Chapman Volkswagen of Tucson

I live in Carrizozo, NM and was unable to get help from any dealership I contacted in NM. I was going to be in Tucson over the 4th of July weekend and took a chance and called your dealership service depa any dealership I contacted in NM. I was going to be in Tucson over the 4th of July weekend and took a chance and called your dealership service department. They had no problem with scheduling an appointment two days before my arrival. I had the best service ever, I apologize for not remembering the woman who helped me, but she was GREAT! My appointment was on July 2, 2011 at 11:30 a.m. I arrived 30 minutes early and was treated with a no problem attitude. A quick check was done on my car and I was offered to wait. It was really awesome to walk in and get immediate service. I plan on scheduling all my vehicles appointments with your dealership in the future. I have never had such good service and I have worked with alot of dealerships over the years. Don Ashby :) More

This dealership is awesome!I couldn't ask for a better experience at a service department. Everyone there is very kind and professional and their concern for your vehicle is genuine. This is my first experience at a service department. Everyone there is very kind and professional and their concern for your vehicle is genuine. This is my first VW but it won't be my last! Thanks, LaNetta McKinley Proud VW Owner More

Scott was awesome! Kept me informed on the progress of my car. Was very professional and courteous. I would definitely recommend this dealership to anyone who owns a VW. my car. Was very professional and courteous. I would definitely recommend this dealership to anyone who owns a VW. More

I showed up with no appointment and was greeted by a friendly and smiling service person. He gave me an ETA on the service of my vehicle and he was right on the button about it. He offered me a compli friendly and smiling service person. He gave me an ETA on the service of my vehicle and he was right on the button about it. He offered me a complimentary shuttle to my home, but I declined since I was bringing in a company vehicle. The waiting room is great. Comfortable seats, coffee and snacks and televisions made it all worth the wait. the shuttle drivers asked me twice if I needed a ride somewhere and I declined. Great attention to detail and great customer service. I had another employee offer me coffee and snacks. I will keep coming here for future services. More

I never had a problem with the service I receive at the dealership. I am always told upfront what is going to happen, how much it will cost, and what options I have, as well as what my warranty covers. The dealership. I am always told upfront what is going to happen, how much it will cost, and what options I have, as well as what my warranty covers. The waiting area with comfortable chairs and free coffee and doughnuts helps too. More

Ron was amazing! He was straight forward about everything, and very pleasant. He made the process smooth, flawless and painless. This was by far the best car buying experience I have ever had. Bec everything, and very pleasant. He made the process smooth, flawless and painless. This was by far the best car buying experience I have ever had. Because of his exceptional service I chose to purchase my car from ron at chapman in Tucson rather than anywhwere else in Phoenix where I reside. It was worth the trip down there in rush hour traffic. I will be sending my boyfriend to Ron and Chapman and have already passed his card to a couple really good friends looking for vehicles. Thank you again to Ron and Chapman for making this the easiest and most enjoyable experience. More

A brief and friendly phone conversation got me an appointment with the Service Department the same day I called. Scott was there to meet me and followup with our phone conversation. After attending appointment with the Service Department the same day I called. Scott was there to meet me and followup with our phone conversation. After attending an appointment offsite, my vehicle was ready for pickup only a few minutes after my arrival--only a few minutes delay because they were giving my vehicle a complimentary car wash. More

Larry was great to work with, very thorough in his exlanations of what is being done to the car, from diagnosis to repair. He took the time to go over every line in the repair bill, making sure it wa exlanations of what is being done to the car, from diagnosis to repair. He took the time to go over every line in the repair bill, making sure it was all clear. Thanks! More

We really like the convenience of booking an appointment online. When we arrived, we were attended to promptly. Scott is always very accommodating, asking questions such as if I need a shuttle or the comp online. When we arrived, we were attended to promptly. Scott is always very accommodating, asking questions such as if I need a shuttle or the complimentary carwash. Also, he is very good about indicating the price for the service when possible and what is covered on my warranty. The property is usually very clean and as it is very warm outside, it is nice to have the cool air conditioning! It is our 2nd visit and we are very pleased. Thank you! More

I do not recall the name of the woman I worked with --but I was very pleased with our interaction. This is much better than the rumored history of VW service (I had always heard was bad, but this has not bee I was very pleased with our interaction. This is much better than the rumored history of VW service (I had always heard was bad, but this has not been my experience thus far.) More