Chapman Ford

High level of communication and sincere. Good news or bad news on a service visit can be challenging, Heidi always does a great job explaining what my vehicle health clearly and concisely. Good news or bad news on a service visit can be challenging, Heidi always does a great job explaining what my vehicle health clearly and concisely. I have three cars and trucks serviced with her and the experience is consistently pleasant. More

Everything Just Right This was my second time at this dealership, and again I left extremely happy. Great people operating the dealer, very open communication, and I got ev This was my second time at this dealership, and again I left extremely happy. Great people operating the dealer, very open communication, and I got everything I needed. They even put my car through a wash as an extra perk. Highly recommend for car service - I don't think you'll find much better elsewhere. More

Service for AC issue Rosie was very professional and personable. My first experience in AZ and a lot to live up to after the excellent service manager I had in KS. Rosie d Rosie was very professional and personable. My first experience in AZ and a lot to live up to after the excellent service manager I had in KS. Rosie did not disappoint. Kept me informed, provided me with a loaner, and car was ready when promised. More

Good service, poor response from ford roadside service. Dealership was good, but fords roadside service was poor as it took 3 hours for tow truck to show up. once they showed up they were good. Dealership was good, but fords roadside service was poor as it took 3 hours for tow truck to show up. once they showed up they were good. More

New car purchase Want to commend Jesus Marquez for job well done. Made new car purchase a painless experience and was extremely knowledgeable about all the aspect of Want to commend Jesus Marquez for job well done. Made new car purchase a painless experience and was extremely knowledgeable about all the aspect of the new Edge we purchased. Was very patient and thorough in explaining all the features of the cars systems - computer features. More

Chapman's Service Dept review Tom Goodfellow was very friendly and knowledgeable about our problem. He was able to diagnose the situation over the phone and get the part in and th Tom Goodfellow was very friendly and knowledgeable about our problem. He was able to diagnose the situation over the phone and get the part in and the car repaired in a day. When traveling away from home it's very nice to deal with honest, intelligent and friendly people such as Tom. More

excelent service and accommodated to all my needs excelent service and accommodated to all my needs, Marlo and Rosie worked taking care of my trade and new purchase if like if was for their own, they excelent service and accommodated to all my needs, Marlo and Rosie worked taking care of my trade and new purchase if like if was for their own, they show care and interest to provide the best service and make sure I was getting what I needed very happy with all the services, excellent work from them, will highly recommend to family and friends More

Great Customer Service! I had family coming into town from out of state who was going to borrow my car. I called a few dealers throughout the valley to try to get an appointm I had family coming into town from out of state who was going to borrow my car. I called a few dealers throughout the valley to try to get an appointment in a hurry with no luck. I finally called Chapman Ford with little hope. This is where I met Candice Garcia! Candice was amazing and so accommodating! She got me in the same day and had me back on the road with a day to spare before my family flew in. Plus, if I have the option to work with another woman in a male field, I will! Thank you, Candice! More

Friendly and great customer service Hoss was very friendly and helpful in the entire process of helping me purchase the truck I was interested in. The entire process was wonderful and p Hoss was very friendly and helpful in the entire process of helping me purchase the truck I was interested in. The entire process was wonderful and painless. More

Outstanding customer service. The overall customer service experience was excellent. My day was quite productive because the loaner car allowed me to carry out the rest of my erra The overall customer service experience was excellent. My day was quite productive because the loaner car allowed me to carry out the rest of my errands for the day. More