EXPLAINED EXACTY WHAT HAD TO BE DONE TO THE CAR; WHAT IT WOULD COST; AND WHY IT WASN'T COVERED UNDER WARRANTE. MY LICENSE PLATE LIGHTS BLEW OUT AND I HAD A DASH RATTLE WHICH TURNED OUT TO BE LOOSE WHAT IT WOULD COST; AND WHY IT WASN'T COVERED UNDER WARRANTE. MY LICENSE PLATE LIGHTS BLEW OUT AND I HAD A DASH RATTLE WHICH TURNED OUT TO BE LOOSE BOLTS OF THE AIR BAG RETAINING BAR. SCOTT KEPT ME INFORMED AS TO THE PROGRESS OF THE CAR AND OFFERED A FREE WASH WHEN THE CAR WAS DONE. I ARRIVED AT THE DEALERSHIP AROUND 7 A.M. THE CAR WAS TAKEN BACK IN JUST A FEW MINUTES. THEY REQUIRED A COUPLE OF HOURS TO FIX THE PROBLEM (SOMETIMES RATTLES CAN BE DIFFICULT) AND FIXED IT THE FIRST TIME AROUND. THERE WAS A COMFORTABLE WAITING ROOM FOR SERVICE CUSTOMERS. BECAUSE IT WAS CHRISTMAS EVE DAY, I BELIEVE THERE WERE ONLY TWO CUSTOMERS SO I RECEIVED GREAT SERVICE. THE SHOWROOM OF VW IS UNDER CONSTRUCTION SO THERE REALLY WASN'T ANY PLACE THE LOOK AT THE NEW CARS. More

Sammie Boykin and Chapman VW service is excellent. The work is always done correctly the first time and their attention to detail is fitting for a persnickety Volkswagen owner. I also had body work done a work is always done correctly the first time and their attention to detail is fitting for a persnickety Volkswagen owner. I also had body work done at Chapman Collision and they are equally impressive. Paint matches well and the work is not sloppy in any regard. I would recommend this dealership to anyone! More