Chapman Volkswagen of Tucson

I've used this dealer before and it has always been a smooth and pleasant experience. The sales department team has great customer service skills and they are very courteous. Always a pleasure. smooth and pleasant experience. The sales department team has great customer service skills and they are very courteous. Always a pleasure. More

Larry worked to reduce my price on fixing the cruise control that was a huge problem on our 2600 mile trip. Before the trip I brought my VW in for a check up to make sure it was in good enough shape fo control that was a huge problem on our 2600 mile trip. Before the trip I brought my VW in for a check up to make sure it was in good enough shape for that long trip. After we were on the road we found that the cruise control didn't work and my husband complained about it the whole way. More

As always, Scott provides great customer service. Larry (I think Sanchez) - he sits next to Scott greeted me and informed Scott that I was outside. Three people asked if I had been helped - very nice in a (I think Sanchez) - he sits next to Scott greeted me and informed Scott that I was outside. Three people asked if I had been helped - very nice in an age where customer is basically non-existent. Service was done in a timely manner and I have a nice clean car as well! Thank you! More

I was very impressed with Sammie Boykin and her courtesy and professionalism. I was also pleased that I received a rental car and that the staff at Enterprise was very friendly and helpful. The addeded co and professionalism. I was also pleased that I received a rental car and that the staff at Enterprise was very friendly and helpful. The addeded courtesy of filling my gas tank was unexpected and appreciated. More

This service rep., Scott Mac Neill, is the best I have ever worked with and I'm 76 years old. I live in Saddlebrooke and that is an hour and 15 min away from the dealership. If it were not for Scott and h ever worked with and I'm 76 years old. I live in Saddlebrooke and that is an hour and 15 min away from the dealership. If it were not for Scott and his sincere attention to my needs I would not be back, because I can get the work done somewhere else for a lower price. Jack Porteous More

This is the second time Scott has been my service advisor for servicing our 2010 Routan. He explained what was going to be done, asked if there were any issues I was concerned about, arranged for the shuttl for servicing our 2010 Routan. He explained what was going to be done, asked if there were any issues I was concerned about, arranged for the shuttle to take me to work, provided me regular progress updates, and then let me know what the next service requirement for the van would be. For both service appointments Scott has been exceptionally courteous and professional, and has gone far and beyond the level of attention I've received when servicing past vehicles. More

Sammie Boykin is our service manager and she always seems to go above and beyond when taking care of our EOS. We recently brought it in for the 30K checkup. She found there was also a recall on a part and wa to go above and beyond when taking care of our EOS. We recently brought it in for the 30K checkup. She found there was also a recall on a part and was able to incorporate that service in the same day! It was great to not have to worry about going without the car since we had company in town, kids on spring break, etc. I can't thank her and the dealership enough for the friendly service and attitude. More

My car had trouble starting when I was ready to leave work. My wife called our service manager, Sammie Boykin, and she waited for us to get the car to the dealership. We left the car there for inspection work. My wife called our service manager, Sammie Boykin, and she waited for us to get the car to the dealership. We left the car there for inspection and found it needed a warranty replaced part. More

Sammie is the best we alaways that are cars to her. She is so helpful and she is very fast and good with all my cars. Thanks Sammie for all your help!! yvette from Avis BudgetRental Cars. is so helpful and she is very fast and good with all my cars. Thanks Sammie for all your help!! yvette from Avis BudgetRental Cars. More

Larry (Service Consultant) was very helpful in explaining to me what was wrong with our bug. Not only did he make sure I understood what was happening, he also printed out materials for my husband. It's ver to me what was wrong with our bug. Not only did he make sure I understood what was happening, he also printed out materials for my husband. It's very rare to find sincere and truly concerned individuals when it comes to car care, I feel Larry is both. Keep him around VW!!! More