Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Nissan
Philadelphia, PA
125 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 125 reviews
August 27, 2014
Dedicated Nissan Customer I am a very opionated person and I have yet to be dissapointed with the service, care and professionalism I receive when ever I go to my dealership. I am a very opionated person and I have yet to be dissapointed with the service, care and professionalism I receive when ever I go to my dealership. I have always taken my car in for service since I purchased my Rogue at Chapman on Essington Ave. I recently convienced my daughter to do the same with her Nissan Altima (she was pleased and will continue to do so). Thank You to all the service people at Chapman Nissan! You make my visit pleasant and reassuring! More
by PLWMR
Employees Worked With
John Weiser
August 24, 2014
The worst I purchased a vehicle in November of 2013 and had an issue with it almost immediately . I called/returned to the dealer and they unit all told me basi I purchased a vehicle in November of 2013 and had an issue with it almost immediately . I called/returned to the dealer and they unit all told me basically there was nothing that were going to do for me but after a few weeks of returning back to the dealership they finally swapped a part from another vehicle . I than had/have and issue with another part of the car and tool the vehicle back to the dealer 3x's I was told there was nothing else they could do and they "exhausted" all their resources but yet my vehicle still looked the same since the first time I brought it back and since they "fixed" it. So I got the surveys in email from the initial purchase and the service work and I was 100% honest in my answers and I had the Sales manager and the service manager call/text me within 24hrs wanting to know why I did not give them all 10's when the survey clearly asks if any of my answers were influenced by anyone at the dealership. Seems to me that "tried" to influence my answers but I was honest . I than returned to the dealer to attempt to trade the vehicle in and get a apprasil . They appraised my vehicle and it was way to low so I told the sales person that I was offered more value for the car at another dealer , their reply was "when u purchased your car here we did some repair work and you gave us a bad review " which cost us (the dealer) thousands of dollars so we will not give you more for your trade. STAY AWAY More
by Dd1118
Employees Worked With
Sales manager/finance/service dept
June 06, 2014
Do not go here for any reason, stay far away! I bought a 2013 Altima with 30000 miles on it. Drove it off the lot and when we woke up the next morning the tire was low. Turns out there was a scr I bought a 2013 Altima with 30000 miles on it. Drove it off the lot and when we woke up the next morning the tire was low. Turns out there was a screw in it. Came back the next day they said I need to buy a new tire because they could not plug it. I went to the spot my car was parked in on their lot and found another screw sitting their. I brought it I and they said "we don't use those screws". So basically called me a lair and implied I just keep one of those scews in my pocket all the time. I didn't even know it was a screw until they showed me when my car was up on the lift, it was on the inner part of the tire. Then when I got all the way home the tire pressure gage went off again. I had to drive it all the way back. The mechanic said "sorry I forgot to reset it." A few days later we found out the rear passenger auto lock did not work, well even worse it worked some of the time! I live in Philly and when you hit your lock button you expect your car to not be able to get into unless the break in but no sometimes the back door would be unlocked becuase at Random it would auto lock would work to unlock it but not lock it. We also started hearing a rattle in the dash. It happens with certain songs and when you hit certain bumps. They say it's near impossible to fix that. So just do your self a favor and stay away! Also, tried to get a water from the vending machine and nope got another dollar from the cashier. Tried to get a different water and still nothing happened. She then asked "are you trying to get a water?" I said yes. Then she says why did you try to do it again. I said I tried a different one. She said we have a water fountain around the corner. The entire time it was with a confisending attitude treating me like an idiot for trying to get a water out of a vending machine. Oh silly me for expecting that to work......STAY AWAY!!!!!!! More
by Scoothodgson
Employees Worked With
Crazy cashier girl
March 24, 2014
I just brought a 2014 Nissan Versa Sedan and my experience was great. I went on a friday and my mind was made up and I walked off the lot with my brand new care that monday afternoon. My salesper experience was great. I went on a friday and my mind was made up and I walked off the lot with my brand new care that monday afternoon. My salesperson name was Jody Mccoy and I loved him. He was very courteous, fast, competent, knowledgable and funny I might add. I would definitely recommend others to go here More
by carlisa25
Employees Worked With
Jody McCoy
March 13, 2014
2014 Nissan Altima SV 1st Leased Vehicle When I came to this dealership today 3/12/14 I really was only interested in test driving a new 2014 Rogue AWD & Juke AWD. I just knew that I had to p When I came to this dealership today 3/12/14 I really was only interested in test driving a new 2014 Rogue AWD & Juke AWD. I just knew that I had to put some money down to get the vehicle that I was interested in and that would not be until next year. I was approached by sales consultant Charles Lane and he changed my total outlook on what i thought I knew my outcome was. I told Mr. Charles Lane that I was not going to get my hopes up about getting a car today rather buying or leasing and expected to go home without a new car. He advised me and kept advising me that it was going to be a very positive outcome for me and I would definitely be happy. He was so very right there are not enough words to describe how overjoyed Mr. Lane, Jon Paul Handy, Whitney Harley & the Chapman Dealership has made me truly feel. I will never forget my Chapman Dealership experience and the excellent attentiveness to customer service and care is award worthy. Thanks you so very much.I learned a whole lot about leasing and now I am leasing my very first vehicle and very grateful. Chapman New Customer More
by lamonte9
Employees Worked With
Charles Lane & Jon Paul Handy & Whitney Harley
February 19, 2014
The customer service was great. Provided me with a free oil change with purchase. Showroom very clean with large selection of vehicles in stock. Refreshments were offered. The staff was very nice. Everyone oil change with purchase. Showroom very clean with large selection of vehicles in stock. Refreshments were offered. The staff was very nice. Everyone said can we help you. Always pleasant. Best of all was the price! The employee made sure I got the right car after looking at a number of cars to meet my budget. More
by sally18
Employees Worked With
Warren Crooks, Whitney Harley, Carrie Allison
February 16, 2014
I told myself I would not return to this dealership after my last horrible experience. I went to Chapman Nissan in search of a new vehicle since it was the closest dealership to me, however it was not my int my last horrible experience. I went to Chapman Nissan in search of a new vehicle since it was the closest dealership to me, however it was not my intention to purchase a vehicle from here. Immediately I was greeted by Tawny Gates and approached in a most professional and personable manner. From that point on I knew I was in good hands. Tawny not only helped me achieve the payments I could afford but she kept me informed and up to date as to whether I qualified for any additional discounts. Let me just say that from Tawny to John Paul to Carrie I experienced one of the best customer services I've ever had. They couldnt have been more pleasant and professional. John Paul even honored the one year complimentary service that was part of my last lease agreement. Kudos to him! The customer service I received was a complete 360 degrees from when I was there in 2011. Needless to say I am very satisfied with my lease of my 2014 Altima and I look forward to getting my car serviced there. Thank you for FINALLY having a good staff to work with. More
by 2014droxler
Employees Worked With
Tawny Gates, Jon Paul Handy, Carrie Allison
February 15, 2014
Extremely friendly. The best car buying experience we ever had. The salesman Charles Lane was the epitome of a true professional. The entire staff was great! ever had. The salesman Charles Lane was the epitome of a true professional. The entire staff was great! More
by 1freddy
Employees Worked With
Charles Lane , John Paul, David, Whitney
February 12, 2014
This was by far the best experience I’ve had when buying a car. It was a simple and straight forward process plus the staff great. Tawny, Dave and Jon Paul were all beyond easy to talk with and made sur a car. It was a simple and straight forward process plus the staff great. Tawny, Dave and Jon Paul were all beyond easy to talk with and made sure I had no questions unanswered. I really appreciate the service and looking forward to sending friends and family their way. More
by mtk7782
Employees Worked With
Tawny Gates, Dave Dowd and Jon Paul Handy
November 25, 2013
I had a wonderful experience at Chapman Nissan, the employees were friendly, swift and precise. I thank them for how quickly they were able to get me in to my vehicle and out without having me be late employees were friendly, swift and precise. I thank them for how quickly they were able to get me in to my vehicle and out without having me be late for my clients. Plus, I was able to be into the truck of my dreams. Thanks again, Chapman Nissan, for having the best staff ever, More
by kjcole586
Employees Worked With
Carrie, Tawny Gates, Naya and David
