Chapman Volkswagen of Tucson

I have gone into the service department a couple times since I have purchased my 2010 VW Jetta. Each time the staff has been Extraordinary! They came up to me right away when I pulled in. Asked me what since I have purchased my 2010 VW Jetta. Each time the staff has been Extraordinary! They came up to me right away when I pulled in. Asked me what the problems were; then explained to me what they were going to do. They are always on time with any service needs. David Rupp and his team have GREAT customer service!! I would recommend anyone to them. More

Ed was amazing. I came in because my brakes were squealing. I had the car completely inspected at Chapman in January, as a precautionary measure before I decided to buy it, and told them the brakes squealing. I had the car completely inspected at Chapman in January, as a precautionary measure before I decided to buy it, and told them the brakes were squealing at that time. The service tech said the brakes had 7 millimeters still on the pads. After I purchased the car in February, the brakes were getting worse and I visited my local repair shop for an opinion. I was told that the brakes had only 20% left on the pads. I told Ed about this and that I had only put 4000 miles on the car since the inspection and he said that, if Chapman made an error in the inspection, he would replace the brakes at no cost to me. He reviewed the past service information and the end result was the my brake pads and rotors were completely replaced for free. Additionally, they checked my battery and said that it failed, and they replaced the battery also for free. There was no hassle at all with Ed, only honest and fair treatment. I could not be more impressed. Car dealers have a stigma about them and I always feel that I am being framed. I have had problems with Chapman service in the past where I was told something that was completely untrue, and I had the written proof to demonstrate it. I had to take my concerns to the general manager at that time. Also, Chapman in far from my home and, coupled with the problems with past service, I was very skeptical when coming into the dealership for service. Ed totally gave me a new and much improved impression of Chapman service. I believe that I will be treated with honesty when dealing with Ed and I will not hesitate to come back into Chapmsn for service as long as Ed is my Advisor. Thank you so much Ed! You restored my faith!! More

Took my 2010 Jetta Volkswagen in for service, was so impressed with my service advisor's friendliness. Ed Diamond was amazingly thorough and detailed in explaining service that would be performed. It is impressed with my service advisor's friendliness. Ed Diamond was amazingly thorough and detailed in explaining service that would be performed. It is truly rare now a days when you not only get great service but a totally positive experience. Thanks ED!!!! More

Had the car serviced on a Friday; but couldn't pick it up until the next day (Sat.) because of time needed to do the servicing. While Larry was off on Saturday, he made sure we went over the cost of repairs until the next day (Sat.) because of time needed to do the servicing. While Larry was off on Saturday, he made sure we went over the cost of repairs on late Friday, and had the car washed and ready to go on Saturday morning when I arrived. I appreciated being furnished a rental car on Friday so I didn't have to spend the entire day sitting in the customer lounge, as nice as it is! Larry is a great person to work with! More

Everyone was very nice and super helpful...plus they serviced my car quicker than anticipated. I would definitely advise people to go to Chapman with service issues. Plus, the sales staff is great...N serviced my car quicker than anticipated. I would definitely advise people to go to Chapman with service issues. Plus, the sales staff is great...Never any complaints with either department. I would rate them a 5/5. More

My new car buying experience was AMAZING! I am extremely happy with my new car and the quality and respect of the sales person, Ron Jacobson, made me LOVE Chapman VW-Tucson! I am so thankful to know that my happy with my new car and the quality and respect of the sales person, Ron Jacobson, made me LOVE Chapman VW-Tucson! I am so thankful to know that my best interest was in mind! I will recommend this dealership to everyone I know! Thank you! More

I was happy with the service that I received at Chapman VW because they made the process very simple. I was a first time car buyer and I still feel like I got a great car for a reasonable price. They were VW because they made the process very simple. I was a first time car buyer and I still feel like I got a great car for a reasonable price. They were able to work with me on an affordable monthly rate and I made it possible for me to get the car that I wanted. More

Good service in a friendly manner. I was given the service I expected within the time frame that was discussed. Sufficient detail was also given to me about the problems that were corrected on my car. service I expected within the time frame that was discussed. Sufficient detail was also given to me about the problems that were corrected on my car. Having my car washed and vacuumed, for no additional charge, was also a plus. More

Nate was great. Showed me exactly what I wanted and for the price it was perfect. I will recommend anyone to him that wants TDI because he knows what he is talking about when it comes to the gas milage. the price it was perfect. I will recommend anyone to him that wants TDI because he knows what he is talking about when it comes to the gas milage. He also helped me with a little problem with the visor when I first got the care and he took care of it proffesionally and responsibly. Excellent customer service. More

Both George T. and Ronnie were great, they both were very informative, and kind. They knew my needs and what I wanted and worked very hard to make that happen. Im very fortunate to have had both of them help informative, and kind. They knew my needs and what I wanted and worked very hard to make that happen. Im very fortunate to have had both of them help me out. I felt like I was in very good hands the whole time. I will definetely recommend friends and family to Chapman Dealership and to ask for either George T. or Ronnie. More