Chapman Volkswagen of Tucson

My third VW from Chapman Auto as I sit here in the bathtub I reflected it was now time to get a new car. Something to replace my 2012 bug. My wife tells me that the VW golf is know as I sit here in the bathtub I reflected it was now time to get a new car. Something to replace my 2012 bug. My wife tells me that the VW golf is know the highly rated vehicle in the industry and for some time I have been thinking this should be my next car. It harkens back to the day when I was a poor college kid and saw the VW Rabbit. My sister had one and she blew the transmission so I put in one from a scirocco. Boy did that transmission make the rabbit run. Then they came out with the Golf to replace it. Ah the Golf. I pick up my technology my iPad and I go to Internet sales and review the one I want as a new commuter/delivery vehicle for work. I find the perfect one I email and receive a response within five minutes. I get out of the tub dry off and go to see this Golf. I ride my DL1000 to their location as I get there and I text my wife the info on the car from the dealership. I take pictures and send them to her. She approves all within ten minutes. So I buy the car. It was easy sign and drive. The bathtub was really part of the experience and in no way was it a coercive element in my decision. Richard RPh More

Fantastic I went online to look at the 2015 Volkswagen Jetta’s, “ I own a 2006 Jetta and love it”, I found the gas Jetta’s, diesel Jetta’s & hybrid Jetta’s. Aft I went online to look at the 2015 Volkswagen Jetta’s, “ I own a 2006 Jetta and love it”, I found the gas Jetta’s, diesel Jetta’s & hybrid Jetta’s. After looking them over I did a live chat with Chapman Volkswagen of Tucson to set up a time to see a seals rep.. I received a phone call before my appointment so they could gather more information from me, like what I am looking for, so they would be ready to go over the available option when I arrive. Shortly after that I received an email confirming my appointment and the sale rep. I will be meeting, “Ken Lewis”. Ken Lewis was fantastic, he went over all the option of the gas, diesel & hybrid Jetta’s, then I choose to test drive the diesel Jetta & loved it. The rest of the team that processed my paper work where fantastic & Ken stayed with me thru the whole proses, he even steady late until my paper work was done, just in case I need anything. Chapman Volkswagen of Tucson keep of the good work. Thanks for the new car! More

THANKS! We are from Colorado, and our experience with Chapman was amazing! Thanks Isaac Salas he was above and beyond. We highly recommend Chapman Volkswagen We are from Colorado, and our experience with Chapman was amazing! Thanks Isaac Salas he was above and beyond. We highly recommend Chapman Volkswagen Tucson! More

service on Golf tdi - under warranty very fast service and great lounge area to wait in and great service manager to help on arrival and departure, he has a great personality very fast service and great lounge area to wait in and great service manager to help on arrival and departure, he has a great personality More

Best experience yet! Went in after going to the Larry H Miller VW store feeling like I was being taken for a fool because I was a girl. Adam greeted us and was very knowle Went in after going to the Larry H Miller VW store feeling like I was being taken for a fool because I was a girl. Adam greeted us and was very knowledgeable about the vehicles that I was looking for. He was able to provide me with a car that was what our family needed. His knowledge of the VW line made me feel so much more at ease compared to the other store. I felt like I was being provided truthful information and wasn't being scammed. Most importantly, he and the rest of the staff had patience as we dealt with our crazy 2 year old running around the store! When we need to go get another car, we will be going back to Chapman VW. Great experience! More

The N/A above on "price" is due to costs of our recent service and repair being covered by warranty. I just wanted to comment that Scott MacNeil consistently exceeds our expectations. On numerous o recent service and repair being covered by warranty. I just wanted to comment that Scott MacNeil consistently exceeds our expectations. On numerous occasions we have called with emergent or urgent concerns and Scott has managed to pull off the impossible to keep us on schedule. In spite of the fact we know we are "demanding" customers, Scott is always extremely courteous and thorough. He has never failed to call me with an update or to discuss a service adjustment, and his estimates of turn-around time are reliable. Our impression is that he works just as hard behind the scenes to accomplish all this, and his designates are well informed if he can not be there personally to interact with us. His attitude and abilities are central in our ongoing relationship with Chapman. Respectfully, BK / Andrew Weil More

Sammie was really fabulous. She was friendly, receptive to what I needed to tell her about my car and was timely with all phone calls. When I dropped the car off, we agreed it should be balanced. A couple to what I needed to tell her about my car and was timely with all phone calls. When I dropped the car off, we agreed it should be balanced. A couple hours later, she called to say that the tires were very close to being worn out and asked if I wanted to install new ones. Unfortunately, I couldn't afford to do so that day, which was fine as they could put the tires in better shape up front (no pressure. Which is really a plus!). When I went to pick up my vehicle that afternoon, Sammie said "we didn't do the balancing today since you'll be needing new tires and it'll save you a bit of money." That's just a really, really big plus for me. I understand that dealers and service departments need to make money, but taking advantage of a situation is never a recipe for success. I appreciate Sammie's fantastic customer service. I can only make it up to get service on Saturdays and from now on I'm going to do my best to coordinate my visits to when Sammie works. Thanks! More

fast easy in easy out friendly service. Very clean and modern facility. very knowlegable personel. price was as good as any cut rate outfit like pep boys or fletchers. Dont get the feeling of being pre modern facility. very knowlegable personel. price was as good as any cut rate outfit like pep boys or fletchers. Dont get the feeling of being pressured to do something u dont want to do More

I contacted VW via their web page and was directed to the internet manager at Chapman, who offered an internet purchase discount. I was looking for a new Beetle to replace my wife's 2002 one. We scheduled an internet manager at Chapman, who offered an internet purchase discount. I was looking for a new Beetle to replace my wife's 2002 one. We scheduled an appointment with Michael for a test drive. My wife loved the car, but preferred the older shape. No problem, we were not pushed into buying a new car, but Michael showed us a 2007 model in excellent condition. We got a very good deal on that, and on her old car, sight unseen, and drove away the same day. Next day I took in the old car and was pleasantly surprised to learn that, despite my less than perfect credit score, the finance manager had found even better finance for us. Michael then obligingly drove me back to work. Overall a very pleasant experience with no pressure. I will certainly go back to Chapman when it is time to replace my car. More

Dave gave a heads up review of what was to be done for the service call. He was both friendly and courteous. I would have no problem recommending Chapman to other Volkswagen owners. Rafloski the service call. He was both friendly and courteous. I would have no problem recommending Chapman to other Volkswagen owners. Rafloski More