Chapman Volkswagen of Tucson

Mr. Schmid was very friendly and courteous. He worked with us for the price and trade in. Answered all our questions and if he didn't know the answer found someone who did. I didn't just mark the boxes with us for the price and trade in. Answered all our questions and if he didn't know the answer found someone who did. I didn't just mark the boxes to mark the boxes. We were actually very happy with our experience at Chapman Volkswagen. We are also old repeat customers and have always had a good experience at Chapman. More

Scott was extremely helpful in getting me in both times i have been to the dealer. He also helped to solve another problem with the wheels on the vehicle, that are not orig. VW wheels, by recommending a com have been to the dealer. He also helped to solve another problem with the wheels on the vehicle, that are not orig. VW wheels, by recommending a company that was able to help. Overall my experience was excellent and i wouldn't hesitate to go back. Thank you one and all involved good customer service is hard to find these days. Mark Dinsmore More

Having been in to your shop on monthly basis lately. The Having been in to your shop on monthly basis lately. The wait to pick up your car is longer. It was not in the best interest of the customers to make Having been in to your shop on monthly basis lately. The wait to pick up your car is longer. It was not in the best interest of the customers to make the service rep also the cashier. The quality of time that the service rep gives you is scattered at best. I noticed in my long wait numerous customers that were not the number one priority. I hope you reevaluate the number of job duties you have put on your service reps or get more service reps. We deserve better quality for prices you are charging. More

I appreciate the attention and detail that Scott and Dave showed during my most recent visit to the Chapman Volkswagen for work on my VW Passat. I have been taking my car there for over 5 years, and I am ve showed during my most recent visit to the Chapman Volkswagen for work on my VW Passat. I have been taking my car there for over 5 years, and I am very pleased. Scott always explains what needs to be done, and helps me anticipate service so I can plan ahead. I appreciate the way that they care about customer satisfaction, and I have confidence when they do the maintenance on my car. Thank you. More

Great service and customer interface. Prices are high. Replacement of timing belt was over $500.00. Overtemp light not working requires replacement of the instrument cluster at $740.00, instead of simple Replacement of timing belt was over $500.00. Overtemp light not working requires replacement of the instrument cluster at $740.00, instead of simple replacing a bad LED. No warning Chime, requires door latch replacement at $460.00. VWs are expensive cars to maintain. I have had two Corrados in the past and they were very expensive to maintain. I would probably not buy a new VW, because of the cost to maintain. This has nothing to do with the dealship or the people employed there, but simply the manufacture. More

We have been extremely with Chapman VW every step of the way. We are also extremely happy with our 2010 VW Passat Station Wagen. It is a beautifully built car. Chapman has been very helpful with everythi way. We are also extremely happy with our 2010 VW Passat Station Wagen. It is a beautifully built car. Chapman has been very helpful with everything-- price, service, follow-up. I would recommend this dealership to anyone I know. More

I told Sammie I checked prices against an independent and found you to be about a hundred higher on each fix. Maybe it would end up even if they did not have your familiarity with a VW. Core difference was a found you to be about a hundred higher on each fix. Maybe it would end up even if they did not have your familiarity with a VW. Core difference was a mystery but I was satisfied with the explanation. Sammie tries very hard and she is easy to talk to plainly about what's on my mind. Nice lady. More

Sammie was exceptionally friendly, met me at my car, gave me an estimate for the work to be performed and stuck by the estimate. The actual work time took less than anticipated and I was called immediately me an estimate for the work to be performed and stuck by the estimate. The actual work time took less than anticipated and I was called immediately to let me know I could pick up my vehicle. Very refreshing! More

My vehicle was towed in since it wouldn't start. I was told I had to buy a battery before they could even start it to check what was wrong. I would think that a dealer would have an extra battery. Once told I had to buy a battery before they could even start it to check what was wrong. I would think that a dealer would have an extra battery. Once I purchased the battery, it started right up. However, I was told that my fuel injector pump was leaking and that I needed another one at a cost of $2100, with battery $2300. I checked around and the price was reasonable. I prefer to have the dealer do major work. Unfortunately, when my husband picked up the car, he was told it had a little leak and could have made it for awhile. (I think they said 10,000 miles, but am not sure). If I was told that at the time , I might have deferred the service. Any how, I have spent over $5K on car repairs this past year, plus a timing belt went out at 100K miles two years ago. That was about $3500. I love my car, but the repair costs are so high and my car has had too many major problems to consider it a reliable investment. I am looking for another vehicle, but will not buy a VW again. Nanette Slusser More

Overall experience was excellent. The car was serviced promptly and in a shorter period of time than expected. The service advisor was very porfessional and accomodating. I appreciate the three year not promptly and in a shorter period of time than expected. The service advisor was very porfessional and accomodating. I appreciate the three year not charge maintenance plan that was included with my 2010 Passat VW wagon. More