Chapman Volkswagen of Tucson

Sammie explained to me that the rear tail light is a sealed unit (perty dumb)and must be replaced due to the lens had fallen out of the left hand rear stop light. She explained that the cost was $250. sealed unit (perty dumb)and must be replaced due to the lens had fallen out of the left hand rear stop light. She explained that the cost was $250. At that point she checked the computer file regarding my car and informed me that the warranty was still in effect and covered the problem. Therefore, the light replacement cost me nothing, thanks to Sammie. The car was repaired and returned in about two hours. While I was wainting for my car, I used the time to look at the new VWs on the lot, and there I met Lamar. I explained to Lamar that I was not in the market for a new car, and I was spending time looking while my care was being repaired. Larmar was very helpful, and took the time to show me the features of the various cars. My expierence talking with Lamar was very informative, and when I am in the market for a new car I will come back, and buy it from Lamar. You have a very helpful staff, and it makes for a pleasent visit even if the service had was not been covered under the warranty. Thanks. Jerry Hancock More

I WAS VERY PLEASED WITH THE WAY MY SITUATION(CAR HAD TO BE TOWED FROM CAR REPAIR SHOP) WAS TAKEN OVER BY ED DIAMOND, AND I WAS IMMEDIATELY PUT AT EASE WHEN MY QUESTIONS WERE ANSWERED WITH NO HESITATION. I BE TOWED FROM CAR REPAIR SHOP) WAS TAKEN OVER BY ED DIAMOND, AND I WAS IMMEDIATELY PUT AT EASE WHEN MY QUESTIONS WERE ANSWERED WITH NO HESITATION. I HAD NO RIDE FROM THRIFTY RENTALS NEAR THE AIRPORT AND ED HAD THE DRIVER COME AND PICK ME UP EVEN THOUGH THAT ORDINARILY IS NOT DONE ON THE WEEKEND! EDS CUSTOMER SERVICE WAS EXCELLENT AND I CAN ONLY HOPE WHEN I AM LOOKING FOR A NEW VEHICLE IN THE FUTURE,THE REST OF YOUR CUSTOMER SERVICE PEOPLE HAVE THE SAME HIGH STANDARDS SET BY MR.DIAMOND! MY CAR IS RUNNING GREAT AND IT LOOKS GREAT! ED EVEN HAD IT WASHED....... THANK YOU, ELLIE STEIGER More

Previous visits to this Service Center were unsatisfactory in the areas of Customer Service, Friendliness, and Overall Experience. Sammie Boykin has given me renewed faith in Chapman VW, Tucso unsatisfactory in the areas of Customer Service, Friendliness, and Overall Experience. Sammie Boykin has given me renewed faith in Chapman VW, Tucson. She was happy to answer my questions with understandable explanations. She greeted me promptly, gave me an estimated time for the service, and the service was completed within that timeframe. Sammie noted that the date of my actual purchase of the vehicle and the VW date were not in sync, so she would have it corrected. Within 2 miles of departure from my visit a sensor went off and I returned immediately. I was given immediate service to reset the sensor which had been missed during the service and re-check all the tires to ensure the sensor was the only problem. More

I had a good experience. Everyone was very professional and I could tell they take pride in the Volkswagen brand. I would definitely come back. and I could tell they take pride in the Volkswagen brand. I would definitely come back. More

Scott Macneil was extremely helpful and considerate. He fully explained my service options and maintenances needed for my vehicle. I would recommend this service consultant to everyone! fully explained my service options and maintenances needed for my vehicle. I would recommend this service consultant to everyone! More

I live in Sierra Vista and have an 1 1/2 drive to the dealership. Larry Sanchez always makes it at my convenience and is very considerate of my time. If the repairs are taking longer than estimated he dealership. Larry Sanchez always makes it at my convenience and is very considerate of my time. If the repairs are taking longer than estimated he makes certain I have transportation. Having car problems is never a good thing - but if you have Larry as your service contact he makes sure it isn't painful. More

I would like to say the few years working with Volkswagan, have been a pleasure. I also enjoy the the friendly & upbeat attitdude that all the eployee's display. But the best experience, is feelin Volkswagan, have been a pleasure. I also enjoy the the friendly & upbeat attitdude that all the eployee's display. But the best experience, is feeling like valued customer the minute you walk in the door. More

Service department confirmed that I had indeed purchased an extended warranty, and was able to complete work required by a Volkswagen TSB to remove and replace the intake manifold to correct an air intake v an extended warranty, and was able to complete work required by a Volkswagen TSB to remove and replace the intake manifold to correct an air intake valve issue. There was a mixup when I first brought the car by, and due to having to bring the car by a second time (to actually complete the work), I was provided a loaner vehicle and the dealership coordinated with VW Corporate to cover the deductible on my warranty. I would definitely recommend Chapman VW to anyone looking to purchase a Volkswagen product. Their staff provided excellent customer service and good communication. More

So pleased dealing with the service department. Quick at getting my car in. Communication was super on everything from hours or operation, what would be done, what was done.... getting my car in. Communication was super on everything from hours or operation, what would be done, what was done.... More

I have been very pleased with the service at Chapman. Sammie has always been able to resolve any issues with ease and efficiency. I highly recommend both Chapman and Ms. Boykin, and look forward to doing Sammie has always been able to resolve any issues with ease and efficiency. I highly recommend both Chapman and Ms. Boykin, and look forward to doing business with you in the future. More