Chapman Ford - Service Center

Chapman Ford Scottsdale Report Card Easy appointment process/easy drop off/timely service/Matt my service adviser was excellent/very happy with all aspects of my service experience/than Easy appointment process/easy drop off/timely service/Matt my service adviser was excellent/very happy with all aspects of my service experience/thank you More

Nice and friendly Great experience Heidi Wilkens is amazing and would recommend Chapman Ford to everyone. I look forward to coming back for services you provide and to Great experience Heidi Wilkens is amazing and would recommend Chapman Ford to everyone. I look forward to coming back for services you provide and to see Heidi again. More

the Quick lube team was fast and efficient The quick lube team was knowledgeable, professional and helpful. I bring my car here because I trust that my car with be serviced correctly and quickl The quick lube team was knowledgeable, professional and helpful. I bring my car here because I trust that my car with be serviced correctly and quickly. More

High level of communication and sincere. Good news or bad news on a service visit can be challenging, Heidi always does a great job explaining what my vehicle health clearly and concisely. Good news or bad news on a service visit can be challenging, Heidi always does a great job explaining what my vehicle health clearly and concisely. I have three cars and trucks serviced with her and the experience is consistently pleasant. More

Everything Just Right This was my second time at this dealership, and again I left extremely happy. Great people operating the dealer, very open communication, and I got ev This was my second time at this dealership, and again I left extremely happy. Great people operating the dealer, very open communication, and I got everything I needed. They even put my car through a wash as an extra perk. Highly recommend for car service - I don't think you'll find much better elsewhere. More

Service for AC issue Rosie was very professional and personable. My first experience in AZ and a lot to live up to after the excellent service manager I had in KS. Rosie d Rosie was very professional and personable. My first experience in AZ and a lot to live up to after the excellent service manager I had in KS. Rosie did not disappoint. Kept me informed, provided me with a loaner, and car was ready when promised. More

Good service, poor response from ford roadside service. Dealership was good, but fords roadside service was poor as it took 3 hours for tow truck to show up. once they showed up they were good. Dealership was good, but fords roadside service was poor as it took 3 hours for tow truck to show up. once they showed up they were good. More

Chapman's Service Dept review Tom Goodfellow was very friendly and knowledgeable about our problem. He was able to diagnose the situation over the phone and get the part in and th Tom Goodfellow was very friendly and knowledgeable about our problem. He was able to diagnose the situation over the phone and get the part in and the car repaired in a day. When traveling away from home it's very nice to deal with honest, intelligent and friendly people such as Tom. More

Great Customer Service! I had family coming into town from out of state who was going to borrow my car. I called a few dealers throughout the valley to try to get an appointm I had family coming into town from out of state who was going to borrow my car. I called a few dealers throughout the valley to try to get an appointment in a hurry with no luck. I finally called Chapman Ford with little hope. This is where I met Candice Garcia! Candice was amazing and so accommodating! She got me in the same day and had me back on the road with a day to spare before my family flew in. Plus, if I have the option to work with another woman in a male field, I will! Thank you, Candice! More

Outstanding customer service. The overall customer service experience was excellent. My day was quite productive because the loaner car allowed me to carry out the rest of my erra The overall customer service experience was excellent. My day was quite productive because the loaner car allowed me to carry out the rest of my errands for the day. More