Chapman Ford - Service Center

Oil change and inspection I was so pleasantly surprised of the level of professionalism and courtesy extended to me by my service tech, Heidi. This was the first time I brough I was so pleasantly surprised of the level of professionalism and courtesy extended to me by my service tech, Heidi. This was the first time I brought my Ford in to be serviced, and I absolutely intend to continue having it serviced at this location. She even offered to help my husband install a cabin air filter in his Buick as a courtesy. I was really amazed! More

Service Came in for routine Mtc check. It was done in a reasonable amount of time and technician alerted me to a problem with my car that needs to be taken c Came in for routine Mtc check. It was done in a reasonable amount of time and technician alerted me to a problem with my car that needs to be taken care of sooner than later. More

Electrical Wiring and Tires Rosi Williams worked my issues quickly and got me on my way. Chapman only repaired what was needed. I also feel I got a top set of new tires at a co Rosi Williams worked my issues quickly and got me on my way. Chapman only repaired what was needed. I also feel I got a top set of new tires at a competitive price, which I did not expect. It saved me from having to go to another location for tires. More

Quick lane I went for “The Works” at Quicklane. Great service, friendly and professional. Heidi was great. I will definitely be back for future services and poss I went for “The Works” at Quicklane. Great service, friendly and professional. Heidi was great. I will definitely be back for future services and possibly sales. More

Awesome repair that was done fast! Great customer service! My business revolves around my vehicle having excellent A/C as I transport animals in the extreme heat. Chapman Ford got me in FAST, found out what th My business revolves around my vehicle having excellent A/C as I transport animals in the extreme heat. Chapman Ford got me in FAST, found out what the roblem was and got it repaired quickly. I was so happy to have my A/C repaired and working well. I was back in business Monday. Dave Ruttan was especially empathetic to my loss of business revenue to to my vehicle being out of sevice and to my concerns about safety in the heat for the animals than I transport. More

Service done quickly! On a trip recently my windshield washer pump stopped working. When I called to make an appointment, I was also told that there was an outstanding rec On a trip recently my windshield washer pump stopped working. When I called to make an appointment, I was also told that there was an outstanding recall on my truck as well. I dropped my truck off in the morning, expecting not to see it for a day or two. I was pleasantly surprised to get a call mid-afternoon that the truck was done! Picked it up and it had been washed too. Great service! Thanks. More

Pretty quick and painless Byron who took care of me was very nice and had me out of there pretty quick. I drove in and he got what he needed, directed me to the waiting area, a Byron who took care of me was very nice and had me out of there pretty quick. I drove in and he got what he needed, directed me to the waiting area, and had me out in about 20-30 minutes. More

Great Service and Awesome Facility This was the 1st service for my new Ford Explorer. My A/C system had a leak that was fixed. Rosi, my service adviser, took care of everything and got This was the 1st service for my new Ford Explorer. My A/C system had a leak that was fixed. Rosi, my service adviser, took care of everything and got it all done in one day. Rosi was communicated clearly with me a addressed all my concerns. The shuttle ride was available promptly, so I didn't miss a beat at work. The new facility is great and all the people I interacted were friendly and helpful. More

Prompt, professional service The service personnel did the maintenance on the car in record time. I had also found a leak on my driveway. The personnel found what caused the leak The service personnel did the maintenance on the car in record time. I had also found a leak on my driveway. The personnel found what caused the leak and corrected it. Heidi went to bat for me with Ford Corporation, so that they paid some of the repair. I had low mileage on my Ford and my warranty recently ran out. What a godsend! I'm on a tight budget. More

Great, as usual In 2012 Chapman repaired the 2010 Fusion Hybrid, that I had purchased from 5 Star Ford, after it was in an accident, It took about 2 months and over In 2012 Chapman repaired the 2010 Fusion Hybrid, that I had purchased from 5 Star Ford, after it was in an accident, It took about 2 months and over $20,000 to do the repair. It had 7K miles on it and now has over 50K miles and going strong. Any service has always been done by Chapman/5 Star Ford and has been great. Super car for an 86 year old driver who doesn't drive as much as he used to, but still manages to get up to Las Vegas 2 or 3 times a year. Although the dealership name has changed, the service is still "5 Star". Also, your new facility is pretty nice. More