Chapman Ford

Interaction with staff At first, I was not aware that appointments could be made. Nevertheless, I showed up a little after 7 a.m. on Saturday for The Works. I drive a 2005 F At first, I was not aware that appointments could be made. Nevertheless, I showed up a little after 7 a.m. on Saturday for The Works. I drive a 2005 Ford Escape w/21,000mi...so this is my baby. I have nothing but a superior opinion about the front desk staff. They were professional, yet very personable and polite. These representatives were Justin and Heidi. All in all, from the time I left my house to returning, it was less than 2 hours...that is only because I had to wait, without an appointment. Now I know for the next time to make an appointment. But I have no complaints and, since I was dreading the visit, I was very pleasantly surprised and pleased with the whole experience. I will be back! More

Great job Chapman Ford Have purchased 6 new cars in my life. This was by far the best experience.I recommend you give Chapman Ford a try before buying your next new car. Th Have purchased 6 new cars in my life. This was by far the best experience.I recommend you give Chapman Ford a try before buying your next new car. Thanks Chapman More

Quick Lane Getting an appointment was simple and straightforward. The work was done expeditious and the interaction with everyone on site was very responsive and Getting an appointment was simple and straightforward. The work was done expeditious and the interaction with everyone on site was very responsive and pleasant. You are very fortunate to have Heidi Wilkens as your Service Advisor! More

Surprisingly Fast I bought my 2014 Mustang new from Chapman at the old location and have been taking it there for service, oil changes etc. ever since. Always happy wit I bought my 2014 Mustang new from Chapman at the old location and have been taking it there for service, oil changes etc. ever since. Always happy with the Quick Lane service. I was a little leary of the new location. Didn't know what to expect. Wanted to get the Mustang in this weekend and too late to make an appointment. I called first and "Joshua" I believe, said they were booked solid, but he'd try to work me in. I showed up mid morning as a walk in. I asked how long? I was prepared to wait an hour to get into the bays. Joshua said he'd have me OUT in about an hour fifteen and he did. How could I be happier? More

Quick Lane rocks! Quick Lane always provides great and friendly service, thank you! Need to get roller shades installed at Scottsdale location. Very new and super clean Quick Lane always provides great and friendly service, thank you! Need to get roller shades installed at Scottsdale location. Very new and super clean. Thx More

Best all around dealer in AZ I can only tell you everybody at this dealership participated in helping me buy my 2015 Chevy Silverado. My salesperson Amanyah Aubrae was more than I can only tell you everybody at this dealership participated in helping me buy my 2015 Chevy Silverado. My salesperson Amanyah Aubrae was more than excellent. She went above and beyond. I shopped this vehicle and looked at multiple dealerships. Her level of sales quality was 100% above anything I had encountered. Sales manager Juan Salazar and Mike Lamar were awesome in helping me get a deal I could afford. Greg Limbeck in finance made the paperwork a breeze. The transaction was pleasant and they all made car buying easier and were a team that aimed to help me. More

Great experiance Dealt with Fadi, and everything he promised on the phone, he delivered. The price he quoted me was exactly what I paid with out any gimmicks! The car Dealt with Fadi, and everything he promised on the phone, he delivered. The price he quoted me was exactly what I paid with out any gimmicks! The car was detailed and filled with gas. He also spent a great deal of time going over the operation of the vehicle. More

First LOF Great service on our recently purchased F150. Time for the first LOF and tire rotation with a car wash added ...all provided free because we purchase Great service on our recently purchased F150. Time for the first LOF and tire rotation with a car wash added ...all provided free because we purchased from Chapman Ford It was done quickly in spite of not having an appointment this time. We will definitely return next time. More

Nice staff but had to order parts Brought truck in for oil change and for product recall. When you brought it in for recall I didn't know that they didn't have parts and were merely d Brought truck in for oil change and for product recall. When you brought it in for recall I didn't know that they didn't have parts and were merely doing an inspection to determine if a repair is needed. Repair was needed and so they had to order parts and now I have to go back again for installation. More

Quick Lane ServiceCenter Heidi Wilkens is the Quick Lane Advisor and is exemplary in her job. Courteous, knowledgeable, and always patient and pleasant... I have been going Heidi Wilkens is the Quick Lane Advisor and is exemplary in her job. Courteous, knowledgeable, and always patient and pleasant... I have been going to Quick Lane for many years, back when it was Five Star Ford and she is the best. More