Chapman Ford

Many would say I was crazy. I agreed to purchase a used 4Runner from these guys from 400 miles away. I was nervous as I boarded my flight where Carlos Gomez, the dealerships Internet Sales Guy would be pic 4Runner from these guys from 400 miles away. I was nervous as I boarded my flight where Carlos Gomez, the dealerships Internet Sales Guy would be picking me up in my vehicle. I was full of the “what if’s”…what if it isn’t what I expected, what if they change the price on me, what if they realize they have me right where they want me…400 miles from home, depended on them to be trustworthy used car salesman to make it home…after all, a trustworthy used car salesman is somewhat of a purple unicorn, an oxymoron if you will. I was certainly concerned that I would turn out to be the purple moron in this story. But these guys where transparent. The vehicle was in excellent condition, just like they said, my amount purchase was to the penny what Sam (one of the sales manager)quoted me, and they didn’t even hiccup when my financing package (which I had overnighted) from my bank was held up due to inclement weather in Oregon. The finance guy, David Guglielmo seamlessly wrote up a back up contract so that I wouldn’t be delayed by the nasty weather and I could begin my long journey home. Bravo guys! I can proudly say there were no morons in this story…that Chapman Ford delivered in every which way. I got a used 4Runner in EXCELLENT condition, well under book, I WOULD HIGHLY RECOMMEND THESE GUYS! More

I have avoided buying or even test driving new cars because i feel like the salesmen just screw you at every chance. Dealing with John and Sam in the internet fleet department at Champman was a comple because i feel like the salesmen just screw you at every chance. Dealing with John and Sam in the internet fleet department at Champman was a completely different experience from the last time I had bought a car. They were responsive to my questions and concerns and did not try to up sell me on things that were unneccessary. I feel that i ended up getting a great deal on the car I wanted and have support at Chapman for any question I might have going forward. More

I took my Volvo for an Oil Change, lube and they said that they would check the brakes and top the fluids as part of the price. They did not have the filter in stock and my oil change took over 4 hours. that they would check the brakes and top the fluids as part of the price. They did not have the filter in stock and my oil change took over 4 hours. They did not top the fluids as asked not did they give me any report on the status of my brakes. I topped off the fluids this morning for my windshield and brakes. So I now wonder what else they didn't do? Would not go back. Quick lane is a quick wait! More

The staff at Chapman far exceeded my expectations. Joseph, Spaghetti Joe, and William in finace were all very knowledgeable, friendly, and extremely helpful. They were not pushy and they explained al Joseph, Spaghetti Joe, and William in finace were all very knowledgeable, friendly, and extremely helpful. They were not pushy and they explained all of my options in full detail helping me to make an informed decision on a vehicle purchase. I would reccomend them to anyone looking to purchase a vehicle. More

The treated me just like family and have used 2 other of there dealerships and did not have half the experience that I had a Chapman Ford!!! there dealerships and did not have half the experience that I had a Chapman Ford!!! More

Quick, hit the forecasted time and very communicative. Easy to work with. Open and honest. Damien validated all paperwork and potential issues to ensure there were no surprises. Everything went according Easy to work with. Open and honest. Damien validated all paperwork and potential issues to ensure there were no surprises. Everything went according to expectations. More

Chapman Ford gave me the best experience and service I have ever received from any dealership. I had trouble with my AC and Shane ensured I got good service at an excellent price ahead of schedule. I will have ever received from any dealership. I had trouble with my AC and Shane ensured I got good service at an excellent price ahead of schedule. I will be back to Chapman for service and my next car. More

Very good customer service and honest feedback on issues from service personnel. Salse staff is always friendly and helpful. We have been a customer at this dealer for about 18+ years and will keep coming from service personnel. Salse staff is always friendly and helpful. We have been a customer at this dealer for about 18+ years and will keep coming back. More

I have been helped here by Shane Gurule for a very long time and he has always been wonderful to work with. He lets me know what work is necessary when something is uncovered when working with my vehicle time and he has always been wonderful to work with. He lets me know what work is necessary when something is uncovered when working with my vehicle and what work can wait until another time. More