Chapman Volkswagen of Tucson

My service advisor, Sammie Boykin, was very cordial and expalined me well how the service was going to be performed and delivered on time as promissed. Thank you very much, expalined me well how the service was going to be performed and delivered on time as promissed. Thank you very much, More

Great Experience! Len Luskin was friendly, helpful, straight forward and easy to work with. Service department has also been great. Ed Diamond is the man to see in service. straight forward and easy to work with. Service department has also been great. Ed Diamond is the man to see in service. More

Arrived on time, was checked in on time, service provided in time that was stated. Good coffee and nice people. No Problem!!! The ultimate compliment for good service these days. in time that was stated. Good coffee and nice people. No Problem!!! The ultimate compliment for good service these days. More

Sammie was very helpfull and nice with me, making my stay at VW a great time. I left with my car fixed and very clean! at VW a great time. I left with my car fixed and very clean! More

they are closer than phoenix, they are just as efficient and they work to keep your overall cost down it is therefore cheaper than to buy a new vw and they work to keep your overall cost down it is therefore cheaper than to buy a new vw More

The sales team was extremely helpful to find the exact car I was looking for, and went out of the way to make sure I received answers to all of my questions. I was treated with respect, and in would have car I was looking for, and went out of the way to make sure I received answers to all of my questions. I was treated with respect, and in would have no issues recommending Chapman to any of my family members. More

Dealer replaced grill at cost. I am pleased with their respect for the customer concerning the issue of the damages in the first place. Thank you. Sammie Boykin was attentive and receptive to my vehicle's respect for the customer concerning the issue of the damages in the first place. Thank you. Sammie Boykin was attentive and receptive to my vehicle's problem, this and every other service appointment. More

My service experience at Chapman VW in Tucson exceeded my expectations. I was treated courteously and professionally from the moment I walked in until I left. The waiting area was clean, comfortable and expectations. I was treated courteously and professionally from the moment I walked in until I left. The waiting area was clean, comfortable and inviting. What a remarkable contrast to the dealership of my previous vehicle! Ed Diamond explained what servicing had been done to my car and assured me that this maintenance was free. He also explained when the next maintenace was due, what it would entail and about how long the service would take--this is very helpful in planning my next visit. And Nick Caffarel (who did the service work) even washed and vacuumed my car! What a pleasant experience all the way around! More

Worked with Ricardo. Very knowledgable, and polite. You have a great employee there. He should be recognized as a top employee for his excellent customer service. Thanks Ricardo. Jason from Chapman Merced have a great employee there. He should be recognized as a top employee for his excellent customer service. Thanks Ricardo. Jason from Chapman Mercedes was also very great as he helped find us a car in this deal as well. More

My TDI Jetta 2001 was new when I started coming to this service center and I've known Scott and numerouse others who are no longer there. So I was happy to find a familiar face again. A person who doesn' service center and I've known Scott and numerouse others who are no longer there. So I was happy to find a familiar face again. A person who doesn't get side-tracked and is thorough and responsive. So I like coming there, except for when I get an expensive service. I've gone to others in the past, but I know when I come there for the "Big" problems, there is no problem after it's been fixed. That is my greatest appreciation. More