Chapman Ford - Service Center

Great service experience!! I went to Chapman Ford to have a repair done to my new Ford F-350. I was leaving the following day for an important road trip & needed the repair ASAP I went to Chapman Ford to have a repair done to my new Ford F-350. I was leaving the following day for an important road trip & needed the repair ASAP. My service advisor, Rosi Williams, went above and beyond to get the part required & have the work done right away! I’m extremely grateful to Chapman Ford for the excellent service & will definitely recommend them to colleagues and friends! More

Quik lane Excellent service...seems to be constantly improving. Heidi and Kaylee are both friendly, courteous and professional. Sorry but I don't like having Excellent service...seems to be constantly improving. Heidi and Kaylee are both friendly, courteous and professional. Sorry but I don't like having to come up with a 25 word essay! More

Wowed by service and attitude I called my usual dealership but could not even get a live body at 3 pm. When I didn’t get a return call (still haven’t 2 days later) I called Chapma I called my usual dealership but could not even get a live body at 3 pm. When I didn’t get a return call (still haven’t 2 days later) I called Chapman since they are actually closer to me now. Explained my problem to Candace Garcia and we worked out a time for the next morning. Everyone was pleasant and accommodating for my disability. I never had to explain anything twice including needing a shuttle ride back to the dealership. They have earned my repeat business. More

Service at Heidi's department. Heidi scheduled me quickly and the work was performed quickly. I have had my vehicle serviced with her department before and will continue to do it Heidi scheduled me quickly and the work was performed quickly. I have had my vehicle serviced with her department before and will continue to do it because she is excellent and friendly and helpful. More

Excellent Matt Gerber, my service advisor, could have not been more helpful. He was very professional and knowledgeable. The work was completed on time and at t Matt Gerber, my service advisor, could have not been more helpful. He was very professional and knowledgeable. The work was completed on time and at the exact price he quoted. More

Highly recomend💛 Rosie Williams makes me feel like Iv known her my entire life.....only one who I’d ever bring my ford beast to💛be back for my 60’000 soon than Rosie Williams makes me feel like Iv known her my entire life.....only one who I’d ever bring my ford beast to💛be back for my 60’000 soon thank you! More

Quick and straight forward. New service center is world class. Scott was able to get Truck in and out faster than expected with no surprises. The customer lounge is nice, but i New service center is world class. Scott was able to get Truck in and out faster than expected with no surprises. The customer lounge is nice, but internet didn't work. More

1st service at this dealership Repaired a bad window regulator. Service was quick and everyone was friendly. The facility is new and easily accessed. Will go there again for future Repaired a bad window regulator. Service was quick and everyone was friendly. The facility is new and easily accessed. Will go there again for future service. More

Cody Pratt and his Performance Technicians did an excellent job on an install on my Ford F-150 FX4. Quick, Efficient, Quality Work and very professional! I will and his Performance Technicians did an excellent job on an install on my Ford F-150 FX4. Quick, Efficient, Quality Work and very professional! I will be recommending Cody and his team to others and will be back myself in the future! Thank you! Kirk Reinke More

2017 Ford Explorer Platinum Tire Problems Took my Ford Explorer to Chapman Ford to resolve an issue with premature tire wear and failure. The tires had only 22.000 miles on them and needed to Took my Ford Explorer to Chapman Ford to resolve an issue with premature tire wear and failure. The tires had only 22.000 miles on them and needed to be replaced. The tire manufacturer would only allow the replacement of the front tires at no cost to me, but not the rear tires. I contacted Ford Corp. and they only offered $90 for the rear tire replacements. I appealed my case to the service advisor, Tom Goodfellow, that was assigned to me the first day I took the vehicle in. Tom took my case to Chapman management and got me the full credit on the rear tire replacements. Chapman Ford and specifically Tom Goodfellow took care of the problem in a very professional manner and supported a customer that has been loyal to them for many years. At the end of the day I walked away feeling like my business was important to them long term and they did the right thing. Thank you Tom and Chapman Ford. More