Chapman Volkswagen of Tucson

First time buyer My entire experience was incredible. Walking in we were immediately welcomed and got right to it. I was taught everything imaginable about the car I w My entire experience was incredible. Walking in we were immediately welcomed and got right to it. I was taught everything imaginable about the car I wanted. Our visit was fast and I couldn't be more grateful for everyone who helped me there. More

Above and beyond! The Chapman Service Team has gone above and beyond in diagnosing our Jetta. This car was bought out of state with a bent rim. The Service Manager took The Chapman Service Team has gone above and beyond in diagnosing our Jetta. This car was bought out of state with a bent rim. The Service Manager took care of the problem, contacted customer support in our behalf, and treated us like his own family. I will buy my next car from Chapman. More

Buying a car was a good experience! The customer service and the integrity of the employees we dealt with in purchasing a nearly new vehicle was excellent. The vehicle I saw on the inter The customer service and the integrity of the employees we dealt with in purchasing a nearly new vehicle was excellent. The vehicle I saw on the internet was everything and more than expected! Thank you for making a vehicle purchase a very pleasant experience! More

Amazing service and excellent knowledge I totally recommend Mr.Salas he is one of the greates sales professionals on his dealership but most of all very helpful and knowledgeable.....love th I totally recommend Mr.Salas he is one of the greates sales professionals on his dealership but most of all very helpful and knowledgeable.....love this dealership. More

Isaac Salas is great to work with! My daughter loves her VW! This was my best buying experience ever! I was looking for a used car for my daughter's first car. I had contacted Isaac Salas to arrange for a test This was my best buying experience ever! I was looking for a used car for my daughter's first car. I had contacted Isaac Salas to arrange for a test drive of the VW Golf. He was so responsive, courteous and helpful, with no sales pressure whatsoever. Instead, he focused on telling me about the car, about the certified used car program (24 mo bumper-to-bumper warranty), and about the technology relating to rear cameras, etc., which was something I was interested in. Isaac was just a genuinely nice guy. Also, the whole process was very quick. I didn't have to go into the showroom for a big lecture, as I had with other dealerships. Instead, I got to test drive the car I wanted, check out a few others that I was interested in, and that was it. I then checked a ton of other cars and ultimately came back to buy this one. I contacted Isaac again by text a few months later. He immediately remembered me. When I told him I was ready to buy but could not come over the weekend, he put the car on hold for me! That gave me such peace of mind, as I was arranging delivery of the car as a surprise for my daughter. The surprise was great. She was shocked and then sooo excited! She just loved every aspect of the car, and loved the VW key rings and pen that Isaac had given me to give to her. The sound system works great with her cell as well. She is on Cloud 9. She said she got the sense of what it will be like to have the freedom of having her own transportation. (Right now, she is outside the school district, so we have to always figure out a ride for her.) Also, she just loved the fact that it was so easy to park compared to my larger SUV. She got out and beamed when she saw how she was so perfectly in the park lines, etc. And she said the car fit so perfectly that she felt it was part of her skin. (Nothing like the enthusiasm of a young driver, with such a great car.) This was my best experience buying this car from Isaac! I give him my highest recommendation! Plus the rest of the staff was helpful too, from the sales manager to the finance administrator. Everything was great! More

Wow!!! I had been told I needed tires and a $495 service elsewhere I mentioned to service advisor and was prepared to have tires and the 40,000 mile serv I had been told I needed tires and a $495 service elsewhere I mentioned to service advisor and was prepared to have tires and the 40,000 mile service done I was escorted to waiting room which was clean and very welcoming 30 min later My vehicle was ready Advisor let me know no tires were needed for 10,000 miles and that before I had purchased at Chapman a few months ago all services had been performed I was amazed at level of integrity I experienced I have bought many cars at various dealers in Tucson and I left yesterday with a huge smile! Great feeling!!! Thank you!!! More

My experience was really, really good! My wife and I went to Chapman on Speedway and met Salesperson Guillermo "Billy" Bolanos. After looking at few vehicles on that lot, we found a coupl My wife and I went to Chapman on Speedway and met Salesperson Guillermo "Billy" Bolanos. After looking at few vehicles on that lot, we found a couple that were actually on the Chapman Volkswagen lot so Billy suggested we head over there. What a concept - one salesman for multiple lots! I lived in Southern California for over 30 years and have purchased multiple new vehicles and I was blown away by the earnestness and candor of Billy and the team at Chapman Volkswagen in their commitment to making sure we ended up in the correct vehicle. Once we decided on the right one, Manager Diego Gonzalez took us the rest of the way with the financing; in fact, after leaving the lot very happy, Diego called me an hour later to say that he'd actually gotten a BETTER deal for us. I was more than happy to return to the dealership a few days later to update the paperwork - just couldn't be more impressed with this team. I will continue to sing their praises and refer business there - THANK YOU CHAPMAN AUTO GROUP!!!! More

Changed my opinion of the car buying experience. Unbelievable!!!! Normally I dread the whole "car buying" experience. That all changed after buying my 2015 Jetta from Chapman VW of Tucson. In over 30 Unbelievable!!!! Normally I dread the whole "car buying" experience. That all changed after buying my 2015 Jetta from Chapman VW of Tucson. In over 30 years of buying cars this was the easiest, and most pleasant experience I've ever had. Isaac showed us 4 different vehicles matching our desires and fitting our budget. Never felt any pressure to buy nor endless trips to talk to a manager about pricing, The trade in value we received for our old vehicle was more than fair, and the overall price of our new vehicle was better than we had hoped. Brenda in finance was extremely helpful as well. We came in with preapproved 6 year loan with a 2.9% interest rate and she managed to get us an even lower rate for the same time period. I can't fully relate what a fantastic experience this was...even the coffee was amazing! I will be buying from Chapman again. More