Chapman Ford

Best customer service ever Candice my advisor was professional and very knowledgeable. She advised me of my need for new tires and provided me with an excellent price and servic Candice my advisor was professional and very knowledgeable. She advised me of my need for new tires and provided me with an excellent price and service experience. More

Outstanding Customer Service I was a 1st time truck buyer and I was helped by Jesus Marquez. He was very informative and answered all my questions perfectly. Alot of other dealers I was a 1st time truck buyer and I was helped by Jesus Marquez. He was very informative and answered all my questions perfectly. Alot of other dealerships will make you feel pressured about buying a vehice but Jesus made me feel comfortable about buying my 1st truck. I'm very satisfied with his customer service. If you are looking for a great buying experience then Jesus is your guy. More

Professional The oil change and tires rotation was a pleasant experience. The staff was informative and professional. I would recommend this facility to any Ford o The oil change and tires rotation was a pleasant experience. The staff was informative and professional. I would recommend this facility to any Ford owner. The location is accessible,clean and separate from the main dealership. More

New Explorer We had a good experience with our salesman Ben. He took the time to really work with us on our purchase. He sempre to really care. We had a good experience with our salesman Ben. He took the time to really work with us on our purchase. He sempre to really care. More

Recall service on 2017 Fusion I bought the car in Denver; however, as a snowbird, I am going to leave it in Scottsdale year round. I made Chapman my primary dealer, and my service I bought the car in Denver; however, as a snowbird, I am going to leave it in Scottsdale year round. I made Chapman my primary dealer, and my service representative was courteous and helpful. Even though I brought it in at a busy time in the early afternoon, the repair took less than an hour, and my car was returned washed and ready. Tom also informed me about the process of changing the registration from Colorado to Arizona, More

Great experience A great experience in buying a vehicle if there is such a thing! Salesman and finance people were great.. The popcorn was delicious .i had to put th A great experience in buying a vehicle if there is such a thing! Salesman and finance people were great.. The popcorn was delicious .i had to put this as I needed more words. More

Safe at last. I have had nothing but problems with the dealership where I purchased my Transit Van. I had lost all confidence in them and when I needed a check eng I have had nothing but problems with the dealership where I purchased my Transit Van. I had lost all confidence in them and when I needed a check engine light, just before a major trip, I turned to Chapman. They fixed all my concerns and did the two delayed recalls as well. I couldn't feel safer. More

Best "no hassle" experience! This has to have been the best experience my husband and I have ever had at a dealership when purchasing a new vehicle. Our sales associate was patie This has to have been the best experience my husband and I have ever had at a dealership when purchasing a new vehicle. Our sales associate was patient and very helpful, while we bounced back and forth looking at multiple trucks. The financing department was very fast and efficient. We were in and out with a new truck in under 3 hours! We were very pleased with our experience at this dealership. More

Surprisingly good experience Salesman was terrific. He was polite, well mannered and very respectful. He wasn't trying to apply pressure and didn't use the tired car salesman line Salesman was terrific. He was polite, well mannered and very respectful. He wasn't trying to apply pressure and didn't use the tired car salesman lines that often border on obnoxious. Instead, Dedrick, my salesman was a pleasant surprise and helped me find the perfect new car for my daughter. More

A New Used Car I was in the market for a new used compact SUV. On my first visit to Chapman, John Christofano accompanied me as I test-drove a Ford Escape. I mention I was in the market for a new used compact SUV. On my first visit to Chapman, John Christofano accompanied me as I test-drove a Ford Escape. I mentioned that my 2 leading choices were a Mazda CX-5 Touring or a Honda CR-V, John and Ben Schwarz looked for them for me, and at one point Ben called and told me about a Mazda CX-5 at a good price. John brought the car in from another lot and took care of me when I came in to test drive it on Saturday (4/28/'18) and as I then went through the process of buying it. There were some delays (some on my part), but overall my experience at Chapman Ford was very good. Ben and John were both friendly, and John in particular was open and did his absolute best for me. Wendy in financing was also very helpful and supportive. More