Chapman Ford

Ryan in service was awesome. Good follow up, polite, and helpful. I called and I explained the situation, he made an appt right away and handled my concern helpful. I called and I explained the situation, he made an appt right away and handled my concern More

We had leased from Chapman Ford for 8 years and when we went to turn the last one in, they had added a bunch of fees for going over mileage, etc. That's fine. We asked how they could work with the fees and went to turn the last one in, they had added a bunch of fees for going over mileage, etc. That's fine. We asked how they could work with the fees and they said they would if we bought a car from them. Long story short, I bought a car from Chapman Dodge, but the salesman was from Chapman Ford - Amy Merrill. She said I could buy from another dealership and they would partner the two dealerships together basically. Originally I went in and told them it wasn't the right time to buy the car with the numbers they presented me and I said we'd be back in a few months. When negotiating price, I told Amy I would ONLY buy the car if they made sure the fees being owed to Chapman Ford didn't exceed $3k. She agreed, wrote a "3" at the bottom of the paper to ensure this was part of the deal, and I signed. She said, and I quote, "if the fees are any more we will EAT them". I should have had her write all of this out or recorded it, but I was being nice and also didn't think they would manipulate me and screw me over. Not more than a few minutes after I signed, she started back pedaling, saying it would be closer to $3200. So whatever, I said it was fine but nothing over that. When I left, I texted her (so I have proof of this) saying we never signed anything to lock in that anything over $3200 would be covered by Ford. She said she would calculate the fees for me right then and boom she quoted me $3100 actually. Sounded great, right? When I sat down to sign off on the old lease, the fees were $3700. I spoke to Amy about it, who basically said "sorry there's nothing we can do". She said she "didn't know" there were payments left and we should have known that so she could factor it in. What- shouldn't you/the dealership have checked that and shouldn't you have made sure your numbers are right? I spoke to Dave multiple times, the GSM at Chapman Ford, who told me he wanted to resolve my issue. I sent him the texts I had from Amy and he even admitted it looked bad on their part. Long story short, whatever Amy ended up telling him he sided with and told me he couldn't help me. He even said that there was "no proof Amy said we would eat and fees over $3k" So he accused me of lying and I'm kicking myself I didn't make her write out everything. Amy knew my situation and knew it was important I get the numbers I wanted. She fed me everything she needed to in order to get me to sign. If I was presented with these numbers at the beginning of the sale, it would not have happened, period. I was so frustrated I wanted to take the car back to Chapman Dodge. Ford dismissed me and passed me to Dodge, so I sat down with Walter, Dodge's GSM, who said he wanted to make it right. He went and spoke to Ford for me who told me they "weren't very nice" but that they offered to cut a check for $250 and Dodge would cut a check for $250 to cover some of the fees.. which ended up actually being $5k. Buying a new car should be fun and exciting but Ford will make sure you feel the opposite. I'm so disappointed. More

thumbs up THUMBS UP !!!! mr. ward is a true professional, very courteous. all the staff at chapman ford , gets THUMBS UP from me. I would recommend chapman ford THUMBS UP !!!! mr. ward is a true professional, very courteous. all the staff at chapman ford , gets THUMBS UP from me. I would recommend chapman ford to all my friends and family. the "best" service dept.. More

Easy as pie We had a wonderful experience today at Chapman Ford. Dedrick was extremely helpful patient, friendly. everyone was amazing to deal with for our purcha We had a wonderful experience today at Chapman Ford. Dedrick was extremely helpful patient, friendly. everyone was amazing to deal with for our purchase. We will definitely be back for any future purchases. Thanks!!!! More

Morgan & service staff did a used vehicle inspection on my F150 and also fixed two other small issues in the cab. Morgan & service staff were friendly, timely and great to work with. I will definitely call my F150 and also fixed two other small issues in the cab. Morgan & service staff were friendly, timely and great to work with. I will definitely call Morgan in the service department at Chapman Ford Scottsdale if I need future service on my F150. More

You did a amazing job Thanks Derick for getting me a car and did whatever it took to give the best options and opportunities you thank you and more for helping. Sincerel Thanks Derick for getting me a car and did whatever it took to give the best options and opportunities you thank you and more for helping. Sincerely Senobio, More

Dedrick is the man Very knowledgeable and transparent. As a first time buyer I felt very comfortable and like I was in good hands. I got the exact car I was looking for. Very knowledgeable and transparent. As a first time buyer I felt very comfortable and like I was in good hands. I got the exact car I was looking for. Thank you! More

Smooth Experience Having bought cars before, I typically expect the worst walking into dealership. It was a pleasant surprise to work with Dedrick who not only was poli Having bought cars before, I typically expect the worst walking into dealership. It was a pleasant surprise to work with Dedrick who not only was polite and cared about what I had to say, but he also made the process easy and hassle-free. From test driving the vehicle, to taking all my information, and leading us into the financing process, it could not have been easier to buy our vehicle. We expected to have it three days later which was no problem, but Dedrick was able to have it ready to go by the end of the process. I would highly recommend him to anyone looking to purchase a new vehicle. More

Great selection and easy purchase process Dedrick really made my purchase of a new Ford Ranger as smooth as possible. Pure friendly and none of the pushy business. I pretty much set the price Dedrick really made my purchase of a new Ford Ranger as smooth as possible. Pure friendly and none of the pushy business. I pretty much set the price and my terms and we made a deal as easy as that. More

Worst Ford Dealership in America This is the worst place to buy a car (period). I bought a car from Chapman and I was ripped off, lied to and eventually discarded as a customer altoge This is the worst place to buy a car (period). I bought a car from Chapman and I was ripped off, lied to and eventually discarded as a customer altogether. Fortunately, I have moved on and anytime I see "CHAPMAN" in the advert - I know to avoid at all cost. More