Chapman Nissan

Ordered a tire from chapman Nissan. Had to prepay for it.( Never had to prepay before at other nissan dealers). I was told nissan would call when it came in. Service man named ANDY said to come in ANYTI it.( Never had to prepay before at other nissan dealers). I was told nissan would call when it came in. Service man named ANDY said to come in ANYTIME because all they had to do is put it on. After a week NO CALL. I had to call and i finally got someone who put me on hold for a considerable amount of time. I just hung up. Called back up and the service guy asked if i got his message saying that the tire was in. No MESSAGE ON MY PHONE. SO i told the service guy i would be in in morning. Had a call from VA hospital. Things had changed. Got there at 3:30 and was talked to rudely by a service saying that i should come in the morning. ANDY said anytime. At any rate i would not be returning here for anything. The xxxx tire would still be here if i had not called. And your female service tech need to watch how she speak to customers More

Today, I visited Chapman Nissan for the first time. I was extremely disappointment in the level of service I received. I met with the car salesperson and discussed a price for the car I wanted. Next, the sal extremely disappointment in the level of service I received. I met with the car salesperson and discussed a price for the car I wanted. Next, the sales manager Marty came over basically to tell me he couldn’t honor the price the salesperson quoted me and ushered us out the door. Never asked if I wanted to pay the higher price just bluntly thanked us for coming and said goodbye. I wouldn’t recommend this dealership to Satan himself. Please do yourself a favor & not waste your time at this dealership. More

Slow service, 8 lifts occupied With no techs working at 9 am, with $160 to just read check engine light, terrible efficiency in service lane am, with $160 to just read check engine light, terrible efficiency in service lane More

Refused to provide me a lease quote because I submitted too many inquired over a 1 year period. Sales manager called me to tell me there are plenty of Nissan dealers in the area and I can go lease a vehic too many inquired over a 1 year period. Sales manager called me to tell me there are plenty of Nissan dealers in the area and I can go lease a vehicle somewhere else. Then he hung up on me. Very unprofessional. Notified management about the inappropriate behavior and have not heard back. Horrible experience. Do not recommend. More

Spring Maintenance special I scheduled a appointment to have my car serviced after picking up my car they called me and said the cost will be 200 more because the had to order t I scheduled a appointment to have my car serviced after picking up my car they called me and said the cost will be 200 more because the had to order the pieces being as it was a Volvo brand. Im upset because they could have told me this issue when I first made the appointment because I explained to them the brand of vehicle I was getting serviced. now Im having a problem trying to get my vehicle back I can't get nobody on the phone More

I have always had a positive experience at Nissan until 3 months ago. I had strut put in my car and they were making a lot of noise before leaving dealership t went back and talked to the manager Mark who to months ago. I had strut put in my car and they were making a lot of noise before leaving dealership t went back and talked to the manager Mark who told me they would replace them. It been 3 months and still waiting. I explained when I went back the third time to see if they were in I didn’t feel safe driving the car but was told by Mark the car is safe to drive. My car sounds Horrible and it didn’t sound like this when I took it in for oil change and was told I needed struts. Still waiting for that call More

Great Scheduling, Fine Service Desk, Horrible Actual Service Easy efficient scheduling, Front Desk for service was polite and friendly. Kudos for both of those two first impression contact. However, the actual Easy efficient scheduling, Front Desk for service was polite and friendly. Kudos for both of those two first impression contact. However, the actual service was absolutely awful. I left worse off than when I drove in. It was an easy request: reprogram one of my two my remote (clicker) fobs or order a new one for me. I had a second fob that worked fine when I drove in to Chapman service. Neither of the alternatives I requested happened. Far worse, my truck interior was left with several loose wires hanging down, The trunk light housing on my previously immaculate truck was missing altogether I was told neither of my two remote fobs was working (totally incorrect) and that I'd need a new alarm signal receiver (also not true), which I was told Chapman does not do. To add insult to injury, I waited one hour and 45 minutes in the service area for this non-service. I would never trust them to return for anything this small nor larger. I certainly would not recommend their service department to anyone for anything. More

Non safety car for my family I purchased a pre owned certified 2017 Nissan Pathfinder with 32.000 miles. After not even one week i caled the salesmen Dave Jhonson and i told him t I purchased a pre owned certified 2017 Nissan Pathfinder with 32.000 miles. After not even one week i caled the salesmen Dave Jhonson and i told him that my steering wheel has a problem. His recommendation was that i have to wait to my first maintenance service so they can check everything. When i took my car there after a couple monthes the salesmen Dave jhonson told me that iam late now and that i have to pay for everything. I really don’t recommend this dealership. Stay away people... More

I got slod a lemon!! I brought my 2012 Kia optima on 5-28-18 ... My engine died 3 months . Thank God I had a warranty. Then a week later my check engine light came on. Now I brought my 2012 Kia optima on 5-28-18 ... My engine died 3 months . Thank God I had a warranty. Then a week later my check engine light came on. Now they say I have a leak somewhere . I need 4 new tires . I'm a first time buyer with a bad experience. When I trade it in next year will not go back there... SMH n disgust so disappointed More