Chapman Ford

service I took my F 150 in for repair of right side speaker, they did not have it in stock, so the order a speaker, they called and said it was in, they inst I took my F 150 in for repair of right side speaker, they did not have it in stock, so the order a speaker, they called and said it was in, they installed and but had same problem, told me they would order another one, but still have not heard back from them in over a week. More

NIGHTMARE Consider if you plan on using this dealership's services: Dealership & Salesmen broke several promises, were not honest though they seemed professi Consider if you plan on using this dealership's services: Dealership & Salesmen broke several promises, were not honest though they seemed professional over the phone. I did quite a bit of homework, flew in from Utah to purchase my first car. Negotiated a deal with a salesman who made several promises to me, most of them IN WRITING: promised someone would pick me up from the airport, promised they would hold the car for me, told they would waive the DOC fee, agreed upon price of car as listed by their own advertisement online, etc. Instead, flew in from Utah, nobody to pick me up as promised so I paid $75 for a taxi to the dealership, I arrive and car wouldn't start. THEN, come to find out, they had actually sold the car to someone else contrary to what they had promised me, telling me that if I wanted it I would have to pay nearly $3,000 MORE than what we had agreed upon. If that's not enough- they didn't waive fees as promised IN WRITING, even though I showed the written agreement to the sales manager. I was not impressed that not only was the salesman not upfront with me, but also their upper management. They kept me waiting in their dealership OVER FOUR HOURS while they continued to try and find ways to justify their actions which they knew, and which they admitted, were contrary to EVERYTHING we had discussed. Had to get a hotel because I got on the road so late and had to miss school/work the next day. I was told that the taxi expense and hotel would be reimbursed- about a month later, still no reimbursement. When I went to register the car, come to find out they never gave me the car title even though I paid for it in cash, so I can't register the car. I have been trying to get in touch with someone to get the title and still no help. More

Nice People Drove up from Tucson to buy a vehicle that wasn't in stock locally. Everyone was really nice and attentive. Different sales people and other staff wo Drove up from Tucson to buy a vehicle that wasn't in stock locally. Everyone was really nice and attentive. Different sales people and other staff would walk buy and ask me if I needed any thing. Kind of surreal in today's world. My sales person Falaah Shabazz was excellent over the phone and in person. All the people I dealt with were friendly and professional. Thanks Chapman! Good Job! Gary/Tucson More

Stuck us with additional equipment after placing a delposit We researched our new Fusion Sport on the Build My Ford website, found just what we wanted in a vehicle that was a dealer order, meaning that it had b We researched our new Fusion Sport on the Build My Ford website, found just what we wanted in a vehicle that was a dealer order, meaning that it had been ordered by Chapman Ford but had not yet been delivered to the dealership. As finding a Sport model in NM was impossible, we contacted Chapman via their web site and was contacted promptly by their sales staff. We made a deal within 48 hours, applied for and granted ford financing and placed a deposit on the vehicle for a specific agreed to price. About two weeks later we were notified that the vehicle had arrived as was ready for us to take delivery. We flew from Albuquerque to Phoenix and was pickup at the airport by our salesman Craig. Upon arrival at the dealership we noticed that the windows had been tinted. OK cool I was planning on having that done myself in a different tint but my wife and I agreed that it was no show stopper. We test drove the vehicle and it performed perfect. Back at the dealership we discovered that the tinting was part of a package that the dealership adds to all their vehicles along with a couple other things. Almost $3,000 worth of other things!! Guess what, they're on the vehicle, or they said, so no going back now. Again this is after we negotiated a price, and placed a deposit. Stuff we were not told about ahead of time, not want, nor authorize to be installed. When asking for a list of added items, we were given a hand written list of things: Tinting, paint sealant, window etching, door moldings. Guess what, no door molding installed which then turned to wheel locks, also not installed ( we will send those to you) And the window etching is not the VIN number which I could get for free from AAA, my auto insurance, and our local police department, but rather an account number that can be traced in a data base. Oh yeah an account number on the window will deter theft. This felt so much like a "screw the customer" because what are they going to do kind of thing. If we had not flown out to pick up the car, had other similarly equipped vehicles to choose from locally, and not really liked the car when we drove it, I think we would have eaten the cost for return tickets, jumped back on the plane and said so long Chapman. Instead we purchased the over inflated priced Fusion and drove home. As of that date five weeks ago, we have been ignored by the finance manager on repeated phone calls and emails to get information on additional coverage that we chose to purchase at time of financing, and still waiting on the documents needed for us to have the car registered in out state. I filled our the Ford Customer survey email with my concerns, and have not heard a single word from anyone at Chapman Ford. More

Excellent 5,000 mile Service Walked into my appointment late, and the customer service people in the shop greeted me promptly and were waiting on me. There were a bunch of irate c Walked into my appointment late, and the customer service people in the shop greeted me promptly and were waiting on me. There were a bunch of irate customer in the lobby but the Service Reps were calm, patient and did well to resolve each situation with respect and integrity. I even made a comment that to them that I would not want their jobs. they explained that people just have off days, and Chapman was committed to servicing their vehicles with care. My 2017 Raptor was purchased from this dealership and they pulled my record up quickly. They noted that this was a complimentary servicing even though I brought in a coupon to save on the cost. they quoted me 1.5 hours and the truck was done within the hour. The service reps told me about the move to Indian School and offered me a visit there in a couple of days to check it out. The power washer at the dealership was not working due to the move, but they apologized for it and cooled down my truck prior to returning it to me. I have 5 vehicles and two of them are Fords (2014 Raptor, 2017 Raptor). I would say my best Customer experience definitely comes from the Ford Dealerships and I would Neve buy a different truck solely based on the great Customer service I receive from Ford. thank you Chapman. Chris More

Looking for a New Car I was treated so good at Chapman, I bought a ford explorer and the service was great Tim Quintana was a great guy and he helped us get what we wanted I was treated so good at Chapman, I bought a ford explorer and the service was great Tim Quintana was a great guy and he helped us get what we wanted, with the price we wanted if your looking for a truck or car then you need to go to Chapman Ford first and I guarantee you they are the best in price I looked in to three different Dealer Ships and I started with Chapman and I finished with Chapman. Again the service was great. Joanie Boyle More

Excellent Help In Service Department I am a single woman and very concerned about getting useful and appropriate mechanical help. I have been working with Rosie in the service departmen I am a single woman and very concerned about getting useful and appropriate mechanical help. I have been working with Rosie in the service department to keep my 2013 Ford Focus running in good shape. I bought it used (unfortunately) and have been dealing with many issues. Some of these issues are related to manufacturing and some to damage done by previous owner. My expectations of their ability to figure out what is wrong and get the job done correctly have been surpassed any time I've visited. I've also used the Quicklane for oil changes, tire checks and such and experience the same level of service. I'm very impressed by the customer service and would recommend them to anyone. Thanks Rosie and everyone in the service department! More

Awesome dealership! I am a first time new car buyer. My salesman was Ken. He was not only helpful, but also very courteous. Helped me find exactly what I was looking for I am a first time new car buyer. My salesman was Ken. He was not only helpful, but also very courteous. Helped me find exactly what I was looking for ! The sales team is awesome, and the finance team rocks ! Thank you for the awesome experience ! More

Discusted and disappointed Bought a 2015 Ford Taurus in 2016 brand new. Was given all warranty papers for it. We took car in on tire and wheel warranty and we were told warranty Bought a 2015 Ford Taurus in 2016 brand new. Was given all warranty papers for it. We took car in on tire and wheel warranty and we were told warranty never sent in. We have the warranty papers! This dealership is so Crocked! No stars on rating they don't deserve any stars was forced to rate More

Pleasant Surprise..Anna Theodosopoulos ROCKS!!! I went into Chapman Ford two weeks ago to look at a 2016 Jeep Renegade I found online. I was contacted by their internet sales team member Anna Theod I went into Chapman Ford two weeks ago to look at a 2016 Jeep Renegade I found online. I was contacted by their internet sales team member Anna Theodosopoulos to set up a time to swing in. Prior to my visit to Chapman I had gone to a Chevy dealership. That visit was every cliche of terrible you can imagine. I walked out of that place because otherwise I may have fought a salesman or 5. I despise going to dealership's because I hate the game. No matter how many times I've been told "we don't play games here" I always get pissed off. I meet with Ms. Anna Theodosopoulos, and we sit down and I tell her my story about the Chevy dealership and why they pissed me off. My major problem with them was a car for $13,840 somehow came to be $23,500 after tax, title, licensing, and nonsense dealer add-on bull that no one cares about or wants. I also told her about my "no credit" history. She assured me that they would do what they could for me. I also had $10,000 to put down to offset my no credit. Ms. Anna was a breath of fresh air to the otherwise stagnant, toxic car buying experience. I can't find enough positive adjectives to describe my dealings with her. She was straight up about everything and was only off by 100ish or so dollars on the final price after tax/title/etc. Needless to say I was actually taken aback by how pleasant everything was. All of the auxiliary support staff were fantastic and friendly. They are moving to a new location soon so go visit Ms. Anna for a no nonsense, pleasant car buying experience that won't xxxx you off or leave you regretting your decision. Ms. Anna Theodosopoulos thank you for such a wonderful experience! Chapman Ford you've got a customer and a referral for life because of her. More