Chapman Ford - Service Center

Body repair Excellent work, very good customer service and completed on time, Had to follow up with a minor additional repair after walk through and it was comple Excellent work, very good customer service and completed on time, Had to follow up with a minor additional repair after walk through and it was completed by the next day. More

Was told I'm wasting his time So I bought my Ford Focus 1 year and 11 months ago with 0 miles on it. Today my car engine lost power and started knocking. I called Ford Roadside an So I bought my Ford Focus 1 year and 11 months ago with 0 miles on it. Today my car engine lost power and started knocking. I called Ford Roadside and they towed it into Chapman. My car gets there and I am speaking with Scott a service advisor. He couldn't even do me the courtesy of paying attention to my problem. He is talking to multiple people in the background as I have to repeat myself and ask can you hear me. He calls me back and says there is no oil in the engine and when the last time I changed the oil. Told him October or November that I can't remember. He asked me for a receipt. Mind you my car is still under warranty. Only 15,788 miles on it. Not even 2 years old. I tell him where I usually get my oil change. He calls and I didn't get my last change from my normal place. He calls me back saying that I'm wasting his time that he doesn't have and that he can't get me a loaner vehicle then on next calls changes his story and said he can't fix the engine without receipt. Mind you I found the receipt, but now why would I use a dealership that is rude, unfriendly and basically saying that I drained the oil out my car so I can be without a vehicle and miss time from work. Totally nonsensical. Somehow I will get Ford to their job, but I won't be insulted and scrutinized in the process. By the way I drive maybe 7500 miles a year, and the transmission already misshifts and the Bluetooth doesn't work. More

Quick Lane and Heidi is awesome Could not ask for a better person in quick lane than Heidi. she gets the job done and treats the customer like gold. I will be back again as my 2015 F Could not ask for a better person in quick lane than Heidi. she gets the job done and treats the customer like gold. I will be back again as my 2015 F250 has only ever been service at Chapman ford with Heidi taking it into quick lane. More

Excellent service advisor and mechanic I brought my F 150 for the 70,000 mile service. I told Dave Rattan, service advisor, that the brakes were making noise. He made sure everything was ch I brought my F 150 for the 70,000 mile service. I told Dave Rattan, service advisor, that the brakes were making noise. He made sure everything was checked. As it turned out both front and rear brake pads needed replacing. Front rotors and pads were replaced and the rear rotors were machined and pads replaced. The mechanic discovered the right rear axle seal was leaking and also contaminated the park brake shoes. The mechanic was Nelson Nikel. Dave Rattan took me to the service area and showed me the damages prior to fixing. The mechanic also explained what the damage was. When I brought in the truck for the 65,000 mile check I asked about the brake lining and was told everything was ok. The service advisor was not Dave Rattan. My hat goes off to him and the mechanic for discovering the problems. More

Reset my Keyless Lock code After getting my keys locked in the car and no being able to open it with the keyless lock so I had the code reset. After getting my keys locked in the car and no being able to open it with the keyless lock so I had the code reset. More

Awesome Service My first visit to have my car serviced was great! Heidi was the nicest person, really genuine and friendly. Even though it was just routine maintenan My first visit to have my car serviced was great! Heidi was the nicest person, really genuine and friendly. Even though it was just routine maintenance, everyone was professional and efficient. Customer service is key in any business and I was impressed by everyone. I waited while the service was being done, was offered coffee and water and relaxed in the comfortable chairs. Before I knew it I was on my way. More

Nice work Rosie did a nice job go getting my car, worked on and back out. Facility is conveniently located, clean, staff is friendly and my car was done Rosie did a nice job go getting my car, worked on and back out. Facility is conveniently located, clean, staff is friendly and my car was done right. More

Chapman puts you at ease plus ,A great Coffee Machine Service was great. Since the repair We feel that we. Smell a slight burning smell maybe because of a new part. Also loved the loaner. Rosie is ter Service was great. Since the repair We feel that we. Smell a slight burning smell maybe because of a new part. Also loved the loaner. Rosie is terrific. Plus you have a verry nice young man in customer service at quick Lane ,like Rosie a treasure .Hold on to them ,Customer Service is the key to a good business Judith A Willis More

A dealership with class I bought my Ford C-Max Energy from Earnhardt Ford in early 2014. After rejecting a zillion of useless add-ons and extra warranties, the seller got me I bought my Ford C-Max Energy from Earnhardt Ford in early 2014. After rejecting a zillion of useless add-ons and extra warranties, the seller got me to buy a D-Fence GPS system for over $200. I thought it might be a good idea because I often forget where I park my car. But I was not told that this service required a subscription after the initial free months. Worse, I was not told that the installation required disabling the DLC connector used for emission testing. For the above reason my car did not pass the emission test this month. I went to Chapman Ford and explained to me what had happened. Not onlyt that, but they fixed the issue at no charge (and in less than 30 minutes!) even though my warranty had already expired. Bottom line: if the car sales division is as good and honest as the service division, your next Ford should be from Chapman. More

Candice was excellent to deal with.! All of my expectations were met. My concerns were resolved completely. Everything was done when promised and in a timely manner. I highly recommen All of my expectations were met. My concerns were resolved completely. Everything was done when promised and in a timely manner. I highly recommend Chapman Ford Service and Sales. More