Chapman Ford - Service Center

Easy choice! It was my second time at Chapman Quicklane after moving to AZ. Heidi and her team were quick and efficient, explaining the charges on my bill and why It was my second time at Chapman Quicklane after moving to AZ. Heidi and her team were quick and efficient, explaining the charges on my bill and why I had them-and not trying to upsell me on services I didn’t really need. Plus, I left my water bottle there and Heidi called me personally to tell me! Love bringing my car here! More

Great Service Experience Byron Mead was excellent and very helpful. Great customer service in the service department and would recommend this dealership to others. Keep up the Byron Mead was excellent and very helpful. Great customer service in the service department and would recommend this dealership to others. Keep up the great work More

Great service department Rosie is great at attending to our auto service needs. Look working with her. John JJ in sale always treats my needs with concern and care. We’ve purc Rosie is great at attending to our auto service needs. Look working with her. John JJ in sale always treats my needs with concern and care. We’ve purchased six vehicles from him over the past 5 years More

Chapman Ford Scottsdale Report Card Easy appointment process/easy drop off/timely service/Matt my service adviser was excellent/very happy with all aspects of my service experience/than Easy appointment process/easy drop off/timely service/Matt my service adviser was excellent/very happy with all aspects of my service experience/thank you More

Nice and friendly Great experience Heidi Wilkens is amazing and would recommend Chapman Ford to everyone. I look forward to coming back for services you provide and to Great experience Heidi Wilkens is amazing and would recommend Chapman Ford to everyone. I look forward to coming back for services you provide and to see Heidi again. More

the Quick lube team was fast and efficient The quick lube team was knowledgeable, professional and helpful. I bring my car here because I trust that my car with be serviced correctly and quickl The quick lube team was knowledgeable, professional and helpful. I bring my car here because I trust that my car with be serviced correctly and quickly. More

High level of communication and sincere. Good news or bad news on a service visit can be challenging, Heidi always does a great job explaining what my vehicle health clearly and concisely. Good news or bad news on a service visit can be challenging, Heidi always does a great job explaining what my vehicle health clearly and concisely. I have three cars and trucks serviced with her and the experience is consistently pleasant. More

Everything Just Right This was my second time at this dealership, and again I left extremely happy. Great people operating the dealer, very open communication, and I got ev This was my second time at this dealership, and again I left extremely happy. Great people operating the dealer, very open communication, and I got everything I needed. They even put my car through a wash as an extra perk. Highly recommend for car service - I don't think you'll find much better elsewhere. More

Service for AC issue Rosie was very professional and personable. My first experience in AZ and a lot to live up to after the excellent service manager I had in KS. Rosie d Rosie was very professional and personable. My first experience in AZ and a lot to live up to after the excellent service manager I had in KS. Rosie did not disappoint. Kept me informed, provided me with a loaner, and car was ready when promised. More

Good service, poor response from ford roadside service. Dealership was good, but fords roadside service was poor as it took 3 hours for tow truck to show up. once they showed up they were good. Dealership was good, but fords roadside service was poor as it took 3 hours for tow truck to show up. once they showed up they were good. More