Chapman Ford

Pretty quick and painless Byron who took care of me was very nice and had me out of there pretty quick. I drove in and he got what he needed, directed me to the waiting area, a Byron who took care of me was very nice and had me out of there pretty quick. I drove in and he got what he needed, directed me to the waiting area, and had me out in about 20-30 minutes. More

5 star service James helped us buy our first vehicle for our new business. His service was first class and knowledge of everything made the experience very smooth an James helped us buy our first vehicle for our new business. His service was first class and knowledge of everything made the experience very smooth and easy. He’s a credit to your company More

Great Service and Awesome Facility This was the 1st service for my new Ford Explorer. My A/C system had a leak that was fixed. Rosi, my service adviser, took care of everything and got This was the 1st service for my new Ford Explorer. My A/C system had a leak that was fixed. Rosi, my service adviser, took care of everything and got it all done in one day. Rosi was communicated clearly with me a addressed all my concerns. The shuttle ride was available promptly, so I didn't miss a beat at work. The new facility is great and all the people I interacted were friendly and helpful. More

Great people, very helpful I worked with Dana Southern of Your Car Insiders, so I didn't have to go through the negotiation process or anything. But Matt, Tim, the finance team, I worked with Dana Southern of Your Car Insiders, so I didn't have to go through the negotiation process or anything. But Matt, Tim, the finance team, and everyone we interacted with was friendly and helpful. They made the car ready for us, treated us with respect and care, and got us the car we wanted with minimal fuss. I had a great experience with them. More

Ricardo Canales did amazing He should be the manager because he was just out of this world, he’s an alien basically, I hope you guys consider his work and give him a promotion so He should be the manager because he was just out of this world, he’s an alien basically, I hope you guys consider his work and give him a promotion soon. More

Prompt, professional service The service personnel did the maintenance on the car in record time. I had also found a leak on my driveway. The personnel found what caused the leak The service personnel did the maintenance on the car in record time. I had also found a leak on my driveway. The personnel found what caused the leak and corrected it. Heidi went to bat for me with Ford Corporation, so that they paid some of the repair. I had low mileage on my Ford and my warranty recently ran out. What a godsend! I'm on a tight budget. More

Speedy, fair, no surprises....at last, Finance man who was n We were on a tight time schedule and everyone worked very hard to help keep us on schedule. Very professional job without pressure. Thank you! We were on a tight time schedule and everyone worked very hard to help keep us on schedule. Very professional job without pressure. Thank you! More

Great, as usual In 2012 Chapman repaired the 2010 Fusion Hybrid, that I had purchased from 5 Star Ford, after it was in an accident, It took about 2 months and over In 2012 Chapman repaired the 2010 Fusion Hybrid, that I had purchased from 5 Star Ford, after it was in an accident, It took about 2 months and over $20,000 to do the repair. It had 7K miles on it and now has over 50K miles and going strong. Any service has always been done by Chapman/5 Star Ford and has been great. Super car for an 86 year old driver who doesn't drive as much as he used to, but still manages to get up to Las Vegas 2 or 3 times a year. Although the dealership name has changed, the service is still "5 Star". Also, your new facility is pretty nice. More

Excellent Service on Repairs Robert (service dept. manager) and Candice (service advisor) treated me very well and made the repair work for my 2016 F-150 easy and a pleasant exper Robert (service dept. manager) and Candice (service advisor) treated me very well and made the repair work for my 2016 F-150 easy and a pleasant experience. More

No problems Everything when as promised. Work was completed as expected and at a fare price.and no surprises. Making a appointment was easy . Plan on returning fo Everything when as promised. Work was completed as expected and at a fare price.and no surprises. Making a appointment was easy . Plan on returning for my next service needs. More