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219 Reviews of Chapman Ford - Service Center
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May 24, 2022
Chapman service was exceptional! I have a new F-150 that I’ve completed all service at Chapman even though I bought it at a different dealer. What I appreciate is their clear commun I have a new F-150 that I’ve completed all service at Chapman even though I bought it at a different dealer. What I appreciate is their clear communication and positive experience delivered when I arrive. In addition, if they make a mistake—-they fix it. None of us are perfect—it’s about how you fix it and make it right. Bob is one of their service leaders and he supports his team in delivering great service! Thanks Bob! More
by Penns
Employees Worked With
Bob —Service
April 20, 2022
I would like to give a Big Texas Shout out to Tim Beal, service Advisor and Richard Sutton,Transmission Tech. These two individuals were so helpful in getting my wife and i back on the road. Two stranded s service Advisor and Richard Sutton,Transmission Tech. These two individuals were so helpful in getting my wife and i back on the road. Two stranded strangers from N Central Texas with transmission problems and on a tight schedule. Tim ordering parts to be on hand at our arrival and keeping us informed. Richard making the correct diagnosis of the problem and busting his rear finishing the car in front of us so we could be attended too. (Teamwork) The professional staff at Chapman Ford just can't be beat. While waiting for repairs to be made,our visit with Milton Ward, David Kohler was most enjoyable. What a Great TEAM Chapman Ford I would trust these Folks More
by davidjerrel
Employees Worked With
Tim Beal, Richard Sutton
April 01, 2022
Excellent service. Prompt and professional. Tom, my service writer, is very informative and easy to talk to. He went above and beyond to get me in and out quickly. Grea Prompt and professional. Tom, my service writer, is very informative and easy to talk to. He went above and beyond to get me in and out quickly. Great job! More
by WRT
Employees Worked With
Tom
February 02, 2022
The service department was very helpful. They Repaired my F150 in a timely manner. I will be using Chapman ford for all my service needs in the future. my F150 in a timely manner. I will be using Chapman ford for all my service needs in the future. More
by Scott P.
Employees Worked With
Matt Gerber
January 18, 2022
Our service appointment went well. The guys at the quick lane were courteous and friendly. The wait was not bad at all. Will definitely be coming back next service appt. lane were courteous and friendly. The wait was not bad at all. Will definitely be coming back next service appt. More
by Michael B.
Employees Worked With
Miguel and his crew from the Quick Lane.
July 14, 2021
Candice Wiley et al were terrific.Super job very Candice Wiley et al were terrific. Super job very personable & Lyft was convenient Very pleased with the service Don't know what else to say Candice Wiley et al were terrific. Super job very personable & Lyft was convenient Very pleased with the service Don't know what else to say More
by jojoba10
July 02, 2021
So far - horrible service. Truck sent in for warranty work, truck is still in shop, picked up once and drove not less than a mile and gas spewing from engine with check engine light on (originally went i work, truck is still in shop, picked up once and drove not less than a mile and gas spewing from engine with check engine light on (originally went in for a "see owners manual wrench light: which the ford manual says is powertrain and electronic throttle body issue, then I'm told the next day its good to go, drive again not less than a mile and service engine light(original issue) comes on again. Now I'm being told that maybe changing out spark plugs will help, that was yesterday morning. I had to call Chapman back to get an update at 430pm to which I was told they are still swapping out plugs. I know changing spark plugs doesn't take 8hrs of labor. So here we are today, no call, no return call, still no word if work was done yesterday. I have the stolen vehicle tracker on my truck so I can see when it is started, stops, driven, how fast, etc... I just want my vehicle back and I know since its warranty work, there is no money to be made for the mechanics, so this is why I get xxxx service. Left a message for Ed (Srvc Mgr) today. Checked out my truck vehicle GPS data and nothing has been done so far., More
by mhomco
Employees Worked With
Matt Gerber -
April 28, 2021
These guys are awesome. My appointment was handled on time and the turn around time for my service was timely and they got me on my way. The whole experience was Awesome. time and the turn around time for my service was timely and they got me on my way. The whole experience was Awesome. More
by dennis
Employees Worked With
Jimmy at the Quick Lane
February 17, 2021
With other dealers in the area never responding, Morgan answered my first call, gave me a quote for parts and labor, and set the appointment in less than 3 minutes. My service appointment was on time, don answered my first call, gave me a quote for parts and labor, and set the appointment in less than 3 minutes. My service appointment was on time, done earlier than they estimated, and no surprises. I recommend them for all Ford service needs. More
by BWare
Employees Worked With
January 21, 2021
The crew in the Quick Lane were awesome. From write up to delivery they were prompt, friendly, honest and performed all the work in a timely manner. Great job! to delivery they were prompt, friendly, honest and performed all the work in a timely manner. Great job! More
by Ford Guy
Employees Worked With
Miguel
