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Chapman Ford

Scottsdale, AZ

4.7
611 Reviews
There's no better place to find a new Ford vehicle than Chapman Ford. We feature the entire lineup of Ford vehicles online and in person, including cars, trucks, SUVs, vans, and hybrid vehicles. Our sales and finance professionals can help you find the perfect Ford for your needs and financial situation. Chapman Ford proudly serves the greater Phoenix area and is conveniently located at 3950 N 89th St., Scottsdale, AZ. Let our ASE-Certified Master Mechanics and technicians care for your vehicle and keep it running like new. We use genuine Ford parts. Our staff is specially trained to keep your vehicle running in top shape. Once you have made an appointment, our friendly service advisors will confirm your service time, and answer any questions you may have regarding your vehicle. View our inventory online or contact us at 480-420-1460 and schedule a test drive of your favorite Ford vehicle.
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3950 N 89th St.

Scottsdale, AZ

85251

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Showing 611 reviews

April 17, 2018

Service department Heidi was very helpful and took a personal interest in my problems. I enjoyed the experience at the quick lane. The technicians did an excellent job. More

by Phil52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi Wilkens
Apr 18, 2018 -

Chapman Ford responded

Hi Phil52, Thank you for the great review for Heidi and the team at our Quick Lane, we greatly appreciate your time and business. Best regards, Jamie Palmisano Customer Relations Director Chapman Scottsdale AutoShow

April 16, 2018

Quick Lane service Always friendly, They explain why services are needed or recommended. No pressure on recommendations. Fast service and the Free car wash is always app More

by Icanopen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry cant remember.
Apr 16, 2018 -

Chapman Ford responded

Hi Icanopen, Thank you for taking time to come visit us at our new location and we look forward to servicing your vehicle for years to come. Best regards, Jamie Palmisano Customer Relations Director Chapman Scottsdale AutoShow

April 16, 2018

Excellent Sales Experience After being totally disappointed frustrated by another dealer, called and spoke to Amahalya. She kept looking until she found what I asked for. She More

by Laurie Rowe-Mills
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amahalya, Chapman Auto Marketing
Apr 17, 2018 -

Chapman Ford responded

Hi Laurie, Thank you for the awesome review for Amanyah! We are so glad you chose to do business with us. We love to deliver hassle free experiences to our clients. Welcome to the Chapman family. Jamie Palmisano Customer Relations Director Chapman Scottsdale AutoShow

April 14, 2018

Oil Change & Engine Work Truck was in for needed repairs. Service manager walked me thru what all needed fix. Repairs were completed and was made aware of what other repairs w More

by Mike Cuthbertson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service rep- Matt
Apr 16, 2018 -

Chapman Ford responded

Hi Mike, Matt thanks you for taking time to write a great review for him. We look forward to your next visit. Best regards, Jamie Palmisano Customer Relations Director Chapman Scottsdale AutoShow

April 12, 2018

Just an oil change Service was great and I was in and out in under an hour. Couldn't ask for anything more. Thank you for your quick service More

by Lance Pederson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi Wilkens
Apr 12, 2018 -

Chapman Ford responded

Hi Lance, Thank you for the great review for Heidi, she appreciates your kind words. Best regards Jamie Palmisano Customer Relations Director Chapman Scottsdale AutoShow

April 12, 2018

Quick Lane service I had another great service performed at Quick Lane, Heidi Wilkens was professional and explained all of services preformed. I will be back in the fu More

by dan54321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi Wilkens
Apr 13, 2018 -

Chapman Ford responded

dAN54321, Thanks for taking the time to provide the feedback.Heidi really is a highly valued Team member. Bob Rose | Service Manager

April 11, 2018

Got 98% of what i wanted Matt did a great job!! Easy to work with. Got me almost the exact truck i wanted! Price was great. Only complaint was i got smaller tires than i More

by Ssdash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Burgess. And auto finance guy
Apr 13, 2018 -

Chapman Ford responded

Hi ssdash, Thank you for your business, we greatly appreciate you and we would like to welcome you to the Chapman family. We are glad you made the choice to come to Chapman. Best regards, Jamie Palmisano Customer Relations Director Chapman Scottsdale AutoShow

April 10, 2018

Service Department Making the appointment, delivering the vehicle, amount of time for the service, and collecting the vehicle was all extremely easy and efficient. It w More

by Mary Ann Harriman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
Apr 16, 2018 -

Chapman Ford responded

Hi Mary Ann, We appreciate your business and are happy to always provide extremely outstanding customer experiences every day. We look forward to your next visit. Jamie Palmisano Customer Relations Director Chapman Scottsdale AutoShow

April 09, 2018

Great Dealership All the team members at Chapman Ford were very knowledgeable and pleasant to deal with. Ben was especially great to deal with. He was courteous, plea More

by Greg Barnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Schwarts, Marlo Watkins
Apr 10, 2018 -

Chapman Ford responded

Hi Greg, Ben so appreciated you taking time to write such a rave review for him and TEAM CHAPMAN. Best regards, Jamie Palmisano Customer Relations Director

April 07, 2018

Best car buying we have ever experienced.! From the beginning to driving off in our new Edge everyone was so helpful,polite and considerate to our every need. Never felt pressured or uncomforta More

by George1953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hoss and Tom Morgan in finance
Apr 10, 2018 -

Chapman Ford responded

Hi George1953, Hoss & Tom so enjoyed helping you get in the vehicle that was right for you. Welcome to the Chapman family. Jamie Palmisano Customer Relations Director

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