Chapman Ford

Dominic, Chapman, and Steve were all great to work with and made the buying experience fun and enjoyable. I would recommend for buying your new Ford. and made the buying experience fun and enjoyable. I would recommend for buying your new Ford. More

Candice Wiley et al were terrific.Super job very Candice Wiley et al were terrific. Super job very personable & Lyft was convenient Very pleased with the service Don't know what else to say Candice Wiley et al were terrific. Super job very personable & Lyft was convenient Very pleased with the service Don't know what else to say More

I appreciate Aimee she was courteous, kind, professional, and expert in Sales. She deserves 20 stars. Thank you Aimee. Thank you Bryan in finance department. and expert in Sales. She deserves 20 stars. Thank you Aimee. Thank you Bryan in finance department. More

They are very time oriented and keep you apprised on the status of your vehicle! status of your vehicle! More

These guys are awesome. My appointment was handled on time and the turn around time for my service was timely and they got me on my way. The whole experience was Awesome. time and the turn around time for my service was timely and they got me on my way. The whole experience was Awesome. More

Aime Barnes was personable, POLITE, and respected my Aime Barnes was personable, POLITE, and respected my personal selections and desire to business with ease and respect. Steven in finance was also p Aime Barnes was personable, POLITE, and respected my personal selections and desire to business with ease and respect. Steven in finance was also polite and professional. I cannot say enough about our experience. I would recommend Aime and the team at Chapman Ford for any of your automotive needs. More

I recently bought an Explorer from Dominic. It was by far the best buying experience I have ever had. He was honest, product informative and there were no high pressure tactics from him. I highly recommend h the best buying experience I have ever had. He was honest, product informative and there were no high pressure tactics from him. I highly recommend him for a great buying experience. Rocky W Phoenix More

Dedrick Fisher was outstanding to work with over the weeks during my car search. He had a very calm approach that I was not used to, and he did exactly what he said he would do every step of the way at weeks during my car search. He had a very calm approach that I was not used to, and he did exactly what he said he would do every step of the way at my own speed. He went above and beyond in more ways than one, and I will recommend him to friends and family. The finance guy was pretty great as well. Overall a terrific experience at Chapman Ford. However, I couldn’t give a perfect score because of the sound system they had piped into the place! The satellite radio was cutting in and out every few seconds for the few hours we were there, and it was just awful to the mood of the place! It was Not good on the nerves a all, and other customers were complaining about it as well. Apparently it’s a daily occurrence, so hopefully, someone can read this and make the (seemingly) easy fix for everyone’s mental health sake. Otherwise, perfection! More

Just brought my new Mach-E home. Dealing with Chapman Ford Scottsdale, from introduction on the phone, to salesroom visit and test drive, to sales (Michael Brill) support on many questions, some rather d Ford Scottsdale, from introduction on the phone, to salesroom visit and test drive, to sales (Michael Brill) support on many questions, some rather difficult to get an answer, but all got answered with solid and right answers, to delivery went as well as any prior car buying experience, except for one huge hiccup. We did have to sit for over 3 hours waiting for the finance team to figure out how to use the new Options plan Ford offered exclusively for the Mach-E. We expected a couple hours to complete delivery, but it took five, and I mostly blame Ford for not providing adequate materials and tools for the dealers to execute on this new pseudo-lease plan needed to meet federal rules for dealing with electric vehicle tax credit. Those extra 3 hours of sitting and waiting were painful, too painful to give a full five stars, but all else with this purchase was handled with near perfection. My recommendation is to not be the first person at any car dealer to use a new finance option! More