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Chapman Ford - Service Center

Scottsdale, AZ

4.8
216 Reviews

216 Reviews of Chapman Ford - Service Center

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April 19, 2018

Recall service The recall of the inflator for the passenger side airbag of my 2008 Mustang was completed in less time than I had anticipated. The process went smooth More

by mustangsally
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Jensen
Apr 23, 2018 -

Chapman Ford responded

MustangSally, Ryan and his crew say thanks! We appreciate you choosing Chapman Ford. Bob Rose, Service Director

April 17, 2018

Service department Heidi was very helpful and took a personal interest in my problems. I enjoyed the experience at the quick lane. The technicians did an excellent job. More

by Phil52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi Wilkens
Apr 18, 2018 -

Chapman Ford responded

Hi Phil52, Thank you for the great review for Heidi and the team at our Quick Lane, we greatly appreciate your time and business. Best regards, Jamie Palmisano Customer Relations Director Chapman Scottsdale AutoShow

April 16, 2018

Quick Lane service Always friendly, They explain why services are needed or recommended. No pressure on recommendations. Fast service and the Free car wash is always app More

by Icanopen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry cant remember.
Apr 16, 2018 -

Chapman Ford responded

Hi Icanopen, Thank you for taking time to come visit us at our new location and we look forward to servicing your vehicle for years to come. Best regards, Jamie Palmisano Customer Relations Director Chapman Scottsdale AutoShow

April 12, 2018

Just an oil change Service was great and I was in and out in under an hour. Couldn't ask for anything more. Thank you for your quick service More

by Lance Pederson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi Wilkens
Apr 12, 2018 -

Chapman Ford responded

Hi Lance, Thank you for the great review for Heidi, she appreciates your kind words. Best regards Jamie Palmisano Customer Relations Director Chapman Scottsdale AutoShow

April 12, 2018

Quick Lane service I had another great service performed at Quick Lane, Heidi Wilkens was professional and explained all of services preformed. I will be back in the fu More

by dan54321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi Wilkens
Apr 13, 2018 -

Chapman Ford responded

dAN54321, Thanks for taking the time to provide the feedback.Heidi really is a highly valued Team member. Bob Rose | Service Manager

April 10, 2018

Service Department Making the appointment, delivering the vehicle, amount of time for the service, and collecting the vehicle was all extremely easy and efficient. It w More

by Mary Ann Harriman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
Apr 16, 2018 -

Chapman Ford responded

Hi Mary Ann, We appreciate your business and are happy to always provide extremely outstanding customer experiences every day. We look forward to your next visit. Jamie Palmisano Customer Relations Director Chapman Scottsdale AutoShow

April 02, 2018

Quick Lane The service at Quick Lane is always exceptional. I've only had regular maintenance done but the staff is great and the service is fast. More

by mustangsally
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi
Apr 03, 2018 -

Chapman Ford responded

Hi mustangsally, Thank you for the kind words for our quick lane, we do agree our staff is far and away BEST IN THE BUSINESS!! Best regards, Jamie Palmisano Customer Relations Director Chapman Scottsdale AutoShow

March 30, 2018

easy transaction, great service writer Heidi, Everyone at the Quick Lane was cordial and knowledgeable, Work was done fast and accurate , 5 stars is what I will give and 6 if it was an option. More

by doghouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi Wilkens
Apr 04, 2018 -

Chapman Ford responded

Hi doghouse, Thank you for the 5 stars and the promise of 6 STARS if it were available! We appreciate your business and look forward to assisting you next visit. Best regards, Jamie Palmisano Customer Relations Director Chapman Scottsdale AutoShow

March 29, 2018

Dead Battery Service was fast. Heidi was great to deal with. The Quick Lane is a great option. Will use it for all future minor service issues. More

by Tal57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi Wilkens
Mar 30, 2018 -

Chapman Ford responded

Hi Tal57, Thank you for visiting our Quick Lane and for choosing Chapman for all your future vehicle needs. Best regards, Jamie Palmisano Customer Relations Director Chapman Scottsdale AutoShow

March 29, 2018

Great, fast and detailed summary on my car! I am so glad I found Chapman again after your move from McDowell where I bought my 2009 Ford Escape. I have always had a great experience dealing with More

by Fordforme!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi-she is fantastic!
Mar 30, 2018 -

Chapman Ford responded

Hi Fordforme! Thank you for being a loyal Chapman customer, we so appreciate you choosing Chapman again to assist you in finding the right vehicle for you. Best regards, Jamie Palmisano Customer Relations Director Chapman Scottsdale AutoShow

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