Chapman Volkswagen of Tucson

No sense of urgency, customer comes last and "Under Staffed" Severely lacking in customer service. Workers cannot stick with time frames they give you. They put employees needs before the customer. Will not be g Severely lacking in customer service. Workers cannot stick with time frames they give you. They put employees needs before the customer. Will not be going back. More

One hour and 50 minutes to patch a tire I called on the morning of my service appointment to have my tire fixed and made an appointment with Wendy for 1 pm. At 2;30 I went to the office to s I called on the morning of my service appointment to have my tire fixed and made an appointment with Wendy for 1 pm. At 2;30 I went to the office to see if my vehicle was ready. I was told that their had been another vehicle ahead of me and that the technician was working on it now. I was also told how busy they were today and that the technician was working as fast as he could. I expressed that it should not take an hour and a half to patch a tire when I had made an appointment. 20 minutes later, I was summoned by Wendy and told that my car was ready. I was also told that the service would be comped. I had purchased road hazard on these tires from the dealership; the service should have been free to begin with. I was also told that the technician had a hard time sealing the patch on the tire. This is NOT confidence inspiring. When I looked at the car, I saw several globs of sealant on the hub caps. I will not be returning to the service department here. More

Service Great and timely service, as always. Have been buying cars here for years, and have never been disappointed with service or sales department. Thank Great and timely service, as always. Have been buying cars here for years, and have never been disappointed with service or sales department. Thank you More

Shoddy service We have bought 2 VWs from Chapman and have been hit several times in our Eos. Each time the repairs have been done at Chapman collision. We've had on We have bought 2 VWs from Chapman and have been hit several times in our Eos. Each time the repairs have been done at Chapman collision. We've had one problem after another with repairs not done completely or correctly. There isn't enough room here nor do I have the patience to go into it, but suffice it to say, the last time was a several days long battle and finally the defective part, that Chapman installed, was replaced. Lo and behold when the repair was done they discovered a cracked part which they also had installed. So much for lifetime repair guarantee!!! We will not be back there, not to buy another car nor to repair the one we have. More

no follow through I recently purchase vehicle from chapman and initially was very pleased with the service. When it was time to submit the paperwork for my license pla I recently purchase vehicle from chapman and initially was very pleased with the service. When it was time to submit the paperwork for my license plate and registration problems started to arise. I submitted the a tax exempt from since I am in the military. First the salesperson sat on the form for a month until I called inquiring where my plates were. Once the salesman gave it to the title/finance people I thought it would only be a matter of time until my plate arrived. The temporary expired and I called again. The finance department confirmed they received the form but lost it and asked me to get them another one. Sure, I can just take more time off work to get another form approved and stamped and then mail it in or drive the 100 miles to hand it to them in person. You would think after spending 15k you could get a little service or at least have them admit the mistake and pay the 75 dollars themselves. 4 months and still no plate. More

AFTER SALES HAWKS BE VERYCAREFUL OF LEASING WITH THIS DEALERSHIP MANY AFTER THE FACT COSTS ,DRIVE TO PHOENIX! IF YOU DECIEDE TO BUY THE CAR THEY WANT YOU TO PAY FOR A BE VERYCAREFUL OF LEASING WITH THIS DEALERSHIP MANY AFTER THE FACT COSTS ,DRIVE TO PHOENIX! IF YOU DECIEDE TO BUY THE CAR THEY WANT YOU TO PAY FOR A INSPECTION,PLUS OTHER FEES THEY JUST MADE MY EXPERANCE COMPLETLY BAD. THEY ALSO CHANGED THE NUMBERS I GOT FROM VW WHEN I DID MY CREDIT APP. SAVE YOURSELF A LOT OF STRESS ! WATCH OUT FOR O A More