Chapman Ford - Service Center

had our truck in for the same problem three times. Each time they sold me parts that didn't fix the problem. They put a bearing in the wrong wheel and wanted to charge me to put it in the correct whee Each time they sold me parts that didn't fix the problem. They put a bearing in the wrong wheel and wanted to charge me to put it in the correct wheel. After I left 2 messages for the GM. A service manager called me back and said he would put the bearing in the correct wheel at no charge. The first service manager, Shawn, would not help me at all. approximately 6 weeks ago it was in for the same problem whit the wheel and a should when the truck started. After telling me they couldn't replicate the sound I offered to come in and show them. The advisor informed me that he would have the lead tech check it out. The advisor called me back to tell me it was the starter and they wanted to put a new starter in. After picking up the truck and driving it it was making the same exact sounds. This time I called the service manager, Shawn, who told me to bring it in. Once again I offered to drive the truck with the tech. They declined my offer. When the service advisor called and advised me that it needed a new bearing and a $6000 cam timing device, I found out that they had put the bearing in the wrong wheel and the new starter was obviously not the problem. I feel totally ripped off! I am going to pick up the truck and take it to a reputable service department for an independent evaluation of the service that was performed at Chapman Ford. When asked for a written estimate, it is not the $6000 that he quoted me, it is $7000! More

Charged 205 for diagnosis, then ask for $450 more to continue diagnosis. Classic bait and switch. continue diagnosis. Classic bait and switch. More

Late yesterday afternoon, it was my pleasure and good luck to meet Service Advisor, Richard P... I had a rear inside sensor-controlled light that would not turn off. As a walk-in customer, Richard took luck to meet Service Advisor, Richard P... I had a rear inside sensor-controlled light that would not turn off. As a walk-in customer, Richard took the time to solve and fix my problem. The acid from an old battery had leaked and shorted the battery cable effecting the sensor... Problem solved! It is nice to see there are a few "old school" individuals, who will make time to attend to an immediate problem. A light that remains on all night would have most likely result in a dead battery! Thank you Richard! Your efforts, "above & beyond" the call of duty are greatly appreciated! Have a wonderful Holiday Season! Warmest Regards, Stephen W. More

I want to thank Kyle Stringfellow for being a true professional. Recently, I had a horrible experience at Camelback Ford with a Service Rep who would not respond to my phone calls or emails for 6 da professional. Recently, I had a horrible experience at Camelback Ford with a Service Rep who would not respond to my phone calls or emails for 6 days after I had my vehicle towed there for service. I had to physically walk into the Camelback Service Center to get the Service Rep to respond to me. It took another week after that, to finally get the vehicle back. I took the vehicle to Kyle Stringfellow at Chapman Ford to complete the repairs. Kyle is very knowledgeable and responsive to questions and the repair timeline. I highly recommend Kyle Stringfellow for all your Ford service needs. I was also able to use the new SunBit financing option. It is a great feature to spread the cost of the repairs out over a period of time. More

I loved the courteous and friendly welcome by Willis, and the professional billing and explanation of David. Coffee maker not working, only complaint today. the professional billing and explanation of David. Coffee maker not working, only complaint today. More

I've always gone with Ford. Now I've got my Dream car. Thank you Now I've got my Dream car. Thank you More

I have been going to Chapman Ford for years p bought a Ford there, take our cars there - I even got the company I work for to take our fleet there - my service advisor is the best and the service dept is Ford there, take our cars there - I even got the company I work for to take our fleet there - my service advisor is the best and the service dept is outstanding!! Will not go anywhere else More

Tim Beal is my new service advisor at Chapman Ford because my service advisor (also Chapman) retired. Tim is awesome! He makes sure everything is perfect with my Mustang. It needed some engine work, a because my service advisor (also Chapman) retired. Tim is awesome! He makes sure everything is perfect with my Mustang. It needed some engine work, and he stayed in touch with me and made sure all parts and equipment were new factory parts... nothing but the best! My Mustang has 80,000 miles, and it runs like a new car!! Tim is great, and all the employees at Chapman Ford are EXCELLENT! More

I recently acquired my second Ford C-Max Energi, although I had to drive it back from Florida. Everything was great except for one very odd electrical problem: Within about 30-40 seconds after locking the ca I had to drive it back from Florida. Everything was great except for one very odd electrical problem: Within about 30-40 seconds after locking the car, the alarm would go off. I then had to quickly hit the unlock button on the key fob, relock, and then it would be okay. I explained this bizarre oddity to Tim Beal, a Service Advisor at Chapman Ford. Not surprisingly, he had never heard of anything like that before. He was very patient and understanding, although he must have thought I was nuts because I couldn't recreate the issue until I drove the car off the lot... beyond strange! So, Tim said I would have to leave the car for a few days to see if someone, somehow, could diagnose the problem. Early the next morning I got a call from Tim saying the problem was resolved. He had researched a national database of odd electrical problems and heard back from a 'tech' somewhere in the U.S. that encountered the same problem and had the remedy. Tim had the car repaired and I picked it up later that day. Simply an outstanding performance! Thanks, Tim. More

The worst experience I've ever had! I wouldn't go back there if that was the last dealership around!! Very untrustworthy!! Take it anywhere else I wouldn't go back there if that was the last dealership around!! Very untrustworthy!! Take it anywhere else More