Chapman Hyundai Phoenix

Added Hyundai Extended Warranty without my consent and ??? I would not in anyway recommend this dealership . They added a extended warranty without consent as well as I advised my salesperson Rafael Felix and I would not in anyway recommend this dealership . They added a extended warranty without consent as well as I advised my salesperson Rafael Felix and he agreed I traded in was a 2019 Hyundai Veloster with only little over 8,000 miles and I had this vehicle for nearly two years and I believed there was no benefit due to my driving habits and he agreed with me fully. I was there for two days and decided I wanted my trade back and I was advised that sure you can have it back but we will sue you for your down payment. I was shocked since I didn't give the down payment check as of yet although I did sign the contract, I explained to the salesmen I have a heart condition and I needed to leave do to my condition and I just wanted my trade in back which at that time that's when i was a approached by Mr. Kevin Naylor ( Fixed Operation Manager) which is the person that advised me I would be sued which didn't help my medical condition at the age of 70 years old. Also there was a cover that goes over the rear of Santa Fe that was under the rear storage compartment and upon arriving home I tried to install the cover which didn't fit.. So I returned To Chapman Hyundai on Bell Road reluctantly only to be to told by my salesmen that was for a 2018 not a 2019 Santa Fe. He offered me a smoking deal at 15% list price and I was advised the cost would be in excess off $400.00. I did purchase a cover that fits and looks like a OEM for under $160.00 . I have purchased four Hyundai"s as well as my fiance has purchased three and a used Toyota all from Larry Miller Hyundai which gave me excellent service from start to finish. I will do my best to spread the word about Chapman Hyundai on Bell Road Buyer Beware Jerome W. Wringer More

No Hassle, No Pressure Our purchase was a hassle free experience. Rafael was extremely helpful with his knowledge of the Hyundai products, and his personality lead us to onc Our purchase was a hassle free experience. Rafael was extremely helpful with his knowledge of the Hyundai products, and his personality lead us to once again purchase a new Hyundai from the dealership, notwithstanding an excellent purchase price. Our previous purchase, experience, and follow up extended warranty and maintenance program with Jaime, was also an incentive to return to this dealership. We have always been treated very fairly. Just dropping by to view their products and leaving with a new vehicle says a lot for this organization. They more than went out of their way to provide the exact vehicle color my wife wanted, thanks. Oh, having visited other vehicle dealerships, there was definitely a different more positive, relaxed atmosphere with the salesman, finance folks, and service individual. More

This was the best car leasing experience a gal could ask for!! Quick and easy! Thank you Shane Simonelli & Kevin Deporter for my new G80 Genesis!!!! You guys are the BEST and I LOVE LOVE LOVE my new car! for!! Quick and easy! Thank you Shane Simonelli & Kevin Deporter for my new G80 Genesis!!!! You guys are the BEST and I LOVE LOVE LOVE my new car! More

Painless I’ve been buying cars for more than 30 years and the experience is usually something to dread. I try to get the dealers out-the-door price before nego I’ve been buying cars for more than 30 years and the experience is usually something to dread. I try to get the dealers out-the-door price before negotiating a purchase via email. Most refuse to give me this info without getting my phone number or asking me to come into the dealership. This was different. I dealt with Jagger Giguere and Michael Cialdella. Jagger gave me an itemized, OTD price without any pressure. There was a vigorous back and forth of emails regarding price and options, but both Jagger and Michael were cordial and professional in each exchange. They always got back to me the same business day. In the end, we worked out a deal that beat the “great price” quotes found on KBB and Edmunds. This was all done without a single call or need to step into the dealership. In fact, they offered to take care of the paperwork and bring the car to me. It was the easiest car buying experience of my life. More

Excellent Service Experience Took my Hyundai Sonata to Chapman Hyundai on Bell Road and was very pleased with the experience. This was a 20,000 mile checkup, and my service repre Took my Hyundai Sonata to Chapman Hyundai on Bell Road and was very pleased with the experience. This was a 20,000 mile checkup, and my service representative, Katrina, was very helpful and knowledgeable and explained what would be done, helped me with coupons, and explained recommended additional service in a clear and concise manner. Also love having my car washed. I would highly recommend this dealership for your Hyundai warranty service. More

Service Took my car in for a service. 9am appointment, done by 11am. Great job! i will always bring my car in for service here. Thanks for having such a g Took my car in for a service. 9am appointment, done by 11am. Great job! i will always bring my car in for service here. Thanks for having such a great service department. More

Basics and a recall Made an appointment to have my car serviced also needed to have a software recall taken care of. The software update was the longest part of my wait b Made an appointment to have my car serviced also needed to have a software recall taken care of. The software update was the longest part of my wait but still in and out pretty quick as always. More

Purchase of new vehicle Rafael was a joy to work with and made purchasing this vehicle very easy. Rafael was attentive and very quick to respond to all questions and concerns Rafael was a joy to work with and made purchasing this vehicle very easy. Rafael was attentive and very quick to respond to all questions and concerns. Rafael was detail oriented and made me feel very appreciated and special. I will definitely return when purchasing another vehicle. More

Best place to buy your car! Chapman Hyundai is absolutely the best place to buy your car. Not only did they gave me a good price for my trade-in, but they really cared about whic Chapman Hyundai is absolutely the best place to buy your car. Not only did they gave me a good price for my trade-in, but they really cared about which car (trim level) made me happy and worked with me to get it at the payment that I wanted! Teresa Ami is absolutely terrific and the best person I have ever interacted with while buying a car! More

*** ABOVE AND BEYOND SERVICE!! *** Everyone I was in contact with was amazing and very helpful! Thank you Kevin Deporter for taking the time to speak with me on several occasions regard Everyone I was in contact with was amazing and very helpful! Thank you Kevin Deporter for taking the time to speak with me on several occasions regarding my purchase. I appreciate when the General Sales Manager will take the time to acknowledge the customers in their dealerships. Thanks again for being very courteous and kind. If your looking for an honest salesman who is very knowledgeable and patient, please see Mr. Raphael Felix. I am very indecisive and ask a lot of questions, Mr. Felix took it all in stride and was always patient with me. He addressed any concerns I had and his knowledge of each vehicle I inquired about was impressive. Finance was also a smooth sailing experience for me. Thank you JP for for taking the time to explain everything in great detail! Thank you Chapman Hyundai for a GREAT, HASSEL FREE car buying experience!! More